How does Accor treat you as an Elite guest?

OzEire said:
Pullman (combined Mercure) Melbourne Albert Park stay in May 2017 as a Le Club Platinum.

Room as booked but pleased to see a complimentary bottle of water and a little treat, both very nice touches.

I just caught the end of the exec lounge evening canapés which were pretty good but limited selection. My preferred wine had run out (empty bottle) but the lovely attendant found a fresh one even though only about 2 mins until the canape hour concluded.

An update since my last stay, breakfast is no longer served in the exec lounge here, just a plate of croissants next to the coffee machine! Alas, staff at reception agreed that I could have breakfast in the restaurant. Good selection available but a large and busy space, most of the 'hot' food wasn't. Still happy to get the Platinum treatment.
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Rather than reinvent the wheel my October 2017 stay at Pullman Albert Park mirrored the one in May.

However I'd make particular mention of the Exec Lounge staff for friendly service. Lobby staff at checkin less so and the restaurant is a bit of a shemozzle; no one appears to actually be in charge or ensuring things run smoothly.
 
Property: Mercure Bali Harvestland Kuta
Status: Accor Plus Platinum
Room booked: Superior Room, 1 King Size Bed
Room upgraded/type: Got a room with a balcony
Rate: A+:Feel Welcome in Bali & Lombok, Bed and Breakfast
Free internet: Yes
Welcome drink: Didn't take as only short stay
Early check in/late out: Not Required
VIP treatment: All good
Access to executive lounge (if existing): NA
Additional care: Booked this one as the flight from Cairns arrives around 00:30, was due to fly to Manado at 12:50 same day.
Rate included airport pickup. Ended up changing our flights to two days earlier due to the Mt Agung reports. Emailed the hotel,
had no problem changing out date of arrival. Changed our Manadao flight to depart at 0700. Ended up only spending around 3.5 hours
in the hotel. Couple of beers and a shower and then back to the airport. Good value for AUD 56 at time of booking.
 
Property: Novotel Manado Golf Resort & Convention Center
Status: Accor Plus Platinum
Room booked: Deluxe Room, King Size Bed
Room upgraded/type: Deluxe Junior Suite with King Size Bed
Rate: Asia Private Sale up to 40% off
Free internet: Yes and fast
Welcome drink: Welcome drink and towel received, no drink coupons.
Early check in/late out: Not Required
VIP treatment: Fruit basket and letter in room
Access to executive lounge (if existing): NA
Additional care: Nil, all good.
 
Property: Pullman Jakarta Indonesia Thamrin
Status: Accor Plus Platinum
Room booked: Superior Room, Queen Size Bed
Room upgraded/type: So called Premium Queen Size Bed, City View of MRT Construction
Rate: Member Super Sale Bed and Breakfast
Free internet: Yes and fast
Welcome drink: Two coupons for anything from Water to Select coughtails.
Early check in/late out: Not Required
VIP treatment: Fruit basket, water and letter in room
Access to executive lounge (if existing): Yes. Only had the chance to pay a visit once. Nice selection of plates offered.
Additional care: Nil, all good.

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Property: Pullman Bali Legian Nirwana
Status: Accor Plus Platinum
Room booked: Delxue Room, King Size Bed, Garden View
Room upgraded/type: Great upgrade to a High Floor Premium Deluxe Room, King Size Bed, Ocean View
Rate: Member Super Sale Bed and Breakfast
Free internet: Yes and fast
Welcome drink: Two coupons for anything from Water to Select coughtails. Also received drinks whilst waiting for our room.
Early check in/late out: Checked in around 12pm, checked out at 5pm the next day.
VIP treatment: Fruit basket, water and letter in room. Also a gift of a sarong.
Access to executive lounge (if existing): NA
Additional care: Great service except our bed and breakfast rate was stuffed up. Arrived for breakfast, tried to charge for my wife.
Even after showing the booking on my phone there was a slow response to the error.Legian.JPG
 
Property: Novotel Bali Ngurah Rai Airport
Status: Accor Plus Platinum
Room booked: Superior Room, King Size Bed
Room upgraded/type: Not sure, stated at check in that we had been upgraded
Rate: Asia Private Sale up to 40% off
Free internet: Yes and fast
Welcome drink: Two coupons for anything from Water to Select coughtails.
Early check in/late out: Not required, only used the hotel for a rest up and shower before our flight
VIP treatment: Fruit basket, water and letter in room. Free mini bar which held a luke warm coke, sprite and water, yeh.
Access to executive lounge (if existing): Letter in room listed Evening coughtails in the Premier Lounge 5:30 to 6:30pm.
Bit early for us, arrived around 7:30.
Additional care: Good place for a pit stop prior to departing Bali if you can get a decent price. They now over 4 and 6 hour
stays also. Not well sign posted for drivers to locate the hotel, you end up going through a car park. Direct access to
International Departures is good.
 
Property: Sofitel Kuala Lumpur Damansara
Room booked: Lowest of the low
Room upgraded/type: Yes
Rate: Advance purchase - pleb rate
Free internet: Yes
Welcome drink: Yes/no - Water, bottled wine AND champagne
Early check in/late out:

VIP treatment: Folks I got it all, literally. I was serenaded by staff for my birthday, we were delivered free drinks ,coughtails etc. 'ymmv' My experience has been seen by the real FF.

Access to executive lounge (if existing): YES

Additional care: Where did it stop???

General comments:Stupidly wonderful property. We were disappointed we did not stay longer.
 
Property: Novotel Darwin Airport.
Status: Platinum
Room Booked: 1 standard double (with walk-in shower)
Room upgrade: Yes, two bedroom suite (full kitchen, laundry, but shower over tub).
Rate: Approx $110
Free internet: Yes, but could only get the 2 hour public rate to work. Didn't need to chase up the rest.
Welcome drinks: Yes, one. Arrived very late so had pre-requested a wine in the room which was there when I arrived.
Early check in / late out: Not required.
Exec Lounge: No
VIP treatment: Welcome note, box of local fudge (very nice), large bottle of water. Plus wine as above, and when I grabbed a couple of snacks from the store/pantry next to reception, the charge was waived.

Great communication with Therese prior to arrival. Only problem is I asked for no upgrade as I was only there for a few hours and wanted a walk-in shower. Couldn't really turn down the upgrade at midnight so enjoyed the larger room instead.

Slept in so missed breakfast (which was part of the very good room rate), but was able to use one of their boardrooms for my meetings and had some breakfast pastries provided - room and pastries totally free. Took advantage of free shuttle as well back to the airport.

Have stayed once before a couple of years back and rooms have, I think, been refreshed and are in pretty good condition. Though I really wouldn't stay here in any other circumstance than a short transit stay.

Even though only a 14 hour stay, I got terrific value here for $110 - a room, wine, snacks, 90 minutes boardroom use, free shuttle. Hopefully won't need to do this ridiculous run again (AKL-DRW-AKL in a 36 hour window), but if I do I will happily stay here again.
 
Property: Pullman Siagon
Room booked: Pullman Suite
Room upgraded/type: No
Rate: Advance purchase
Free internet: Yes
Welcome drink: Yes - We counted 12 bottles of water at one stage
Early check in/late out: N/a
VIP treatment: Addressed by My surname at all times.
Access to executive lounge (if existing): Yes
Additional care: Exceptional staff that take care to remember your drink preferences if it is alcoholic or not.
General comments: Exceptional staff in the executive lounge and to name a few - Voung Tranf, Hein, Meiw and Minh.

Some of the staff I recall from 2015 and it was a real pleasure to see their careers and head that their personal lives had progressed. (getting married etc).

A new feature that I understand is being rolled out at certain properties is the virtual butler. I'm not sure if it is available to all Accor tier members but as a WP I used it extensively. You register your WhatsApp number with the concierge and they will answer any questions you have whether you are in the property or offsite. Initially we used it to order Bahn Mi from a great little place around the corner. But we found ourselves in a sketchy situation in Nha Trang, two days after checking out. I used the send live location feature to the virtual butler at 1.23am and got a reply at 1.48am. I explained the situation and was asked to confirm if/when we got back to out hotel in Nha Trang Safely. I did and was most thankful for their reply.

Needless to say I rate this hotel.

But it doesn't stop there! We met Danny Grimshaw, the Mad Butcher who recently opened the Mad Cow on the 30th floor at the Pullman Hotel, former Cobalt restaurant. I had the lBraised lamb with Hand-rolled gnocchi, mushroom & parmesan and my buddy had the Wagyu beef cheek bourguignon (W.A) with Buttered mash, shallot, mushroom, bacon tartar.

This property has a free shuttle bus to all the city attractions. Personally I prefer to walk of get an Uber scooter.
 
Status: Platinum
Property: Sofitel Sukhumvit bangkok
Room booked: Luxury Park View
Room upgraded/type: yes (kind of) club room high florr (no park view)
Rate: Points plus cash
Free internet: Yes
Welcome drink: Yes 4 vouchers (2 adults 2 kids) used in roof top bar
Early check in/late out: N/a
VIP treatment: lounge check in, small desert in room
Access to executive lounge (if existing): Yes
Comments: on check was advised room upgraded to lounge access, high floor then found we lost park view with the upgrade. wasn't really happy with this as i assumed when i booked i would be given lounge as a plat, not an upgrade to a club room. the only reason i think they sold it this way was to avoid a suite upgrade (next room type assuming club access given). enjoyed stay club staff were fantastic, food and drink selection very good. room serviced well and staff around hotel always welcoming. had breakfast in restaurant each morning rather than club due to range on offer. good location between two BTS stations, large shopping centre Terminal 21 nearby and 5 mintues into siam central. overall would stay again if had club access.
 
Did anyone else receive an apology email for being advised of the wrong status a few weeks ago (see upthread)? Nice to get an apology as well as acknowledgement that my status is confirmed through to 31/12/18.
 
Status: Gold
Property: Playford MGallery by Sofitel Adelaide
Room booked: Standard Room
Room upgraded/type: Deluxe Room
Rate: Flexible
Free internet: Yes (but slow, used my 4G instead)
Welcome drink: 1 voucher
Early check in/late out: Early check in
 
Property: Sofitel Brisbane
Status: Accor Plus Platinum
Room booked: Superior Room, King Size Bed
Room upgraded/type: Club Floor
Rate: Members say and save offer
Free internet: Yes, and actually usable now! Used to have atrocious internet but the promised upgrade seems to have been delivered as no issues whatsoever this time around.
Welcome drink: x 2, but treated quite rudely by the barman when redeeming, and denied a G&T (which he had already poured) despite this being the only drink I've ever ordered with the vouchers on my visits 4-6 times a year.
Early check in/late out: late checkout to 5pm
VIP treatment: bottle of water and a small boxed pastry. This has noticeably declined over the past 12 months. The guest relations call a day or prior to checkin to confirm the booking and any special requirements, which was a nice touch, has also ceased.
Access to executive lounge (if existing): yes. breakfast improved with the addition of eggs to order, however the canapes selection has reduced with the hot food replaced by a small plate served to your table. The hot food is generally better than what was previously in the buffet though.
Additional care: n/a

After years of consistently great stays here its a bit more hit and miss now. They still do most things right but I miss the old levels of service. Usually spend a week in Brisbane around xmas time with the family at this hotel (my other stays are work) and we have made other arrangements this year due to this.
 
Status: Gold
Property: Rockford Adelaide
Room booked: Superior King Bed
Room upgraded/type: Yes but had to request it. Deluxe King Suite
Rate: Flexible
Free internet: Yes - actually usable.
Welcome drink: 1 voucher that they would only let me use for beer/wine and not partial payment towards spirit.
Early check in/late out: N/A
 
Property: Sofitel on Collins (Melbourne)
Status: Platinum
Room booked: Superior King
Room upgraded/type: Junior Suite (due to last trips stuff ups this offer had already been made)
Rate: $340 (paid with points and cash)
Free internet: didnt use
Welcome drink: 2 x vouchers, didnt use
Early check in/late out: able to check in at noon
VIP treatment: bottle of champagne in room and card from GM of rooms.
Access to executive lounge (if existing): yes, good as always. nice idea here is people with lounge access can choose between the lounge or No.35 at no cost. tried breakfast in No.35 and was underwhelmed to be honest. lunch, afternoon tea and drinks/canapes were all good as usual. they really should think about a dress code for the lounge in the evening though,
 
Status: Gold
Property: Playford MGallery by Sofitel Adelaide
Room booked: Standard Room
Room upgraded/type: Deluxe Room
Rate: Flexible
Free internet: Yes
Welcome drink: 1 voucher
Early check in/late out: N/A
 
Property: Mercure Kangaroo Island Lodge
Status: Accor Plus Platinum
Room booked: Superior Room, 1 Queen Bed, Pool View
Room upgraded/type: Superior Room, 1 King Bed, Bay View
Rate: Members Flexible Rate
Free internet: Yes
Welcome drink: Coupons for two drinks: selection of beers, wines & spirits.
Early check in/late out: Not required.
VIP treatment: N/A
Access to executive lounge (if existing): N/A
Additional care: All good, stayed 2 nights after 4 nights camping at the Western KI Caravan Park.
 
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