How does Accor treat you as an Elite guest?

[Cossie]

Property: Mercure Kota Kinabalu
Status: Silver
Room Booked: 1 Room, 2 people for 2 nights a week apart, requested higher floor with harbour views over Jesselton Point, building is 25 stories high
Room upgrade: Yes, to a suite on the 5th floor with a view over the street and 3rd floor with same view on second night!
Rate:
Free internet: Yes
Welcome drinks: Yes, soft drink.
Early check in / late out: Didn't need it
Exec Lounge: No
VIP treatment: Welcome note.

 

[Cossie]

Property: Mercure Vientiane
Status: Silver
Room Booked: 1 Room, 2 people for 4 nights.
Room upgrade: Yes, to a bigger room.
Rate:
Free internet: Yes
Welcome drinks: Yes, soft drink or Beer Lao!
Early check in / late out: Didn't need it
Exec Lounge: No
VIP treatment: Welcome note, very friendly service, plenty of water.

Nice older style hotel, clean, quiet and close to the river. quite close the the airport.

 

[Cossie]

Property: IBIS Styles MacPherson Road, Singapore.
Status: Silver
Room Booked: 1 Room, 2 people for 1 night.
Room upgrade: No
Rate:
Free internet: Yes
Welcome drinks: Yes, soft drink or juice by the pool.
Early check in / late out: Later checkout
Exec Lounge: No
VIP treatment: Welcome note.

Newish hotel away from downtown and closer to the airport, only in Singapore for one night. Would probably try something else next time, or just bypass Singapore.

 

[tgh]

I am an "accidental" Accor silver.
Last stay was Mt.Lofty (sa).
Room : I think a suite upgrade but hard to tell… ( I asked for a quiet room on booking because this is a wedding venue...and ended up in a very large comfortable dungeon…. )
Booking did not show breakfast as an inclusion , it was offered at check in and was quite good.
Also received two $10 drink vouchers (that didn't even cover a decent beer at the bar )and a fair amount of we love you waffle.

Like Hilton gold , low level "status" seems to have fair value, arguably better than being "nobody"…..

 

[rfur78]

Property: novotel south wharf
Status: plat
Room Booked: std queen
Room upgrade: deluxe king 26th floor
Rate:
Free internet: Yes
Welcome drinks: one voucher, used at coffee shop in foyer
Early check in / late out: na
Exec Lounge: No
VIP treatment: Welcome card and small box of chocs

this was my 3rd stay in since opening and the small niggles seem to have been sorted out. the weak link here is the food, dined in rest and room service and both times disappointed with the Italian food. atm the rates are so low mid weak, just booked again for $149 midweek, how long will it stay this cheap?!

 

[kermatu]

Property: Pullman Auckland
Status: Platinum
Room Booked: 1 bedroom residence suite, 2 nights
Room upgrade: No although did get corner room on high floor.
Rate: Can’t recall.
Free internet: Yes
Welcome drinks: Yes, one per night.
Early check in / late out: Early check in requested in advance. Arrived about 8am, room ready at midday. A late checkout at 2pm also requested and granted.
Exec Lounge: Yes.
VIP treatment: Welcome note, small serving board of chocolate, plenty of waters. Turndown service.

First stay here for 5 months and quite a few changes in personnel, which isn’t great for a relative regular like me. Exec lounge closed and temporarily relocated to the boardroom for a month to accommodate a French rugby contingent who have apparently requested some exclusivity. New GM is French, I gather! She came to the boardroom one evening but only greeted one table. Boardroom far inferior to the regular lounge.

Haven’t met the new Liz, but was able to get all I needed from Sharon who now seems to be at the front desk.

The staff that I have encountered many times before all seemed a little negative / worried about changes. A number noted that not only have several long timers left but there are more departures to come.

But overall my stay was fine. Will return next week so keen to see if others I didn’t see have actually left or were just absent on this stay.

 

[kermatu]

But overall my stay was fine. Will return next week so keen to see if others I didn’t see have actually left or were just absent on this stay.

A few more of the old faces were there, but confirmation that a lot had left.

Stay was fine. Room ready at midday with many apologies for delay. Upgraded from standard room to 1 bedroom corner suite. Mid-level floor but still great upgrade.

Exec Lounge still re-located due to French Rugby team staying in hotel and taking the whole 14th floor facilities.

Had very good spa sessions both stays.

 

[lymt2006]

Sofitel Darling Harbour
Status: Platinum
Room Booked: Superior room - city view
Room upgrade: Gave us the choice of a number of upgrades. We chose a darling harbour room with bath
Rate: Cant recall
Free internet: Yes
Welcome drinks: Yes, Three vouchers
Early check in / late out: A late checkout at 2pm requested and granted.
Exec Lounge: Yes.

We only booked the room at midday of the stay. This was our fourth visit in 6 months and this was recognised at checkin. Whilst they’d run out of baby coats and trundle beds they offered us tonnes of blankets, sheets and towels for our three kids under four to enjoy the floor ... which they LOVED! Had very impressive views of the Vivid Fireworks in Darling Harbour right at eye level. We find this hotel and it’s Executive Lounge offering the best of any Accor properties we have stayed in around the world. Great afternoon tea, evening drinks and breakfast.

 

[ksthommo]

Property: Sofitel Abu Dhabi Corniche (back in April)
Status: Accor Plus Platinum
Room booked: Superior Room, 1 King Size Bed
Room upgraded/type: Not sure what we got first. After complaining about the lack of air conditioning
an visit by maintenance, upgraded to prestige suite, sea view
Rate: Members Stay Longer and Save. Ended up around AUD$130 a night, great value.
Free internet: Yes
Welcome drink: Coupons for two drinks: selection of beers, wines & spirits. Enjoyed Poolside
Early check in/late out: Requested 3pm late checkout, all good
VIP treatment: Thanks for being a Platinum member etc. Letter and snacks in room.
Access to executive lounge (if existing): Yes
Additional care: All good, had the option of breakfast in the dining room which we did.
Had some flash cars parking outside. Middle Eastern wedding on another night making a bit of noise.

 

[ksthommo]

Property: Mercure Rome Piazza Bologna (back in May)
Status: Accor Plus Platinum
Room booked: Standard Room with 1 Double Bed
Room upgraded/type: Privilege Room with a nice Balcony
Rate: Stay for 3 pay for 2 Bed and Breakfast
Free internet: Yes
Welcome drink: Coupons for two drinks..
Early check in/late out: Not required.
VIP treatment: Letter and welcome snacks in room
Access to executive lounge (if existing): N/A
Additional care: All good, nice location not to far from the Metro.

 

[ksthommo]

Property: Ibis Praha Old Town (Back in May)
Status: Accor Plus Platinum
Room booked: Double Room equipped with the new bedding
(Equipped with the new Sweet Bed by ibis bedding, the new ibis room offers the ultimate in comfort: large double bed, desk, internet, parquet flooring, LCD flat screen TV with all the best channels and a bathroom with shower).
Room upgraded/type: Same as booked.
Rate: Super advance saver, room only
Free internet: Yes
Welcome drink: Coupons for two drinks: ended up having two coffees in the morning.
Beer is cheaper then coffee in Prague.
Early check in/late out: Not required.
VIP treatment: Welcome letter and miniature bottle of Czech herbal liqueur Becherovka.
Ended up upsizing to bring some home.
Access to executive lounge (if existing): N/A
Additional care: All good, enjoyed our stay.

 

[cdp88]

Property: Hotel Lindrum Melbourne
Status: Silver
Room Booked: Standard Queen
Room upgrade: none offered
Rate: Accor plus member rate
Free internet: Free wireless internet
Welcome drinks: Yes, only 1, choice of house wines, beer.
Early check in / check out: not required.
VIP treatment: one free bottle of water.
Additional care/notes: Buffet breakfast was a small continental selection and hot items to order, with Accor plus it worked out to $19 pp. Espresso coffee is extra at breakfast but plunger coffee and tea are complimentary.

 

[lymt2006]

Property: NOVOTEL Southbank Brisbane
Status: Platinum
Room Booked: Standard King
Room upgrade: Corner Suite
Rate: Accor plus member rate
Free internet: Free wireless internet
Welcome drinks: Yes 2, choice of house wines, beer.
Early check in / check out: not required.
VIP treatment: Two free bottles of water and gourmet cookie daily
Additional care/notes: Recognition at checkin and upgrade to a suite for my colleagues room booked under my membership as well. Double upgrade!

 

[edman]

They do well at Novotel Southbank, being a new property has some bearing I suspect. I had a great stay with similar treatment a couple of weeks after they opened.

 

[Pfisher004]

Anyone else had issues with the new swissotel and fairmont properties crediting to status post merger?

 

[cdp88]

Property: Sofitel Brisbane
Status: Silver
Room Booked: Luxury King
Room upgrade: not offered
Rate: Accor plus member rate
Free internet: Free wireless internet
Welcome drinks: Yes 1, choice of house wines, beer.
Early check in / check out: late checkout granted to 3pm on request.
VIP treatment: Was promised two free chocolates in welcome pack but these didn’t materialise.
Additional care/notes: For weekend visits use the Brisbane City Council car park directly across the road. I paid $10 to park from Friday night to Saturday afternoon as opposed to $47 self parking at hotel.

 

[kermatu]

Property: Pullman Brisbane Airport
Status: Platinum
Room Booked: Base room
Room upgrade: Yes, to a Deluxe Executive room on 8th floor. Runway view (sort of).
Rate: approx $200
Free internet: Yes
Welcome drinks: Yes, one voucher, for wine or beer.
Early check in / late out: not required.
Exec Lounge: Yes, but not used for breakfast or canapés.
VIP treatment: Welcome note, one water, 5 Lindt choc balls in wrappers. Buffet breakfast. Free drinks for two hours in bar and one tasting plate, as the Exec Lounge benefit.

Stay was fine though uneventful and has actually gone a bit downhill in a few months (albeit on just two sample stays). See more detailed post in specific hotel thread.

 

[kermatu]

Property: Novotel Auckland Airport
Status: Accor Platinum
Room Booked: Base
Room upgrade: Executive Room, top floor, runway view
Free internet: Yes
Welcome drinks: Yes, but only 1.
Early check in / late out: 2pm check-out requested and granted.
VIP treatment: 2 waters in room, and hand-written welcome-back note.
Additional care/notes: was offered a fruit platter to my room on arrival. Said yes but it didn’t arrive. Ordered late room-service pizza which was quick and generous and well-priced. Skipped breakfast again to sleep.

Good, simple stay as usual. Got to be the best located airport hotel.

 

[Razzo]

Property: The Sebel Brisbane Margate Beach
Status: Silver
Room Booked: King Bed Ocean View Room for 2 people
Room upgrade: No.
Rate: Accor Plus flexible rate
Free internet: Yes
Welcome drinks: 2 drink vouchers (we used them for some bubbles)
Early check in / late out: Late check out at 1pm
Exec Lounge: No
VIP treatment: Bottle of sparkling water in the room.

Very friendly staff. Beautiful rooftop bar and pool area. Rooms were modern and comfortable. Great service in the restaurant/bar.

 

[kermatu]

Property: Pullman Auckland
Status: Platinum
Room Booked: 1 bedroom residence suite, 3 nights
Room upgrade: No although did get high floor. Not a corner suite which was disappointing
Rate: Can’t recall.
Free internet: Yes
Welcome drinks: Yes, one. Later asked for two more and was given the non-platinum vouchers. Was later able to swap these for two more platinum vouchers (I need my Bloody Marys).
Early check in / late out: Forgot to ask for midday checkout until 10am on the day itself. Was granted.
Exec Lounge: Yes.
VIP treatment: No note. Small board of pastries / chocolates. One of which had 'Welcome back' on it. Plenty of waters. Turndown service. Newspaper.

Quite a few more changes in staff. Not for the best, although everything was still OK. May give the soon-to-open So Sofitel a go next time - especially if it has an Exec lounge. Will be much better located for me.