How does Accor treat you as an Elite guest?

[Flyfrequently]

Property: ibis Sydney Darling Harbour
Status: Accor Plus Platinum
Room booked: STANDARD ROOM 2 SINGLE BEDS PYRMONT VIEW
Room upgraded/type: Superior Room, 1 Queen Bed Darling Harbour View
Rate: TravelZoo Promotion ($107 AUD/night)
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: 1 PM check-in, late check-out N/A
Welcome drink: Yes, two drinks
Welcome gift: Macaroons

In any event, I would certainly recommend staying at this property at this price, hands down. Great views, good service (if you've got Accor Platinum) and of course great price.

-R-RooFlyer88

Great photos and thanks for Ibis review @kangarooflyer88
Would say Darling Harbour sub $150 is a win win

 

[jase05]

Property: Mount Lofty House
Status: Accor Plus Diamond
Room booked: Classic Room
Room upgraded/type: Yes, Tower Suite
Rate: Accor Plus Saver $845p/n x3
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Offered 2pm check out when checking in and accepted
Welcome drink: Yes, two drinks vouchers for up to $31 each
Welcome gift: Bottle of Mt Lofty House sparkling, chocolate cookies and handwritten card.

Had been a while since out last visit and on Thursday at short notice decided to book a local long weekend stay. No rooms available on Saturday night initially due to a wedding and only classic room available at first for Friday and Sunday nights so called property direct and didn’t seem promising at first but about 2hrs later received a call back from management and was told that as a valued Accor Diamond member they had secured a room for us for all 3 nights and that they had upgraded to the Tower Suite which is a good couple of levels above the Classic room. The room itself was nice with a lounge area on one level and both the bedroom and bathroom up the stairs. Comfortable bed but my only gripe was the bedroom is right at the top in a loft and although having skylights there were no windows to savour the marvellous view. The property is absolutely magnificent and the staff are some of the finest I’ve encountered in the Accor portfolio. They property only recently was awarded the “Best small and luxury hotel in Australia and Asia Pacific” by TripAdvisor and I can see how so many people voted for it. From the minute you check in you are treated superbly and a welcome drink of the Hotels very own bubbly or the superb mulled wine awaits you by the fireplace whilst check in proceedings occurs and luggage is taken to room. Welcome gift of Bottle of the local Sparkling plus cookies and card. Minibar with a few free beers, juice and assorted snacks was replenished daily. Freshly baked cookies left in room after room service each day and turn down service every night consisted of a chocolates and glasses of Port left on the bedside table. Given to drinks voucheers which can get any drink to the value of $31 each or you can get something a little more expensive and pay the difference. We both had a nice French Sauvignon Blanc with a meat platter sitting by the fire and then had quite a few beverages each evening. Breakfast was in the restaurant and you could order anything off a pretty decent menu and no limit to what you could order so you are free to order one, two or three serves and pretty much unlimited tea, coffee and juices with great service. The French toast and fruit was superb with a side of bacon. On one of the evenings we had dinner at HVR and splashed on the 7 course meal with the premium one package and must say it was absolutely superb and Clement looked after us superbly. The food was superb and his knowledge and pairings of the wines was an unforgettable experience. The property itself is magnificent and there are many nooks and crannies to sit and relax by one of the many fires and there is a daily free guided tour with free bubbly or beers and on checking out we also received a beautiful book with the history of the property as a gift which was a nice touch. Beautiful grounds and went for a walk or should I say hike around the botanical gardens and all up one of my best stays at an Accor property. Have already booked in for later in the year again.

 

[PineappleSkip]

Property: Mantra Gladstone
Status: Accor Plus Platinum
Room booked: Superior Queen Twin
Room upgraded/type: No
Rate: Member flexible
Free internet: Yes
Free Breakfast: Yes
Early checkin/late checkout: Not needed
Welcome drink: two drinks vouchers
Welcome gift: chocolate macadamias and the usual water.

First stay at this property, accor's only in Gladstone. Previously we stayed at Rydges Gladstone which is now just the Gladstone. Nothing special about the room which had a view over railway tracks and communication towers, but that's Gladstone for you, and the room was booked last minute, hence the twin. There may have been a better view on the other side.

This hotel is on the premises of a large club in South Gladstone and has a buffet restaurant and an a la carte italian. Dined at the latter and it was fine. Breakfast at 8.30 was the usual buffet collection. We ordered a cappuccino and paid for the privelege, otherwise its confernce style coffee. We were the only guests at breakfast, although I was told it had been very busy before. Strangely, the combination of LNG terminals, coal loaders, alumina smelters and sandflies doesn't make Gladstone a tourist mecca although it does have a nice foreshore.

It was a Mercure until it rebranded as a Mantra about a year ago and reduced the points haul, but then Mantras and the like are there to burn your points, not earn them, hey? We were told at checkout that they had plans to extend and separately brand the extension, possibly as a Peppers. So that's something to look forward to, Peppers South Gladstone resort.

 

[Daver6]

Property: Mount Lofty House
Status: Accor Plus Diamond
Room booked: Classic Room
Room upgraded/type: Yes, Tower Suite
Rate: Accor Plus Saver $845p/n x3
Free internet: Yes
Free Breakfast: Yes
Early check in/late out: Offered 2pm check out when checking in and accepted
Welcome drink: Yes, two drinks vouchers for up to $31 each
Welcome gift: Bottle of Mt Lofty House sparkling, chocolate cookies and handwritten card.

Had been a while since out last visit and on Thursday at short notice decided to book a local long weekend stay. No rooms available on Saturday night initially due to a wedding and only classic room available at first for Friday and Sunday nights so called property direct and didn’t seem promising at first but about 2hrs later received a call back from management and was told that as a valued Accor Diamond member they had secured a room for us for all 3 nights and that they had upgraded to the Tower Suite which is a good couple of levels above the Classic room. The room itself was nice with a lounge area on one level and both the bedroom and bathroom up the stairs. Comfortable bed but my only gripe was the bedroom is right at the top in a loft and although having skylights there were no windows to savour the marvellous view. The property is absolutely magnificent and the staff are some of the finest I’ve encountered in the Accor portfolio. They property only recently was awarded the “Best small and luxury hotel in Australia and Asia Pacific” by TripAdvisor and I can see how so many people voted for it. From the minute you check in you are treated superbly and a welcome drink of the Hotels very own bubbly or the superb mulled wine awaits you by the fireplace whilst check in proceedings occurs and luggage is taken to room. Welcome gift of Bottle of the local Sparkling plus cookies and card. Minibar with a few free beers, juice and assorted snacks was replenished daily. Freshly baked cookies left in room after room service each day and turn down service every night consisted of a chocolates and glasses of Port left on the bedside table. Given to drinks voucheers which can get any drink to the value of $31 each or you can get something a little more expensive and pay the difference. We both had a nice French Sauvignon Blanc with a meat platter sitting by the fire and then had quite a few beverages each evening. Breakfast was in the restaurant and you could order anything off a pretty decent menu and no limit to what you could order so you are free to order one, two or three serves and pretty much unlimited tea, coffee and juices with great service. The French toast and fruit was superb with a side of bacon. On one of the evenings we had dinner at HVR and splashed on the 7 course meal with the premium one package and must say it was absolutely superb and Clement looked after us superbly. The food was superb and his knowledge and pairings of the wines was an unforgettable experience. The property itself is magnificent and there are many nooks and crannies to sit and relax by one of the many fires and there is a daily free guided tour with free bubbly or beers and on checking out we also received a beautiful book with the history of the property as a gift which was a nice touch. Beautiful grounds and went for a walk or should I say hike around the botanical gardens and all up one of my best stays at an Accor property. Have already booked in for later in the year again.
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It really is a nice property. My only gripe was the lack of a wardrobe in the room.

If anyone is considering going soon and Accor Plus, see https://www.accorplus.com/au/offers/rhr-mount-lofty-house-june-23/

 

[sudoer]

If anyone is considering going soon and Accor Plus, see Mount Lofty House - Accor Plus Australia

And if you hold an Amex Plat, it's best to book the Accor Plus rate direct with the property for a chance at getting 20% back up to $100 under the Discover SA promo.

https://www.americanexpress.com/content/dam/amex/au/merchant/AmexOffers/ParticipatingSATCLocations.pdf

 

[Daver6]

And if you hold an Amex Plat, it's best to book the Accor Plus rate direct with the property for a chance at getting 20% back up to $100 under the Discover SA promo.

https://www.americanexpress.com/content/dam/amex/au/merchant/AmexOffers/ParticipatingSATCLocations.pdf

I suspect you could do this online. Start your booking process by visiting Romantic, Boutique Accommodation Adelaide Hills SA - Mount Lofty House and go through it. The Accor Plus rate should show if you're logged in. You should get the Amex 20% back via that method.

I used the above method but for the Novotel Barossa Valley successfully and cash back posted from Amex.

 

[sudoer]

Property: Pavilion Hotel Kuala Lumpur managed by Banyan Tree
Status: Accor Plus Platinum
Room booked: Grand Oasis Room
Room upgraded/type: Urban Suite
Rate: BANYAN ACCOR PLUS - FLEXIBLE BB, BED AND BREAKFAST
Free internet: Yes
Free Breakfast: Yes
Early checkin/late checkout: Not needed, but 3pm late checkout was a published benefit
Welcome drink: Two vouchers
Welcome gift: Chocolate tray

First stay at this property which is directly connected to the Pavilion mall - mostly housing designer brands, but also a good food court and some 'everyday' brands (Uniqlo etc).

Lead-in category around the $160 mark via Accor Plus which I think is great value for the area and facilities. I ended up booking the highest category non-Club/Suite room which was around $190, and received an upgrade to the lead-in suite. The Club benefits (unsure if these are offered to all Plats, or just those upgraded to Club/Suite rooms) included same-day laundry for 3 pieces of clothing which is a really useful benefit in the KL humidity! Unfortunately this is a per room quota though, would be better if it were per guest.



The room has some interesting amenities including a well stocked stationery tray (pencils, sharpener, erasers, paper clips, etc), a very well stocked bathroom amenities drawer (including multiple bottles of hand luggage friendly mouthwash) and a complimentary incense stick changed out daily. I thought it interesting that the incense burner (and matchbook) were positioned directly under a fire alarm!

The EL was nice and quiet, but had a very limited breakfast selection compared to The Courtyard breakfast venue.



The Courtyard on L8 was huge - probably seating ~200 across both the indoor and outdoor area pictured below. The selection was terrific with a variety of made-to-order stations including eggs, roti, waffles, pancakes, fresh juices, in addition to the usual KL fixtures like nasi lemak, satay, and of course western options. Would recommend going there instead of the lounge.

 

[dairyfloss]

Property: Pavilion Hotel Kuala Lumpur managed by Banyan Tree
Status: Accor Plus Platinum
Room booked: Grand Oasis Room
Room upgraded/type: Urban Suite
Rate: BANYAN ACCOR PLUS - FLEXIBLE BB, BED AND BREAKFAST
Free internet: Yes
Free Breakfast: Yes
Early checkin/late checkout: Not needed, but 3pm late checkout was a published benefit
Welcome drink: Two vouchers
Welcome gift: Chocolate tray

First stay at this property which is directly connected to the Pavilion mall - mostly housing designer brands, but also a good food court and some 'everyday' brands (Uniqlo etc).

Lead-in category around the $160 mark via Accor Plus which I think is great value for the area and facilities. I ended up booking the highest category non-Club/Suite room which was around $190, and received an upgrade to the lead-in suite. The Club benefits (unsure if these are offered to all Plats, or just those upgraded to Club/Suite rooms) included same-day laundry for 3 pieces of clothing which is a really useful benefit in the KL humidity! Unfortunately this is a per room quota though, would be better if it were per guest.

View attachment 333571 View attachment 333567 View attachment 333568 View attachment 333572 View attachment 333573 View attachment 333574 View attachment 333570

The room has some interesting amenities including a well stocked stationery tray (pencils, sharpener, erasers, paper clips, etc), a very well stocked bathroom amenities drawer (including multiple bottles of hand luggage friendly mouthwash) and a complimentary incense stick changed out daily. I thought it interesting that the incense burner (and matchbook) were positioned directly under a fire alarm!

The EL was nice and quiet, but had a very limited breakfast selection compared to The Courtyard breakfast venue.

View attachment 333566

The Courtyard on L8 was huge - probably seating ~200 across both the indoor and outdoor area pictured below. The selection was terrific with a variety of made-to-order stations including eggs, roti, waffles, pancakes, fresh juices, in addition to the usual KL fixtures like nasi lemak, satay, and of course western options. Would recommend going there instead of the lounge.

View attachment 333575

Looks pretty good compared with some others in the immediate area that are showing their age. Were you able to choose the restaurant breakfast instead of the lounge, or was that with a supplement? Asking only as it doesn't give the 'either/or' scenario on the club letter that you sometimes see.

Cheers,
Matt.

 

[sudoer]

Were you able to choose the restaurant breakfast instead of the lounge, or was that with a supplement? Asking only as it doesn't give the 'either/or' scenario on the club letter that you sometimes see.

I opted to dine at the restaurant and wasn't charged for it, but the rate I booked also included breakfast, so I'm not sure whether one could dine at the restaurant for free based on status alone.

 

[jase05]

Looks pretty good compared with some others in the immediate area that are showing their age. Were you able to choose the restaurant breakfast instead of the lounge, or was that with a supplement? Asking only as it doesn't give the 'either/or' scenario on the club letter that you sometimes see.

Cheers,
Matt.

I haven’t stayed at that property but the Banyan Tree at the opposite end of the Pavilion is very good too but it’s usually about double the price.
Mrs Jase loved the shopping at the Pavilion, me not so much

 

[ksthommo]

Property: Hotel Majapahit Surabaya
Status: Accor Plus Platinum
Room booked: Heritage Suite
Room upgraded/type: Legendary Suite
Rate: Member Private Sale 30%
Free internet: Yes
Free Breakfast: Yes, great selection.
Early check in/late out: Early check in requested. Room available on arrival at 11:30
Welcome drink: Yes, two vouchers, beer or mocktails
Welcome gift: Plate of fruit and macaroons.

Lovely Historical Hotel (1910), may need a bit of upkeep but it’s well worth it.
Staff are great. Whatsapp messaging day prior to arrival advising of upgrade.

Suite is enormous and small gate on patio leads straight to the pool.

Took some photos this time around, will be back someday.

 

[Lynda2475]

Property: Peppers Salt Resort & Spa Kingscliff
Status: Accor Plus Gold
Room booked: Hotel Room
Room upgraded/type: Yes, 1 Bedroom Suite
Rate: ACCOR PLUS SEMI FLEXIBLE RATE, ROOM ONLY
Free internet: Yes
Free Breakfast: No
Early check in/late out: Not offered or required
Welcome drink: Yes, two drinks vouchers house wine (no Rose), basic beer or soft drink only
Welcome gift: 3 pro-biotic bars, large bottle of Mount Franklin Still Water and handwritten card.



No issue getting an uber here from OOL, but impossible to get an Uber pick-up from the hotel to go anywhere that wasn't within walking distance, had to take a few cab and usually 15-20 minute wait for one to arrive, so if you don't have a car call ahead.

Easy walk to the beach, but no views from the resort itself, although the resort pool has a fake beach.



Room was modern and very quite, air conditioning controls were very responsive. Loved hard wood floors as no need to worry about trekking sand inside (not a fan of carpet). TV could be swiveled to view from bedroom.



King bed was very comfy, sliding doors could close off the bedroom from lounge/dinning


Didn't like the window into the bathroom from the bedroom (no one needs to see their partner pee), but there was a blind.


Walk in shower - took a whole for hot water to come through, hint don't turn the cold on at all


Park/Carpark view


Kitchen including coffee pod machine went un-used excet for the fridge


Warning the hotel bar was not open at all on Monday due to the public holiday - this meant I couldn't redeem my second drink voucher (although in the end the reception guy agreed to give me a small bottle of coke) and no ability to order room service. Across the road at the Salt restaurant strip on Monday night only the Pub, Thai and Takeaway fish and chip shop opened.

 

[DejaBrew]

Room upgraded/type: Legendary Suite

Geez… talk about setting high expectations for the customer!!!

 

[ksthommo]

Geez… talk about setting high expectations for the customer!!!

Sure was, missed out on the Charlie Chaplin Suite next door. He paid a visit a few years back, 1936.

 

[Fifa]

Property: Pullman Sydney Airport
Status: Accor Plus Gold
Room booked: Deluxe room, 1 king size bed
Room upgraded/type: Same as booked. We arrived at 10am after an overnight flight and were asked if we were happy with a room on the first floor which suited us just fine
Rate: RHR ($185.40/night)
Free internet: Yes
Free Breakfast: No
Early check in/late out: 10am check-in, late check-out N/A
Welcome drink: Yes, two drinks
Welcome gift: 2 bottles of water but not sure if everyone get this

I really like this hotel and dinner is always enjoyable especially with 50% off

There are now bus stops close to the Pullman & Ibis which is handy for airport transfers.

 

[CaptainCurtis]

Property: Movenpick on Spencer
Status: Accor Plus Gold
Room Booked: Superior King
Room Upgraded/Type: Superior King Suite
Rate: Accor Plus Stay Longer, B&B
Free Internet: Yes.
Early Check In/Late Check Out:
Welcome Drink: 1 drink voucher
Welcome Gift: Rocky road chocolates + 2 bottles of water (not replenished)

I received a call from concierge a few days before my scheduled arrival asking what time I would be arriving and whether I needed parking. The agent asked if there was anything else I would need for my stay, and I said an upgrade would be nice, with a laugh at the end to make sure he knew it was only a light-hearted request. I arrived a few days later to a lovely surprise, an upgrade to the absolutely massive suite. While I agree with others that it isn't a true suite with separate bedroom and living areas, the size of the place is sheer madness (in a good way, I think).

Breakfast, the bar, restaurant, happy hour etc have all been covered to death, so won't go into any more detail.

 

[DejaBrew]

I received a call from concierge a few days before my scheduled arrival asking what time I would be arriving and whether I needed parking. The agent asked if there was anything else I would need for my stay, and I said an upgrade would be nice, with a laugh at the end to make sure he knew it was only a a light-hearted request. I arrived a few days later to a lovely surprise, an upgrade to the absolutely massive suite.

Now that’s how you do good customer service

 

[sudoer]

Property: Mondrian Singapore Duxton
Status: Accor Plus Platinum
Room booked: Duxton King with 1 Double Bed
Room upgraded/type: N/A
Rate: Opening Special Offer Bed & Breakfast
Free internet: Yes - capped at 50mbps both ways
Free Breakfast: Yes
Early checkin/late checkout: Not needed
Welcome drink: No, read on
Welcome gift: Two local craft beers and selection of nuts, olives and sweets

Stayed overnight at this brand new property, posted some generic pics in this thread.

Given it's still pre-opening and most floors are still being fitted out, only the one category was available to book - so no upgrade. Construction noise was minor at around 3pm when I arrived and had finished by 4pm.



A "guest relations executive" escorted me to the room and promised a welcome coughtail would arrive at 6pm in lieu of an exec lounge, but that did not eventuate (was taking work calls for a couple of hours but left the DND light off)

Breakfast in the restaurant was great with an a la carte menu plus a few buffet stations. Coffee was barista and fresh juice was also offered.



Overall a lovely property, interested to see where they price themselves compared to the other 5 star options.

 

[dairyfloss]

Property: Mondrian Singapore Duxton
Status: Accor Plus Platinum
Room booked: Duxton King with 1 Double Bed
Room upgraded/type: N/A
Rate: Opening Special Offer Bed & Breakfast
Free internet: Yes - capped at 50mbps both ways
Free Breakfast: Yes
Early checkin/late checkout: Not needed
Welcome drink: No, read on
Welcome gift: Two local craft beers and selection of nuts, olives and sweets

Stayed overnight at this brand new property, posted some generic pics in this thread.

Given it's still pre-opening and most floors are still being fitted out, only the one category was available to book - so no upgrade. Construction noise was minor at around 3pm when I arrived and had finished by 4pm.

View attachment 333708 View attachment 333702 View attachment 333707 View attachment 333705 View attachment 333703 View attachment 333706 View attachment 333704

A "guest relations executive" escorted me to the room and promised a welcome coughtail would arrive at 6pm in lieu of an exec lounge, but that did not eventuate (was taking work calls for a couple of hours but left the DND light off)

Breakfast in the restaurant was great with an a la carte menu plus a few buffet stations. Coffee was barista and fresh juice was also offered.

View attachment 333709 View attachment 333710 View attachment 333711

Overall a lovely property, interested to see where they price themselves compared to the other 5 star options.

More importantly… what were the local craft beers? Hopefully not Tiger! Brewerkz? Red Dot? Archipelago?

 

[sudoer]

More importantly… what were the local craft beers? Hopefully not Tiger! Brewerkz? Red Dot? Archipelago?

Trouble Brewing. Similar level to Brewerkz and Archipelago, but nothing on Alive and Pink Blossoms!