Berlin
Established Member
- Joined
- Mar 31, 2011
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Property: Hyatt Regency Dusseldorf, Germany
Tier: Globalist
Booked: Standard King
Received: Very nice corner King room with great views
Stayed here just earlier this week, maybe our 3rd or 4th stay at this property. Overall, really nice hotel still with excellent service at reception and especially the bar.
The club lounge is a bit disappointing but what many might not know, you’re actually allowed to use the space by the bar and, in Summer and better even, the outside terrace. You can also order real local Duesseldorf Alt Bier at the bar on the house if you have club access which we absolutely love love love. Give me several rounds of free Alt Bier over some wraps and salads any day!
As Globalists, we got a nice room on a high floor which great views of the city and the Rhein-Kirmes (large fair ground with rides and rollercoasters) that’s currently one which we thoroughly enjoyed. Actually- while no suite upgrades were available this time, we almost enjoyed this “standard” King corner room with a view more.
Only disappointment, and it is a big one, was the housekeeping service which was totally not up to scratch. Never had any issues like this at this property before but somehow whoever was going out room was either badly trained or outright lazy. We had a nicely written card on the bed asking (in German and English) for fresh sheets as we sweated a lot during the Summer weather and while the card was gone in the evening, we clearly just got the old sheets again. We also were silly and had some cookies in the morning and all the crumbs wrote still there even! Likewise, our red wine glasses had clearly been flushed out under water and returned to the shelf, stains still all over it and water glasses even had fatty finger prints all over. Yikes.
So yes, overall pleasant as ever and we surely will return next time in Dusseldorf but the housekeeping service was a real fail this time around.
Tier: Globalist
Booked: Standard King
Received: Very nice corner King room with great views
Stayed here just earlier this week, maybe our 3rd or 4th stay at this property. Overall, really nice hotel still with excellent service at reception and especially the bar.
The club lounge is a bit disappointing but what many might not know, you’re actually allowed to use the space by the bar and, in Summer and better even, the outside terrace. You can also order real local Duesseldorf Alt Bier at the bar on the house if you have club access which we absolutely love love love. Give me several rounds of free Alt Bier over some wraps and salads any day!
As Globalists, we got a nice room on a high floor which great views of the city and the Rhein-Kirmes (large fair ground with rides and rollercoasters) that’s currently one which we thoroughly enjoyed. Actually- while no suite upgrades were available this time, we almost enjoyed this “standard” King corner room with a view more.
Only disappointment, and it is a big one, was the housekeeping service which was totally not up to scratch. Never had any issues like this at this property before but somehow whoever was going out room was either badly trained or outright lazy. We had a nicely written card on the bed asking (in German and English) for fresh sheets as we sweated a lot during the Summer weather and while the card was gone in the evening, we clearly just got the old sheets again. We also were silly and had some cookies in the morning and all the crumbs wrote still there even! Likewise, our red wine glasses had clearly been flushed out under water and returned to the shelf, stains still all over it and water glasses even had fatty finger prints all over. Yikes.
So yes, overall pleasant as ever and we surely will return next time in Dusseldorf but the housekeeping service was a real fail this time around.