How do Hyatt treat you as an Elite?

[Princess Fiona]

Had to post and share this email I just received from GH Melbourne for a stay in a week and a bit... Never received an email like this from any Hilton's as an elite member so already impressed by Hyatt's treatment of Diamonds before even stepping in the hotel... It may not serve much purpose, as all the information could be input online however it certainly gave me a good impression.

Oh you definitely get those emails from certain Hilton's (HSW is one) and most Conrads as a Diamond guest.
They need to ask you where you would like to put your giraffe :mrgreen:

 

[DC3]

....
They need to ask you where you would like to put your giraffe :mrgreen:

And if they don't, then you need to remind them who you are.

 

[jackthomas]

I stand corrected! I've only ever stayed at HSW as gold, and never received an email like this even when booking an exec room.
I am however staying at Conrad Singapore next month so now I'll be watching for it

 

[MrJetset]

It just means the hotel has an in house VIP Manager. Don't get too excited. IME there is little that they do for you.

A PL agent is a whole other level, however.

 

[Danger]

A PL agent is a whole other level, however.

Mine was useless. I did away with her over a year ago.

 

[Fiches Mouser]

Made the move from Hilton recently with the status match so very interested to see how what the treatment is like.

I have to say, I was fine with Hilton but the properties were bland as hell. It's quite likely that the majority of Hyatts will be the same. At least it's something different!

Looking forward to a little adventure across the pond. Have a stay at GH Berlin next week, and then GH Singapore in January (assuming they honour a bloody price match – it is impossible!).

 

[UpInTheAir:)]

Hope you enjoy it
In my experience once you get past the call centre (reservations, etc) they (inside the actual hotel) are great.. Park Hyatt are fantastic.
Hope you have a great time

 

[Fiches Mouser]

Hope you enjoy it
In my experience once you get past the call centre (reservations, etc) they (inside the actual hotel) are great.. Park Hyatt are fantastic.
Hope you have a great time

Actually I've found their reservations staff to be really good! It's nice being able to do it all over email – getting price matches (very lucrative!) and suite upgrades handled without calling is great.

It's just that they only reply during US business hours so there's often a delay but I can live with that. Is there a diamond email address I should be using to get faster responses?

 

[jackthomas]

Actually I've found their reservations staff to be really good! It's nice being able to do it all over email – getting price matches (very lucrative!) and suite upgrades handled without calling is great.

It's just that they only reply during US business hours so there's often a delay but I can live with that. Is there a diamond email address I should be using to get faster responses?

Am I right to assume you mean price matches as prices for the same hotel online elsewhere or price matches from other hotels..? I'm looking to book at GH Sin next month also but its coming in at $100 more a night than Conrad.

 

[Fiches Mouser]

Am I right to assume you mean price matches as prices for the same hotel online elsewhere or price matches from other hotels..? I'm looking to book at GH Sin next month also but its coming in at $100 more a night than Conrad.

Yep that's the one. I too am looking for next month. Last time I was at Conrad Singapore I wasn't overly impressed (but not disappointed), so my back up will be the Hilton if they can't match a rate from easytobook.com (cheapest I could find).

They don't accept matches for sites that have any kind of membership sign up (even automatic) during the booking process which rules out a number of the really cheap sites. They initially rejected this one, but I quizzed them on it and they backed down.

Now waiting for hear back. Even if the other rate is only $1 less, they'll match and give a 20% discount which is fantastic. They don't make it easy though!

 

[jackthomas]

First stay as Hyatt Diamond after recent status match.

Property: Grand Hyatt Melbourne
Room Booked: Grand Suite King (using diamond suite certificate)
Room Received: As above on 29th floor.

Diamond welcome amenity is a nice touch over Hilton's where it is a nice occasional thing, was given red wine, salted cashews and a plate of grapes, however asked for a white wine instead and this was swapped over quickly. The amenity was already in the room before I checked in, so kind of wish I just selected the 1,000 bonus points and got both... I doubt they come to take away the amenity in room.
Notes on the Lounge: Wine was higher quality than Hilton South Wharf, including real champagne not Bay of Stones sparkling... There were less hot food choices and choices overall, but the options seemed to be of much higher quality than HSW lounge, and staff bring around the hot items as opposed to self serve.

The suite has AMAZING views, however there is an identical seating area in the living room and bedroom, so I find that a bit strange... I do love my Hiltons, but I will say that the Hyatt seems to have a much more polished luxury feel, opposed to just a standard high end business hotel which a lot of Australian Hiltons do feel like (although this opinion is pretty newly found as its my first stay)

Nothing like a little staycation...

 

[Danger]

Property: Park Hyatt Abu Dhabi Hotel and Villas
Room booked: park king with DSU into park suite king
Rate: points plus cash, 10k HGP points plus AED459 per night
Received: early check-in to a standard room until my suite became available, then moved to a park terrace suite (an additional three level upgrade), fruit bowl, bottle of wine (Australian; bugger), personal call from the guest relations manager, bottled water, breakfast in restaurant.

Property: Hyatt Paris Madeleine
Room booked: queen
Rate: points plus cash, 12.5 HGP points plus EUR127 per night
Received: executive king (highest non-suite room), bottle of French wine as the F&B amenity (note, no F part of that amenity) as well as the 1W ("because it's Christmas"), Christmas chocolate bar, two small bottles of Evian per day, offer of Diamond late check-out benefit, full breakfast in the restaurant or as room service including one egg dish which is otherwise charged for on top of the menu price (ie. EUR39 for the cold buffet (no hot buffet) but an egg dish is an extra EUR6).

 

[MrJetset]

The PH AUH is a sold property, despite being the largest PH in the world.

 

[MrJetset]

I do love my Hiltons, but I will say that the Hyatt seems to have a much more polished luxury feel, opposed to just a standard high end business hotel which a lot of Australian Hiltons do feel like (although this opinion is pretty newly found as its my first stay)

The Grand Suites at the GH are much bigger than the Park Suites at the PH MEL, however I wouldn't call any of the common areas of the GH luxurious. Blingy and slick, yes, but once you leave your room and hit the lobby you realise it's a huge corporate city hotel as opposed to the PH.

 

[Danger]

Property: Hyatt Regency Dusseldorf
Status: Diamond
Room booked: regency king
Rate: two nights 12k HGP award plus a third night at EUR82 (BRG)
Received: club king, very early check-in (~ five hours), two apples, two bottles of water per day, lounge access, evening turndown.

Property: Hyatt Regency Chennai
Status: Diamond
Room booked: regency king
Rate: INR5400 (~AUD115) for one night
Received: regency suite, email exchange with the sales coordinator seeking my preferences (room, transport, beverages), fruit platter, welcome phone call from the duty manager, about eight bottles of water

Property: Hyatt Regency Dusseldorf
Status: Diamond
Room booked: regency king
Rate: EUR87 (BRG)
Received: club king, two apples, two bottles of water, lounge access

 

[Fiches Mouser]

I have had some sensational experiences recently at Hyatts, and I think it might be because my expectations had been calibrated to Hilton's mediocrity. Staff have been brilliant, and all seem to love their job. They're putting something in the water...

I had to stay at a Hilton in Stockholm recently, right after staying at Grand Hyatt Berlin and what a disappointment that was. So outdated, so many easy improvements, indifferent staff.

Just left GH Singapore and what a wonderful experience that was! I pulled up in a taxi with my parents and was immediately welcomed by name and escorted up to the Grand Club. Check-in was really quick and delivered with many smiles. Had used a suite upgrade, so my parents were suitably impressed – and so was I!

This status match has been wonderful. I've probably spent $3k at Hyatts so far since I got the match, with many more stays to come. Impressed, and well worth it for them.

They can't all be this good?

 

[MrJetset]

Yes they can. I've had countless Ambassador, Diplomatic and Presidential suites.

But just know that not all Diamonds are equal. All Hyatts have a manifest of Diamonds that include how many nights you have at Hyatt worldwide, and that particular Hyatt.

It's no secret that a Diamond with 200 nights at a particularly property is going to be upgraded more or higher than a Diamond with 0 nights.

 

[Fiches Mouser]

Yes they can. I've had countless Ambassador, Diplomatic and Presidential suites.

But just know that not all Diamonds are equal. All Hyatts have a manifest of Diamonds that include how many nights you have at Hyatt worldwide, and that particular Hyatt.

It's no secret that a Diamond with 200 nights at a particularly property is going to be upgraded more or higher than a Diamond with 0 nights.

Interesting. So loyalty to individual hotels can have benefits. I like that.

 

[UpInTheAir:)]

I agree... usually yes they can...
Only disappointment I have had was the Hyatt in London (forgotten the name and it was almost 10 years ago now)..
But Hyatt's are my favourite chain at the moment.. particularly the Park Hyatts.. I agree it's the staff that make these hotels stand out. Fantastic service
Oh and by the way I am not "elite" in any sense... just a basic gold person

 

[MrJetset]

Well the good thing is that Park Hyatts treat everyone well.

If you're only Gold, just book a Virtuoso or FHR package. Close enough to Diamond!