How does Accor treat you as an Elite guest?

[scwappy]

Property: Hotel Muse Bangkok
Status: Gold
Room Booked: Club Room
Room upgrade: No although did get high floor & corner.
Rate: AUD180 approx, booked 40% off sale.
Free internet: Yes- quite slow though
Welcome drinks: Yes, two. Able to be used in restaurants as well as bar.
Early check in / late out: Not required
Exec Lounge: Yes.- as part of rate.
VIP treatment: Recognition being a returning guest.

Second stay in this MGallery hotel. It’s a place you either love or hate depending on taste. Rate is generally very competitive when comparing against Sofitel Sukhumvit and So Sofitel. Breakfast is good, though not spectacular. Had a great meal at Babettes Steakhouse, price reasonable with Accor Plus discount.

 

[lymt2006]

Property: Swissotel Sydney
Status: Platinum
Room Booked: Premier Room (lowest category)
Room upgrade: Yes, multiple categories to Swiss Executive Room (corner suite)
Rate: Accor plus 40% sale
Free internet: Free wireless internet
Welcome drinks: Yes 2, choice of house wines, beer.
Early check in / check out: Both given
VIP treatment: Two free bottles of water, fruit platter, large bottle of sparking and still mineral water + chocolates
Additional care/notes: Executive Lounge access, free breakfast. First time staying with this chain since the Accor Acquisition. Was impressed that all benefits were applied and the style of the rooms were fairly five-star. This was a great children friendly hotel and well located in the CBD. Housekeeping was quick to make baby cot, extra towels etc available for a our little ones. Would definitely consider this hotel again when a good sale is available.

 

[andye]

Property: Pullman Reef Casino Cairns
Status: Silver (Amex)
Room booked: Deluxe Trinity Inlet View
Room upgrade: not sure but good room
Rate: Accor Plus Free and Flexible ($302)
Free internet: dont know
Welcome drinks: 2 bottles sparkling wine
Late checkout: not offered
VIP treatment: 2 Bars of good choc, marshmallow, extra chocs, free water

Very impressed. Had good degustation meal in Tamarind with Accor Plus benefit. 1 free breakfast-menu service and buffer offered.
Poor luck in casino and the minimum bets are a bit high for a casual better. Music and dancing at the bar was very.. democratic. Wide range of ages
All in all a very good stay

 

[lymt2006]

Property: NOVOTEL Melbourne South Wharf
Status: Platinum
Room Booked: Standard Room (lowest category)
Room upgrade: Yes - One Bedroom City View Suite
Rate: $205
Free internet: Free wireless internet
Welcome drinks: Yes 2, choice of house wines, beer.
Early check in / check out: Both given
VIP treatment: Two free bottles of water, and box of gourmet chocolates from High Street in Malvern
Additional care/notes: No executive lounge but the hotel is absolutely beautiful and brand new. It has great views over the river and the city skyline and offered a pretty good buffet breakfast. NOVOTEL sweet dreams bed is always very comfy and not so soft as the Sofitel bed. I’ll definitely consider returning here for a modern, and contemporary accommodation

 

[v1nce007]

Property: The Sebel, Brisbane
Status: Gold
Room Booked: Standard Room (lowest category)
Room upgrade: Yes - 1 bedroom apartment
Rate: ~$160
Free internet: wifi voucher provided, however internet charge appeared on the bill. Had to email to request refund
Welcome drinks: 2x house wine/beer
Early check in / check out: not required
VIP treatment: Water and chocolate
Additional care/notes: Was charged for wifi - had to send them an email to have it refunded, however the response was quick and apologetic

 

[Dr Bob]

Property: Novotel Melbourne St Kilda
Status: Gold
Room Booked : Standard
Room Upgrade : Yes Novotel suite
Rate : $371 for 2 nights breakfast included / no cancellation refund.
Free internet : Yes
Welcome drinks : Yes x 2 / not used as bar closed
VIP treatment : No
Additional care / notes : Booked for the wrong bloody week didn't I. Rachel (receptionist) & Josh (Rooms manager) went out of their way to help sort my mistake. Cancelled original booking, used credit for the first night room they found then refunded the 2nd night as they were fully booked with no cancellations coming in & offered to assist in rebooking elsewhere. Wasn't entitled to a refund for original booking so pretty darn happy with there effort.
Etihad are now using it as their crew hotel. It is a bit of a rabbit warren & a few crew were quite lost. luckily only 6 floors.

 

[rfur78]

Property: Novotel on Collins
Status: Platinum
Room Booked: Queen (std)
Room upgrade: assume so, hard to tell in this hotel due to no real determinable difference. On rear of building with view north over city.
Rate: @236
Free internet: Yes
Welcome drinks: Yes, one. Swapped for a takeaway coffee in the morning
Early check in / late out: Not required, not offered
Exec Lounge: NA
VIP treatment: On entering they room I was struck with a strange smell, turns out to be the blue cheese on a cheese platter in the room. Generous in room treat however having it sit on the desk uncovered for an unknown amount of hours (i checked in at 9pm) saw the cheese past its best. how hard would it be to put in the fridge? Breakfast for plats seems to be well sorted here, even had barista made coffee at no charge. With a new Novotel opening in the city soon i feel this hotel needs a major refurb to keep up.

 

[rfur78]

Property: Quay West Melbourne
Status: Platinum
Room Booked: studio King low floor
Room upgrade: No, disappointing. Fellow plat i was travelling with scored a high floor overlooking cbd
Rate: $255 pn (2 noght stay)
Free internet: Yes
Welcome drinks: Yes, one.
Early check in / late out: Not required, not offered
Exec Lounge: NA
VIP treatment: Hotel currently under renovation, reception area. Nothing particularity wrong about this hotel but at the same time I'm not in a hurry to rush back either. When booking the 2 night rates were considerably cheaper than a single night booking, haven't seen a big difference like this before. ($550 pn single night stay Vs $260 pn for 2 night stay). Small choc in room only recognition it was'nt treated as a normal booking.
Good news front, this stay just qualified me for plat again next year!

 

[cdp88]

Property: St Moritz Mgallery Queenstown
Status: Silver
Room Booked: Garden view
Room upgrade: No
Rate: $NZD321 with breakfast on $25 off flexible rate with $1 breakfast
Free internet: Yes
Welcome drinks: Yes, two drinks, allowed to choose anything up to $14 on drinks menu
Early check in / late out: Not required, not offered
Exec Lounge: NA
VIP treatment: Welcome letter provided at reception and free drinks above.

 

[cdp88]

Property: Mercure Dunedin Leisure Lodge
Status: Silver
Room Booked: King Superior and Standard Double
Room upgrade: No
Rate: $NZD130 with breakfast on $25 off flexible rate with $1 breakfast
Free internet: Yes
Welcome drinks: Yes, two drinks for each room, house wine, beer and soft drink
Early check in / late out: Not required, not offered
Exec Lounge: NA
VIP treatment: free drinks above.
Additional care / notes : There was a slight mix up on check in about my arrival date. Hotel acknowledged it was their fault and resolved swiftly. I ended up being charged less than my original booking. Overall a good experience in this hotel. Has a certain charm as a small, cosy style of hotel in garden setting.

 

[cdp88]

Property: Novotel Christchurch Cathedral Square
Status: Silver
Room Booked: Standard King and Standard Double
Room upgrade: Double room was upgraded but this was likely due to hotel being overbooked.
Rate: $NZD194 with breakfast on $25 off flexible rate with $1 breakfast
Free internet: Yes
Welcome drinks: Yes, two drinks for each room, house wine, beer and soft drink
Early check in / late out: Not required, not offered
Exec Lounge: NA
VIP treatment: free drinks above.
Additional care / notes : Tried to charge me for upgraded room but was removed when I pointed out that my booking rate was lower.

 

[dairyfloss]

Property: Sofitel Sydney Darling Harbour
Status: Platinum
Room Booked: Luxury King Corner Room, Darling Harbour View
Room upgrade: No
Rate: $444
Free internet: Free wireless internet
Welcome drinks: Yes - 2 vouchers for a house beverage at certain outlets... though didn't use.
Early check in / check out: Late check-out to 1PM given, after some shuffling (limited rooms of this type)
Exec Lounge: Yes

Additional care/notes: A night out and stay-cation for SWMBO's milestone birthday was the reason for this stay, close to home, and though Platinum status might have helped with the only bonus extra - a bottle of wine in the room - I think it was more the fact that I had noted it was for a special occasion that we got anything but the bare minimum that they could provide.

They have a great hard product, but service in the lounge and Champagne Bar was noticeably slow, or altogether absent, without prompting. Pre-dinner drinks and canapes were just 'ok', but not really in keeping with the brand standard, I wouldn't have thought (hot canapes were 'handmade' sausage rolls, and potato gnocchi). Breakfast was better, after we finally flagged down a lounge butler to order it! I'm glad we went out for dinner (Bennelong - which was great!)

I'd probably give it another try as a treat for the right price, just as the hard product is very nice, but it will be a tough sell once the W and Ritz-Carlton are on the scene!

Cheers,
Matt.

 

[kermatu]

Property: Pullman Auckland
Status: Platinum
Room Booked: 1 bedroom residence suite, 3 nights
Room upgrade: No although did get corner room on 16th floor as requested
Rate: Can’t recall.
Free internet: Yes
Welcome drinks: Yes, only one. Got 2nd voucher on request
Early check in / late out: Not required.
Exec Lounge: Yes.
VIP treatment: Welcome note with small cake acknowledging 20th stay at hotel. Plenty of waters. Turndown service. Newspaper.

Nice enough stay at one of my regular hotels. A few more of the old faces now gone. But still an overall very friendly and quality team. No idea I was at 20 stays. Probably explains why I am getting quite tired of the place - especially the bar and the lounge (which are generally quiet and comfortably familiar, but a bit stale).

Will return, but the new Sofitel will be getting a run soon too.

 

[ksthommo]

Property: Mercure Bali Harvestland Kuta
Status: Accor Plus Platinum
Room booked: Superior Room with King Bed
Room upgraded/type: Mentioned upgraded on check to I'm not sure of the upgrade room type.
Only two options on booking Superior Room with King Bed or Twin Beds
Rate: Accor Plus Advance Saver
Free internet: Yes
Welcome drink: Coupons for two drinks, not used, not sure if alcohol was offered.
Early check in/late out: Not required.
VIP treatment: Letter and welcome fruits in room
Access to executive lounge (if existing): N/A
Additional care: Complimentary Breakfast included without prompting.
Not a flash hotel, used for overnight stay because of close proximity to Airport.
Arrived late at night and departed at around lunchtime the next day. Transfers for
the two of us was only around $10

 

[ksthommo]

Property: The Phoenix Hotel Yogyakarta
Status: Accor Plus Platinum
Room booked: Deluxe Legacy, King Size Bed
Room upgraded/type: Deluxe Legacy, King Size Bed, Pool View with Balcony.
Rate: Members Private Sale, Room Only
Free internet: Yes
Welcome drink: Coupons for two drinks, could be used for mixed drinks, beers or wine etc.
Early check in/late out: Not required.
VIP treatment: Letter and welcome fruits in room
Access to executive lounge (if existing): N/A
Additional care: Complimentary Breakfast included without prompting.
Love this hotel, turned 100 this year. Great breakfast, caters for everyone.
Enjoyed watching the birds at sunset from our balcony.

 

[ksthommo]

Property: Pullman Bali Legian Beach
Status: Accor Plus Platinum
Room booked: Deluxe Room, 1 King Size Bed, Ocean View
Room upgraded/type: Premium Deluxe Room, 1 King Size Bed, Ocean View
Rate: Members Private Sale, Room Only
Free internet: Yes
Welcome drink: Coupons for two drinks, could be used for mixed drinks, beers or wine etc.
Early check in/late out: Early check in requested and late check out requested, all good
VIP treatment: Letter and welcome sweets/snacks in room
Access to executive lounge (if existing): N/A
Additional care: Complimentary Breakfast included without prompting.
Room is starting to require maintenance in the bathroom area. All good besides that.
Didn't partake the bali beer cycle, had a pit stop across the road from the hotel, ease springs.
Try to do that in Australia.

 

[ksthommo]

Property: Novotel Bali Ngurah Rai Airport
Status: Accor Plus Platinum
Room booked: Superior Room with 1 King Size Bed
Room upgraded/type: Executive Room with 1 King Size Bed
Rate: Asia Pacific Sale, Room Only
Free internet: Yes
Welcome drink: Coupons for two drinks, could be used for selected mixed drinks, beers or wine etc.
Early check in/late out: Not required, place to rest and have a shower before late evening flight
VIP treatment: Letter and welcome fruits delivered to room. Free minibar which was 1 coke, 1 sprite & 1 sparkling water.
Access to executive lounge (if existing): Has a premier lounge, first time testing it out after 3 short stays.
Myself and wife were the only two customers. Was a place for the staff of the hotel to do their own thing.
Beers available on request. Only opens for 1 hour, 6:30 to 7:30pm
Additional care: None. Not bad if you can get the hotel for around AUD$50 if you have an evening flight
and no lounge access. Finally got a runway view with the swallows nests underneath a tower.
Also if you need a place for Christmas or New Years Eve Dinner, look no further.

 

[kevinkhchan]

Property: Fairmont Jakarta

Status: Accor Platinum

Room Booked: Fairmont King / Fairmont King

Room upgrade: No / Deluxe King

Rate: Advance purchase Accor app

Free internet: Yes

Welcome drinks: Yes

Early check in / late out: Late check-out requested and granted 2pm.

VIP treatment: 4 bottles water in room, and hand-written welcome note, petite fours, fruit platter, batik scarves presented by duty manager

Access to executive lounge (if existing): No access to Fairmont Gold lounge but complimentary buffet breakfasts provided

Additional care/notes:

General comments: Possibly due to mistake by staff we were offered any drinks on the menu at the Level 22 bar as our complimentary drinks. Back to house wines and spirits on our next stay.

 

[kevinkhchan]

Property: Fairmont Jakarta

Status: Accor Platinum

Room Booked: Fairmont King / Fairmont King

Room upgrade: One bedroom Suite / Deluxe King

Rate: Included credit offer from Fairmont site

Free internet: Yes

Welcome drinks: Yes

Early check in / late out: Late check-out requested and granted 4pm.

VIP treatment: 4 bottles water in room (more supplies when requested), and hand-written welcome note, petite fours, fruit platter.

Access to executive lounge (if existing): No access to Fairmont Gold lounge but complimentary buffet breakfasts provided

Additional care/notes:

General comments:

 

[kevinkhchan]

Property: Sofitel Darling Harbour

Status: Accor Platinum

Room Booked: Superior King

Room upgrade: Prestige Suite

Rate: Last minute booking on Accor app (booked 4pm for stay that evening) using points

Free internet: Yes

Welcome drinks: Yes

Early check in / late out: Late check-out requested and granted 12pm.

VIP treatment: 2 bottles water in room

Access to executive lounge (if existing): Yes

Additional care/notes:

General comments: Staff member was apologetic that he was unable to offer a later check-out due to the level of occupancy. He explained that as a Platinum member he would normally have been able to offer up to 6pm.