Property: Conrad Bali
Nights: 4
Status: Diamond
Room booked: Conrad Suite + Deluxe Room Pool View
Received: 2 x Conrad Ocean Suites
Rate: Amex THC (Stay 4 Pay 3)
Overall excellent stay.
The rooms were huge and had an obstructed view of the beach over the Conrad Pool Suites below and some well kept lawns. I believe there are only 4 rooms of this category so was quite happy with the upgrade.
The Conrad Suites Lounge was open to Diamond guests only and not Suites guests as the name might suggest. It got pretty full each night, there were about 30-40 Diamond rooms booked most nights (judging off the list at reception). Canapes were small and service was on the slower side, the lounge was not as well staffed as East Lobby Lounge. It has both an indoor (aircon) and outdoor balcony section
East Lobby Lounge was open to all ages and often had live music or an event on. The canapes and drinks were identical to the Suites Lounge, but the space wasn't air-conditioned and quite busy & loud. Service was always quick and there were plenty of staff around.
Laundry is no longer free as it was previously, although $19 for same day wash & fold up to 40 pieces was reasonable. We preferred breakfast at Suku in the main building which had a wider selection than Rin. It wasn't advertised but Diamonds also had access to a wider made-to-order drinks menu at breakfast, including smoothies.
We ate dinner at Suku to use one room's worth of $100 USD THC credit - the two rooms credits couldn't be combined, annoyingly. Even with the 25% Diamond discount we felt the dinner menu was grossly overpriced for the minuscule portions. The free Diamond drinks at the restaurants during dinner previously reported in this thread seems to be no more - the East Lobby Lounge wouldn't even let me take my drink down a flight of stairs to the restaurant!
The grounds were perfectly maintained, and the Conrad Suites pool had an attendant regularly bringing around iced water and cold towels.
Occupancy seemed around 50% at best - not too many people around.
Service at reception was very hit and miss. Awfully slow check-in / check-out - and seemed to take two people to complete every task.
The Amex THC USD rate was very good, but it wasn't made clear at check-in that the THC credit could only be used on F&B - only discovered this the night before check-out when asking how much credit was left. Had to push to get my laundry and airport transfer covered by the credit, they allowed the laundry but insisted the transfer was a 3rd party service so had to be paid separately.
But all in all, considering the price paid for this standard of property (combined $600pn for the two rooms) and the upgrades received, we would stay again.