How do Hyatt treat you as an Elite?

[MrJetset]

Are we talking about the same hotel? We didn't hear a peep and I'm a rather light sleeper. Tbh- the hotel rooms are way too high to allow nice from the streets to get up there so I'm rather surprised to hear about your experience. Unless they did something to add sound proofing since you've stayed?

We def are and many posts on FT echo the my exact sentiment. Perhaps your room orientation was lucky, but it’s a well known issue.

 

[windycityf]

@Berlin we should swap stories. I LOVE the GH Berlin. Just booked a week in April. I have a not been about 5 years. If you are back to Germany, there is a great property in Dusseldorf that is ace if you have been doing long travel, the room has a washing machine, The Wellen. It's also a beautiful hotel.
I normally stay at the PH in Bangkok, such an amazing hotel. This last trip, I tried the GH Erawon. Someone mentioned wifi issues, I had them as well. Next trip I am trying the Hyatt Regency. I am booked to try the new Andaz down at Pattaya that is just about to open. Will report back

 

[Berlin]

@Berlin we should swap stories. I LOVE the GH Berlin. Just booked a week in April. I have a not been about 5 years. If you are back to Germany, there is a great property in Dusseldorf that is ace if you have been doing long travel, the room has a washing machine, The Wellen. It's also a beautiful hotel.
I normally stay at the PH in Bangkok, such an amazing hotel. This last trip, I tried the GH Erawon. Someone mentioned wifi issues, I had them as well. Next trip I am trying the Hyatt Regency. I am booked to try the new Andaz down at Pattaya that is just about to open. Will report back

There is a new Andaz at Pattaya coming? I didn't know and definitely have to check it out. "The Wellen" used to be simply a Hyatt Place when it opened which was a total undersell so I'm glad they've changed this. Totally agree- a fabulous property and amazingly integrating the historic building, such a great job they've done there!

 

[Danger]

Status: top tier
Property: Hyatt Regency Perth
Room booked: regency king
Rate: $149 per night for two weeks (long stay rate) plus $170 per night for another four nights.
Received: regency executive suite; full breakfast; 4pm check-out; waived 3rd person charge for breakfast; free parking; multiple waters; waived credit card guarantee and surcharge; long stay benefits of a once weekly bag (of laundry) wash and 15% off F&B.

 

[MrJetset]

Status: top tier
Property: Hyatt Regency Perth
Room booked: regency king
Rate: $149 per night for two weeks (long stay rate) plus $170 per night for another four nights.
Received: regency executive suite; full breakfast; 4pm check-out; waived 3rd person charge for breakfast; free parking; multiple waters; waived credit card guarantee and surcharge; long stay benefits of a once weekly bag (of laundry) wash and 15% off F&B.

I heard it’s insanely cheap atm. Are they suffering from competition that much?

 

[Danger]

I heard it’s insanely cheap atm. Are they suffering from competition that much?

I booked the long stay rate many months ago, then added the four nights only a few weeks ago (but BRGd it). The Hyatt was a quarantine hotel during covid with only two of its nine floors available to the public. Given how Mark Jong-un, supreme leader of the Kingdom of Western Australia, had the state in lockdown for so long, I can't imagine the hotel was needing money. However, during my stay, it certainly appeared as though rates were very low. The type of guest the hotel attracted had me feeling like I was in a three star in Bali. It was not an enjoyable stay.

 

[Daver6]

I heard it’s insanely cheap atm. Are they suffering from competition that much?

Just my opinion, but the location is a bit average. It's not really close to much and not much are it. As well Perth does have a lot of new hotels in better locations.

 

[SYD]

Just my opinion, but the location is a bit average. It's not really close to much and not much are it. As well Perth does have a lot of new hotels in better locations.

30+ years ago it was *the* place (there wasn’t much else) but yeah, always the wrong part of town I thought, unless you were going to visit Twiggy or the WACA. I suspect the nearby CP is not long for this world.

 

[Berlin]

I heard it’s insanely cheap atm. Are they suffering from competition that much?

Just stayed here for almost two weeks over the holidays, will post shortly. The hotel is really stuck in the 80ies, it feels like you're traveling back in time when entering the lobby. I felt ten years ago that it was way overdue for a refurb but they literally haven't touched. So, the rates reflect this, I'd say.

And at around $200 a night, that still makes is a great way to collect Hyatt nights and as a Globalist, I also got upgraded to a huge suite both times. This property is near and dear to my heart, just because it's so hilariously old-fashioned and I don't mind the location in the slightest, it's a bit off the main area so a little bit quieter, the views of the Swan River are gorgeous and the swimming pool must be the deepest in Australia.

I believe they are now finally starting to at least replace some carpets and give the rooms a fresh coat of paint but I fear such a minimal job won't do with this property- they need to shell it out completely or at least re-do the rooms from the ground up. Just like they did with the old Four Points in Sydney which is now a Hyatt Regency- that would be the minimum. Hyatt Regency in Cologne, Germany also comes to mind- used to be very "classic" and now it's all nicely done up and feels like a modern hotel again. So it can be done.

 

[Daver6]

Just stayed here for almost two weeks over the holidays, will post shortly. The hotel is really stuck in the 80ies, it feels like you're traveling back in time when entering the lobby. I felt ten years ago that it was way overdue for a refurb but they literally haven't touched. So, the rates reflect this, I'd say.

And at around $200 a night, that still makes is a great way to collect Hyatt nights and as a Globalist, I also got upgraded to a huge suite both times. This property is near and dear to my heart, just because it's so hilariously old-fashioned and I don't mind the location in the slightest, it's a bit off the main area so a little bit quieter, the views of the Swan River are gorgeous and the swimming pool must be the deepest in Australia.

I believe they are now finally starting to at least replace some carpets and give the rooms a fresh coat of paint but I fear such a minimal job won't do with this property- they need to shell it out completely or at least re-do the rooms from the ground up. Just like they did with the old Four Points in Sydney which is now a Hyatt Regency- that would be the minimum. Hyatt Regency in Cologne, Germany also comes to mind- used to be very "classic" and now it's all nicely done up and feels like a modern hotel again. So it can be done.

What's the restaurant situation like in the hotel? Many years ago there used to be a few rather decent options. I think there's practically nothing there now, right?

 

[Berlin]

What's the restaurant situation like in the hotel? Many years ago there used to be a few rather decent options. I think there's practically nothing there now, right?

There's only the buffet restaurant which is such a dark and foreboding place. Breakfast was fine there but I wouldn't spend money on their dinner buffet. I also ordered from room service and in line with the very outdated decor of the hotel, the choices and quality was very "classic". So if you're after a club sandwich with greasy chips, that's the place to go but nothing much more.

 

[esquire]

Just my opinion, but the location is a bit average. It's not really close to much and not much are it. As well Perth does have a lot of new hotels in better locations.

I quite like the location of the hotel - plenty of free buses at the front door and close to walks and jogging paths. It does suffer a little from age but there is something about this place I like, even though it has fallen quite a from its heyday when Joe's Oriental Diner was there with visiting chefs from Hyatt's across Asia. Without this hotel however there would be almost no chance of maintaining globalist for me.

 

[Berlin]

Okay, time for my full review of the Hyatt Regency Perth:
Status: Globalist
Room booked: Regency king
Rate: $195per night for 6 nights and then after a short break again for 5 nights
Room received: Upgrade to large suite both times

Oh, I find it so hard to review this property. I kinda like it but in a weird way and it’s really coming apart at the seams. But they treated me exceptionally well (for the most of it) and at under $200 a night, they really adjust their rates in line with the age of the property.

When you enter, it feels like you’re walking back in time straight to the 80ies, they could easily use this backdrop as a set piece in Stranger Things. The lobby is grande but old fashioned in a cheezy way (that obelisk with the elephants!) and it just continues from there. Very Hyatt, I got proactively upgraded to a suite on the app a day before arrival already and my status as well as being a repeat guest was both highlighted upon check in. 4pm check out on my last day was proactively offered and I was informed that as a Globalist, the breakfast buffet would be free of charge and I am welcome to join for “Happy Hour” in the executive lounge from 5-7. As with everything else, this hotel is so “classic” that it operates still like a decade ago which has its good sides: There’s still food and drinks in the executive lounge, the aircon in the room is blasting like crazy and staff gives you weird looks if you rush down for breakfast in the very last minutes of the buffet.

So far so fun. My suite was indeed HUGE but uber-ugly in its outdated design and general state of maintenance. Lots of weird empty void space everywhere which is better than cramped, I guess, but maybe some additional furniture would be nice? And what was there as furniture was an odd mix of the 30 year old minimum original items with others replaced as needed. So coulours and designs did not match, the carpet was worn and old and the bathrooms probably the worst of them all. Everything was crying really loudly “renovation” but did so already pre-Covid but alas, nothing has been done. I was told that work is about to begin adding fresh carpets and a layer of new wall colour but seriously, this place needs much more than that. Look no further as to other Hyatt Regencys- the one in Cologne, Germany went from old and run down to now glamorous and fresh or even closer to home, look at how the former Four Points in Sydney has been transformed into the Hyatt Regency. It obviously can be done!





Other observations: Due to its age, the hotel is particularly badly sound insulated so you hear literally EVERYTHING. Especially the old water hoses and toilet flushes keep you up at night- you always know when your neighbours or units above you are showering or doing a sh… Housekeeping was a bit patchy and I even found some old Pokemón gaming cards and other utensils left from previous guests behind the sofa which clearly indicated to me they never even vacuum behind there. Bah! On other occasions, housekeeping simply forgot items like coffee capsules and then it took ages until they were delivered. Trying to order anything on the app was also useless as those requests were simply ignored (how could I not know this- in a property that’s left from the 80ies, most staff wouldn’t even know what an app is!). I also twice returned to the room in the late afternoon and despite clearly indicating that I would want my room cleaned and even calling in the morning to ask for it, nothing had happened. At some point I had enough and complained bitterly to the manager on duty for which I got repeated apologies and a bottle of (very cheap) wine, the same plonk that they serve in the executive lounge. Oh- and a word of warning: Staff never ever obliged to the Do not disturb signs on the door. On three occasions they either rang me out of my sleep or, worse even, stormed into the room while the sign was clearly visible on the door knob outside. Not acceptable and indicating a severe lack of staff training.

Finally- the pool is weird and old fashioned but at 2.8 meters crazily deep for a hotel pool. I think the only other hotel pool that that I’ve ever encountered with such a depth was at the Sheraton in Buenos Aires and it’s definitely a rare asset to this hotel (the old and run down plastic grass around it not so much).



One last word on the executive lounge: In reality, it’s rather a weird carve out in the middle of the hallway but there is seating with gorgeous views of the Swan river just behind it.




Food was plentiful but very simple (think pre-made spring rolls and plenty of salads/ finger food/ sandwiches that all clearly used food leftovers from last night’s dinners or breakfast). Ridiculously, there was this “Head chef” with one of those oversized chef hats walking around speaking to the guests and we always joked whether we should ask him what culinary skills he manages to deploy when squirting some sweet chilli sauce onto the meat but we did not go there. I’d feel sorry for the old Pom had I not witnessed him on several occasions being really rude and condescending to his subordinates (at the breakfast buffet, for example) who, needless to say, all rather stem from one of the British colonies if you know what I mean. And they all worked very hard, maybe not always the most efficient, but I had no complaints so this kind of colonialist behaviour was totally inappropriate in my eyes.

So to sum it up- it’s a shame that Hyatt seems to think this rotten property is sufficient for a city like Perth. At a time when all the other major chains like Marriott, Hilton and Accor introduce one new property here after the next, it would be nice to see a Hyatt Centric (one can only dream!) or at least Hyatt Place open over here in Perth. But in the meantime, this Regency is all we got so I will most likely return but of course I am hoping that maybe, just maybe, by then they will have upgraded more that just the carpets. If not, then it would really be a shame as I do have a weak spot for this hotel and don’t think I’m the only one- there could be so much potential.

 

[Danger]

Status: top tier
Property: Grand Hyatt Kuala Lumpur
Room booked: grand king with a TSU applied
Rate: ~AUD830 total for four nights.
Received: grand suite king; three small jars of light bites and typed, personalised welcome card; multiple waters; call from the duty manager shortly after arrival; full breakfast in the restaurant; late check-out.

Property: Hyatt Paris Madeleine
Room booked: regular queen
Rate: EUR895 plus some points for five nights.
Received: king premium; escort(ed) (!) to the room on arrival; handwritten but oddly non-personalised welcome card; some sweets; four small bottles of a local drink (one of them alcoholic); multiple waters; full breakfast in the restaurant or via room service; late check-out.

 

[Danger]

Status: top tier
Property: Hyatt Place Krakow
Room booked: entry king
Rate: ~AUD495 for six nights
Received: king premium; two 0.5L bottles of local beer; two small ramekins of nuts; handwritten, personalised welcome note; late check-out; full breakfast; multiple waters.

Property: Hyatt Regency Sofia
Room booked: regency king with a TSU applied
Rate: 25K points for five nights
Received: regency suite king; a tray of six macaroons; handwritten, personalised welcome card from an assistant manager and her business card; bottle of Bordeaux; multiple waters; lounge access; full breakfast in the restaurant; late check-out; 5K points service recovery for multiple incidences of no hot water.

Property: Hyatt Regency Belgrade
Room booked: regency king with a TSU applied
Rate: 20.5K points for five nights
Received: regency suite king; a single macaroon; typed welcome card; multiple waters; full breakfast in the restaurant; lounge access; late check-out.

 

[Danger]

Status: top tier
Property: Hyatt Place London Heathrow
Room booked: entry king with no sofa
Rate: 10K WOH points for two nights
Received: high floor king with no sofa, full breakfast, a couple of bottles of water.

Property: Hyatt Regency Bangkok
Room booked: regency king with a TSU applied
Rate: ~AUD900 plus 24K WOH points for a total of six nights
Received: regency suite king; copious amounts of bottled water; evening turndown; full breakfast in the restaurant; lounge access, late check-out.

 

[Kscf]

Status : Basic
Property : HR Perth
Room booked : Basic via GOH
Rate : 8k per night
Received : Regency suite king on 3rd floor

The hotel is a bit dated but the suite is massive. Checked in on Apr 6 at 2 AM after flight delays from BNE and having trouble finding the rental car pick up at the airport.

At check in, was told had to pay for parking even though its free for GOH. I tried twice but was too tired to argue and said we will sort it at checkout (Apr 10).

He called the room later and said only award stays are free and since mine is point stay its not. Apparently award stay is the one u booked via cert. I am like both are same but he was not having it - I again told him we will sort at check out and I need to sleep.

I got the feeling that they dont get many GOH guests staying here.

The friend who booked out stay and told the hotel its out anniversary and they have us a small cake - which was appreciated. It was tasty.

My wife is vegetarian but does not eat egg, she had no options except baked potatoes and dumplings.

We asked the chefs there multiple times if anything else is available - they simply said no. So we talked to the manager at front desk the next day about lack of options (bad idea).

The next day the chef asks my wife - are we from room #xx, she says yes but it doesn't go any further than that. She asks again - any veg options?? They say noodles but its mixed with seafood sauce - I fail to understand how anyone can say thats a vegetarian dish but I digress

She takes fruits and we sit down and another chef signals me to come over. I go there and he starts off - if we didnt like the options presented we should have asked for something to be cooked for us - how are we supposed to know this?? He says he cant ask each and every guest which I get but we asked him for 3 days straight and they never told us they can cook us something.

At all the marriotts we have stayed they always say they can cook whatever we want - the chef at Sheraton Port douglas would cook something different for her each day we stayed there

He then says if I cook something special here for u, other guests will take a look and ask the same for them as well and I cant do that for everyone. I have stayed in so many hotels and resorts and never once has a chef spoken to us like that

My wife and I were royally pissed off. At the end she asked for some bread with spinach and avocado and they said they will bring it to the table.

I am a lifetime marriott platinum member and always prefer marriotts but wanted to try Hyatt as all my friends rave abt it but this really hurt us

Later that evening after dinner outside we went and talked to front desk agent and told them what happened they asked sorry, may be the chef was busy but they still should not have spoken that way.

He said he will mark down our dietary requirements in our profile so this does not happen again.

There was a dance abt free parking too with this agent as he kept saying since I am not a globalist I will have to pay. At this point I am like - just charge .me and I will talk to customer service later.

i decided to try again next morning at checkout, it was the same guy who checked me in and he had the same shpiel abt award stay vs point stay.

I just gave up and left as I was running late for my flight.

I did get an email later in the day from a manager saying my parking was comped.

I will not be returning to this hotel after this treatment and will leave the same feedback in the survey which I will fill out.

 

[MrJetset]

GOH has always been difficult at the hotel level. The system automatically comps breakfast, parking etc even if the staff are unaware, refuse.

 

[Berlin]

Thompson Central Park New York
Status: Globalist
Room booked: Standard King
Rate: Category 7 Free Night certificate
Room received: Upgrade to King Junior Suite, High floor, confirmed about 6 weeks out

Excellent communication from Audra prior to our stay- we had some troubles with JAL suddenly changing our inbound flight from Australia so we ended staying only one single night in the Big Apple rather than the two we had originally booked. Audra was so lovely writing to us and offered us an upgrade to a Junior Suite. On arrival, indeed, a lovely spacious junior suite it was, which we greatly appreciated as Globalist members.

Location of the hotel is excellent with a short walk around the block to Central Park, 5th avenue and Times Square which was a a real bonus on such a short stay. The room itself was well appointed but lacked a proper rain shower head which we found was a shame, otherwise the bathroom and room in general was fabulous. The reason for the shower facilities being as they are is something you only realise once you see the hotel from the outside: It’s actually one of the older buildings in the area and while nicely done inside, it still shows. Other than that, no big complaints, bedding was a bit plastic-y while we’d always prefer proper feather and down bedding. Free Globalist breakfast was a la carte and yummie but quite slow.

Would definitely stay here again when in Manhattan.

 

[Berlin]

Hyatt Centric South Beach Miami
Status: Globalist
Room booked: Standard King
Rate: 20,000 Hyatt points
Room received: So-called upgrade to King corner “Ocean view” room with hardly an ocean view

I’ve stayed at this property prior to Covid and while not perfect, I quite liked it. We also really love the Hyatt Centric concept overall (loving the Centric in Melbourne!) as they’re amongst Hyatt’s best properties alongside the Andaz brand.

However, this particular property on this occasion was a real disappointment all around. On arrival, as Globalists we were meant to be “upgraded” to an Ocean view corner room and could see on the app that it was meant to be room 901. However, on arrival, we were first informed that the room was “not ready” (at 4:30pm!) but witnessed the rather clueless receptionist (judging by her strong accent hailing from somewhere in Eastern Europe) trying to sort something with housekeeping as clearly something had gone wrong. After a lengthy wait, we ended up with room 701 instead from where you can hardly see a sliver of ocean. Granted, this was a free upgrade to begin with and I can’t really demand a view on these grounds but what bugged me was the receptionist constantly denying to me that something was wrong with our room and outright lying when I asked whether we need to change rooms. Unfortunately, this sort of issue seemed to be systematic rather than a one off as the even more clueless receptionist on the second desk was continuously fighting with other guests while we waited, mostly about parking charges that shouldn’t have been charged. Top this up with the rather stupid set up of the reception (it’s basically at the end of a lounge/bar/restaurant area which was meant to be “funky” or “communal” or whatever they thought but is instead just absolute chaos).
The room itself was TINY even for Miami and given this was meant to be a corner room, I can only imagine what kind of shoe boxes the standard rooms must be. Had I not seen with my own eyes that this property was only being built about 15 years ago, I would have sworn that this is an older renovated hotel- it certainly feels like it. Scratch and scuff marks everywhere, slow elevators, several electricity outlets in the room not working and on it goes.
The hotel never had beach access itself as it’s on the wrong side of the road and while they offer some weird beach access at a random hotel across the road which is not even a Hyatt property itself, the pool area is badly lacking. The pool at the centric is tiny, shady and full of screaming toddlers regardless of the “oh so fancy youthful branding” of the Centric brand otherwise. Worse- used towels everywhere and no fresh ones available and after asking, it took ages to finally receive some pool towels.
In the end, we had breakfast in the morning which is free for us as Globalist. The odd restaurant-within-the lobby used to be a proper breakfast/lunch/dinner type restaurant during my guest stay a few years back but now seems to be breakfast only and more an excuse to provide some food in the mornings than a proper restaurant. Staff were slack, unfriendly and took ages and as a result, we just left after eating as we had a cruise to catch, instead of waiting for the check. Biiiig mistake though, as the cost of breakfast showed up on our credit card bill even though it should have been free. We got a refund a few days later but of course the 5 bucks conversion fee stayed with us. Just yet another sign that this property is a poorly managed cash machine which is a real insult for a Centric property charging eye watering prices like this. Great-ish location (but no direct beach access), otherwise getting really old and the staff are just bad throughout. Hyatt urgently needs to step in and fix this, we were very unhappy even though we paid with Hyatt points and will certainly not return.