How does Accor treat you as an Elite guest?

[davestan]

Just received a package including plastic luggage tags, leather key ring and a plastic sleeve too. The thing is i didn't re-qualify this year.

Got all excited, but the website says my platinum membership runs out at the end of February.

Any idea what is going on??

I got both the Moleskin and luggage tags. I think if your status overlaped into the New Year you get both. My Plat ended in Feb.

 

[ksthommo]

Property: Novotel Perth Langley
Status: Accor Plus Platinum
Room booked: Standard Room, 1 Queen Bed
Room upgraded/type: Junior Suite, 1 King Size Bed, Swan River & City Views with Spa Bath.
Rate: Accor Plus Stay Longer and Save, Room Only
Free internet: Yes .
Welcome drink: Coupons for two drinks, exchanged for any of the tap beers in Fenians Pub.
Early check in/late out: Arrived around 4pm, all good. Requested early late checkout, 12pm, all good.
VIP treatment: Great upgrade, bottled water and a couple of chocolates.
Access to executive lounge (if existing): N/A
Additional care: Complimentary Breakfast without prompting, best hotel bacon.
Parking wasn't free, $15 for weekend night and $25 for weekday.

 

[cdp88]

Property: Novotel Times Square New York
Status: Accor Plus Gold
Room booked: Standard Room, 1 King Bed
Room upgraded/type: A privilege room with coffe machine, robes and higher floor with some views to river
Rate: Flexible bed and breakfast at $USD237 incl tax (a bargain for Novotel)
Free internet: Yes.
Welcome drink: Coupons for two drinks valid for all wines (except champagne), beers etc
Early check in/late out: Requested late checkout, 3pm was granted.
VIP treatment: Recognition on checkin and 3 macaroons and 4 bottles of water which materialised in the evening while we were out. (It would have been good if gift had been in room when we entered so that I didn’t have to buy water when we went out).
Access to executive lounge (if existing): N/A
Additional care: n/a.

 

[kermatu]

Property: Pullman Auckland
Status: Platinum
Room Booked: Superior residence (most basic but new tower). 2 nights
Room upgrade: Yes, 1 Bedroom residence, 16th floor, corner suite.
Free internet: Yes, high speed.
Welcome drinks: Yes, two. Plats get any drink on the menu, including $25 coughtails. Had my usual bloody marys
Early check in / late out: 1pm checkout assigned prior to arrival.
Exec Lounge: Yes.
VIP treatment: Good upgrade. Lots of waters, turndown service, newspapers, standard welcome platter of sweets.

 

[ksthommo]

Property: Pullman Jakarta Indonesia
Status: Accor Plus Platinum
Room booked: Premium Superior Room, 1 Queen Size Bed, City View
Room upgraded/type: Grand Deluxe Room, 1 King Size Bed.
Rate: Mastercard Breakfast Exclusive
Free internet: Yes .
Welcome drink: Coupons for two drinks, good selection of Beer, coughtails.
Early check in/late out: Arrived around 12pm, all good. Late Checkout Not Required.
VIP treatment: Bottled water and a plate of chocolates.
Access to executive lounge (if existing): Yes, good selection
Additional care: Booked the mastercard deal as I heard that plats only get comp breakfast in the lounge.
One of the best selections of breakfast is on offer at the Pullman Jakarta, didn't wan't to miss out.
Ended up finalising the bill with a visa card.
Jakarta MRT is finally operating and the construction outside the hotel has disappeared.

 

[ksthommo]

Property: The Phoenix Hotel Yogyakarta
Status: Accor Plus Platinum
Room booked: Phoenix Executive, King Size Bed
Room upgraded/type: Legendary Suite, 1 King Size Bed.
Note first room provided was without pool view, moved to pool view next day.
Rate: Accor Plus Entertainment Package
Free internet: Yes .
Welcome drink: Coupons for two drinks, selection of Beer, Wine, coughtails.
Early check in/late out: Arrived around 1pm, airport pickup included. Room wasn't ready until after 3pm. Poor form
noting that they knew when we were arriving. Late Checkout requested for 1pm, no problem.
VIP treatment: Bottled water and a platter of fruit.
Access to executive lounge (if existing): N/A
Additional care: Great stay that could have been better with check in on arrival and pool view room.
We stayed for 6 nights, seemed to be low occupancy during our stay. Wet Season may have had something to do with it.
Breakfast offerings are still excellent.

 

[jase05]

Property: Pullman Jakarta Indonesia
Status: Accor Plus Platinum
Room booked: Premium Superior Room, 1 Queen Size Bed, City View
Room upgraded/type: Grand Deluxe Room, 1 King Size Bed.
Rate: Mastercard Breakfast Exclusive
Free internet: Yes .
Welcome drink: Coupons for two drinks, good selection of Beer, coughtails.
Early check in/late out: Arrived around 12pm, all good. Late Checkout Not Required.
VIP treatment: Bottled water and a plate of chocolates.
Access to executive lounge (if existing): Yes, good selection
Additional care: Booked the mastercard deal as I heard that plats only get comp breakfast in the lounge.
One of the best selections of breakfast is on offer at the Pullman Jakarta, didn't wan't to miss out.
Ended up finalising the bill with a visa card.
Jakarta MRT is finally operating and the construction outside the hotel has disappeared.

View attachment 159364

Staying there next month so appreciate the info

 

[dxwell]

Property: Quay West Suites Melbourne
Status: Accor Gold (through IBIS Business)
Room booked: 1 Bedroom Deluxe Suite, Southbank View, 1 King Or 1 Queen Bed, Floors 10 - 15, Kitchen Balcony
Room upgraded/type: 1 Bedroom Deluxe Suite, River View, 1 King Or 1 Queen, Floors 10 – 15, Kitchen, Balcony
Rate: STAY LONGER AND SAVE - BB 4S, BED AND BREAKFAST
Free internet: Yes
Welcome drink: Coupons for two drinks, had spirits with mixers.
Early check in/late out: Arrived around 1pm, room ready. Late Checkout Not Required.
Breakfast included: Yes, a buffet rated 6/10 (comparative to some amazing buffets that we have had).
VIP treatment: Bottled water and a salted caramel chocolate buttons which my wife devoured with glee.
Access to executive lounge (if existing): No lounge.
Additional care: Very friendly and professional staff.
Great location and outlook in Melbourne. My new go to hotel.

 

[puppysparkes]

Property: Pullman Jakarta Indonesia
Status: Accor Plus Platinum
Room booked: Premium Superior Room, 1 Queen Size Bed, City View
Room upgraded/type: Grand Deluxe Room, 1 King Size Bed.
Rate: Mastercard Breakfast Exclusive
Free internet: Yes .
Welcome drink: Coupons for two drinks, good selection of Beer, coughtails.
Early check in/late out: Arrived around 12pm, all good. Late Checkout Not Required.
VIP treatment: Bottled water and a plate of chocolates.
Access to executive lounge (if existing): Yes, good selection
Additional care: Booked the mastercard deal as I heard that plats only get comp breakfast in the lounge.
One of the best selections of breakfast is on offer at the Pullman Jakarta, didn't wan't to miss out.
Ended up finalising the bill with a visa card.
Jakarta MRT is finally operating and the construction outside the hotel has disappeared.

View attachment 159364

Is that Thamrin CBD or Central Park? I checked google maps but I could't see Grand Hyatt close by. We've booked in for the Sunday buffet in a week and very much looking forward to it.

 

[jase05]

Is that Thamrin CBD or Central Park? I checked google maps but I could't see Grand Hyatt close by. We've booked in for the Sunday buffet in a week and very much looking forward to it.

It’s the Pullman Thamrin CBD

 

[jase05]

Property: Pullman Melbourne on the Park
Status: Platinum
Room booked: Superior Room
Room upgraded/type: Upgraded to Premium Deluxe room with MCG view.
Rate: Stay Longer and Save, $199/night
Free internet: Yes
Welcome drink: Yes, 2 vouchers received. Had spirits with mixers
Early check in/late out: N/A Arrived late Thursday night and had to leave early Monday but was asked at check in if late check out was required.
VIP treatment: Bottled water, 2x sets of extra slippers and chocolate Easter themed plate which was quite cute.
Access to executive lounge (if existing): Yes
Additional care: Daily newspaper as requested and waived car park fee for the 2 days we had a rental car.
General comments: Rooms starting to show their age a bit but comfortable bed and nice enough room. Wonderful staff throughout premises. Decent buffet breakfast although not as good as some other Accor properties. Location near the MCG is why we usually stay
there

 

[moffat39]

Property: Novotel Taipei Taoyuan Airport
Status: Accor Plus Platinum
Room booked: Standard King Room.
Room upgraded/type: Premier Executive Floor Suite
Rate: Advance Saver Rate approx $145 AUD
Free internet: Yes .
Welcome drink: Coupons for two drinks. Did not use.
Early check in/late out: Arrived around 7.15am. Reception said they had no rooms available but we could go to the Executive Lounge and they would let us know when a room became available. We had breakfast in the Executive Lounge and left around 8.15am as we needed to be in the Taipei by 9.30am for a tour we had booked. Late checkout was not required.
VIP treatment: Best I have ever had. A half bottle of French red wine, cheeses, biscuits and choclates.
Access to executive lounge (if existing): Yes. Had breakfast on arrival which had a very good selction and evening drinks and food. The Executive Lounge is on the top level of the Hotel (9th floor) and has great views of the runway.

We were flying China Airlines from Brisbane to Vancouver and had a 17 hour stopover in Taipei. Booked a one night stay. After our tour of Taipei arrived back to the hotel to see we had been upgraded to an Eexutive Suite. Were able to have a sleep and shower before checking out at around 10.00pm for our flight to Vancouver. Free shuttle between the Airport and hotel which takes around 5 minutes. The shuttle is on the 1/2 hour. The hotel also adjoins a MRT Station which makes it easy to get into Taipei. Will book a room again for our return flight from Vancouver.

 

[pangwen]

Property: Sofitel Gold Coast Broadbeach
Status: Accor Plus Silver
Room booked: Luxury Room, King Bed, Ocean Views, Spa
Room upgraded/type: No
Rate: Accor Plus Stay Plus (with $150 topup payment to get us to the room type)
Free internet: Yes
Welcome drink: Yes - drink at the restaurant. We went in the morning and they said the bar was closed/not open yet, so I sampled their breakfast juice selection. Guava juice was nice.
Early check in/late out: Asked for late checkout, but was told not available due to lots of bookings the next day.
VIP treatment: Sort of, if you count being told off by a staff member for waiting separately to the main line at the priority welcome sign for Accor members (First "There's a line over there" and when we finally got to the desk "Sorry we served the other line first, there could have been Accor members in that line too"). Put through some feedback about this experience (via a survey that came up when we first logged into the hotel wifi) and got a missed call about an hour later from an unfamiliar number. Returned the call and left a message, no further contact was attempted by the hotel other than the reception telling us that they had received the feedback when we checked out.
Access to executive lounge (if existing): No
Additional care: Apart from what I described in the VIP treatment, we got some heart shaped chocolates in the room.
General comments: Not sure how priority welcome is supposed to be an advertised benefit, it seems to be less useful than even the Qantas priority queue?

 

[jase05]

Property: Mercure Jakarta Pantai Indah Kapuk
Status: Platinum
Room booked: Superior Room with 1 King bed
Room upgraded/type: Upgraded to Suite with 1 King bed
Rate: Members App Offer, $109.66
Free internet: Yes
Welcome drink: Yes, 2 vouchers received. Had 2x Bintang’s
Early check in/late out: N/A Arrived late Saturday night and had to leave early Sunday but was asked at check in if late check out was required.
VIP treatment: Bottled water, Free mini bar ( soft drinks and juice only )
Access to executive lounge (if existing): N/A
Additional care: Daily newspaper as requested
General comments: Normally stay at the Pullman but changed booking to Mercure as it was close to airport with the limited time we had in Jakarta. Only around 10-15 minutes from airport and think I found a little gem. Connected to the PIK shopping mall through internal doors and the mall is very modern with a heap of retail stores and restaurants. Located across the road from a street packed with restaurants and a golf course. The suite was quite spacious and had a very comfortable bed and was valued at $250+ a night so we were actually upgraded 3 levels above what we purchased. Nice bar and lounge area with a great buffet breakfast. Good choice of Western and Asian dishes, pastries, fruit and excellent coffee. Asian spice bar and egg station that according to Mrs Jase did great omelettes and eggs Benedict.
Will definitely return as Jakarta is our go to gateway these days with excellent award availability and quite decent J prices onwards.

 

[jase05]

Property: Novotel Saigon Centre
Status: Accor Plus Platunum
Room booked: Superior Room, 1 King bed
Room upgraded/type: Yes, upgraded to Executive Room, 1 King bed
Rate: Stay longer and save, approx $220/night
Free internet: Yes
Welcome drink: Yes - 2x free coughtails at excellent rooftop bar.
Early check in/late out: Arrived after midnight so early check in not required. Was offered late check out until 2pm which was great.
VIP treatment: Staff fantastic, priority line worked well on arrival and check out. Basket of fruit and churros in room on arrival. Staff on executive floor were amazing and went out of their way to make us feel at home.
Access to executive lounge (if existing): Yes
Additional care: Staff helped arrange a scooter and additional tours at very good prices
General comments: Have stayed at the Sofitel previously but thought we would give the Novotel a try. Very happy with the stay and it’s a nice hotel in a pretty good location. Short walk to war remnants museum and plenty of shopping and eateries. Nice sized room with a view out over the city and most importantly a very comfortable bed. Nice pool and gym area albeit with no views from the pool area. Very extensive buffet breakfast catering for all needs (who doesn’t enjoy pork belly for breakfast) Coffee was probably the only let down for breakfast as it was pretty poor. Good executive lounge with a small but nice selection of food and beverages. Breakfast in the executive lounge had a limited selection but was very good and much more peaceful. Would definitely stay there again.

Executive Room


Rooftop Bar


Breakfast in Executive Lounge

 

[jase05]

Property: Novotel Da Nang Premier Han River
Status: Accor Plus Platunum
Room booked: Superior King Room with balcony
Room upgraded/type: Yes, upgraded to Corner Suite with terrace
Rate: Stay longer and save, approx $175/night
Free internet: Yes
Welcome drink: Yes - 2x free spirits and mixers
Early check in/late out: Was offered but not required
VIP treatment: Executive floor check in with great staff and upgraded several levels. Fruit platter with chocolates and hand written welcome letter from GM in room. About 20 minutes after getting to room we heard a knock at the door and staff gave us a bouquet of orchids and a vase with yet another welcome letter.
Access to executive lounge (if existing): Yes. Comfortable lounge with great views and a pretty large selection of food and beverages.
Additional care: Would have to say the best staff I’ve ever encountered anywhere not just Accor. Complimentary shuttle bus to and from airport and on arrival whisked to check in on executive level where the staff went well out of their way to make our stay great. Evening buffet and free drinks were superb and even when the staff came to advise us the lounge was closing soon they offered to make us some free drinks to take back to the room. Yi who was on duty when we first arrived was great to chat to and we had mentioned a few things we had planned for the coming days and to our surprise the next morning she had written a list up in Vietnamese with English translations to show the driver and as a local she had drawn up maps and directions to her favourite eateries in town. Unfortunately she wasn’t working the day we checked out but the day before she presented us with a personalised key ring she had made up at one of the local markets. Such a kind gesture and we were sure to give the appropriate feedback to the GM.
Breakfast was great at the restaurant aswell as the executive lounge and all in all just a great stay. Wouldn’t hesitate to return there

Corner Suite, great views


Welcome gifts


Executive Lounge

 

[cdp88]

Property: Sofitel MGallery Hotel Lindrum Melbourne
Status: Accor Plus Gold
Room booked: Standard Room, 1 Queen Bed
Room upgraded/type: Deluxe Room, 1 King Size Bed (arguably best type of room in the hotel even though not as large as junior suites. Deluxe rooms have the large picture windows and have natural light and are fairly quiet.)
Rate: 20% discount for using Accor app
Free internet: Yes.
Welcome drink: Coupons for one drink, exchanged for any of house beers and wines.
Early check in/late out: Requested slightly late checkout which was granted
VIP treatment: Great upgrade, bottled water and a plate of sweet treats with handwritten note.
Access to executive lounge (if existing): N/A
Additional care: 2 coffee flavoured chocolates on check out as parting gift. I really like the boutique feel and personalised service in this hotel. Breakfast is always calm and i love the way they offer an a la carte item and continental buffet for a very reasonable price together with unlimited plunger coffee or leaf tea.

 

[kermatu]

Property: Pullman Auckland
Status: Platinum
Room Booked: 1 Bdr residence 2 nights
Room upgrade: No. Though was told high floor (12 not that high, frankly) so was an upgrade. Bit annoyed at that lie.
Free internet: Yes, high speed.
Welcome drinks: Yes, two. Had the usual excellent bloody marys - made by Hayley at the bar.
Early check in / late out: 1pm checkout assigned prior to arrival.
Exec Lounge: Yes.
VIP treatment: Lots of waters, turndown service, newspapers, welcome platter of a new style of sweet. Welcome note a first in a while.

Lounge crowded both nights. Service good but fellow guests not quite so (pushy, loud - very unlike this lounge). Breakfasts good in the main restaurant. Well looked after by familiar staff.

Good spa session and room service options better and still pretty good prices.

OK stay.

 

[Nantz]

Property: Sofitel Darling Harbour Sydney

Status: Gold

Room booked: Luxury Corner Room

Room upgraded/type: Yes - Junior Suite

Rate: Fully flexible

Free internet: Yes

Welcome drink: Yes - Standard welcome drink ticket, was also Guest of the day so sparking wine on arrival while waiting to be escorted to club lounge for check-in, bottled water in room

Early check in/late out: Early check-in

VIP treatment: Guest of the day - bottle of wine on turn down service, chocolates. Guest of the day Junior sweet with Harbour views and club lounge access

Access to executive lounge (if existing): Yes with Guest of the day / Junior Suite

Additional care: Guest of the day

General comments: Very well taken care of, first time I have stayed at sofitel darling harbour and after reading reviews I was a bit sceptical on what treatment I would get. Very impressed with the service and the care taken with interaction of about 10 different staff all knowing I was guest of the day, superb service! Will stay again

 

[Dr Bob]

Property: Sofitel Melbourne on Collins

Status: Silver dropped back this year 300 points short / bummer

Room booked: Luxury room Club Sofitel

Room Upgrade: Yes 49th floor bay view / told of upgrade from 45th floor city view because of previous stays not
status (silver).

Rate: $243 / night plus FREE parking (I think usually around $45 per day). Standard room rate was $185 / night & I
would have had to pay for parking so a great deal.

Free Internet: Yes / good speed

Welcome drinks: Yes x 4 usual house wines / beers

Early check in / late check out: Yes 12.30pm room ready / was told my guest profile has "usually checks in early"

VIP treatment: Note & fruit platter & chocolates on arrival, turn down service & 2 x water & relaxing tea nightly.
Half way through stay Cheese platter & bottle red wine with another note.

Club Lounge: Yes purchased in rate with excellent service

Additional Care; Received tickets to the Terracotta Warriors exhibition. We were going to see them on this visit anyway so a pleasant surprise. Staff in the lounge were very attentive & engaged well. Generally lounge service has improved from previous visits. Drinks table service or free pour, cold food / snacks from buffet & hot food / coffee to table (Nespresso coffee machine gone). Yasmin told us she is wanting to introduce a Cheese trolly as well. All in all an excellent stay and if the deal is right will take the Club every time.