Property:
Novotel Murray St, Perth
Status: Accor Plus Gold
Room booked: 1 * Standard Room with King Size Bed + 1 * Standard Room with 2 Double Beds
Room upgraded/type: None, but given adjoining rooms on 15th floor
Rate: ACCOR PLUS MORE ESCAPES, BED AND BREAKFAST $179 per room per night (a luxury escapes deal being matched for Plus members)
Free internet: Yes, a bit slow but useable
Free Breakfast: Included in the room rate, standard full buffet with barista coffee included.
Early check in/late out: Room available on arrival about 4pm, late checkout to 1pm offered but not needed.
Welcome drink: Yes, FOUR drinks vouchers for us - one free drink for each of us due to being gold.
+ 4 more vouchers good for 1 drink per person per each night stayed as part of the more escapes deal.
But both types of vouchers were limited to use on a basic menu which offered only chardonnay, Merlot, Sparkling, 2 on tap beers, soft drinks, juice (orange, pineapple or apple) and tea or barista coffee.
So each person scored 5 free drinks.
Welcome gift: Yes, both rooms received: a box of 3 macarons (underwhelming), 2 * 300ml bottles of water (replaced daily) and a bottle of Merlot (from NSW, not even WA), which of course is the one type of Red I loathe so Dad and Sister took it home.
Being a late afternoon arrival we were able to check in straight away, it was a little slow as they did not have the drinks voucher's (all 8 of them ready to go), so she was hand writing out the entitlement.
Rooms were compact but comfortable, walk in shower with rainfall head, plenty of shelf space in bathroom for toiletries and block-out curtains that left no gaps, plenty of powerpoints including usb sockets on each one. Generous hanging space with real coat hangers not hose annoying ones you cant take off the rail.
Not much of a view but very central location easy walking distance to everywhere we needed to be.
Breakfast was standard buffet with toast (including gluten free), pastries, muffins, cereal, fruit, yoghurt, bacon, sausages, scrambled eggs (or poached, fried or omelet cooked to order), hash browns, grilled tomatoes, baked beans, mushrooms, pancakes, juice, plus fried rice and congee. 1* Barista coffee per person included. No complaints except coffee was fine 2 morning and undrinkable the other two (must have been different barista).
The onsite restaurant menu looked nice but I was travelling with fussy easters so didnt get to try it as most of the meals designed as share plates.
We didn't hear any noise in the room, but got back from a visit to the Pinnacles about 9:30pm on Saturday to find "The Magnet" nightclub throbbing and cops stationed out front of the hotel. Couldn't hear anything once in our rooms but next morning there was a nice puddle of blood outside so must have been a fight at some point.
Unusually there was no ability to view the invoice on the tv or do express checkout. I'm used to Novotel's placing invoice under your door on morning on checkout so you can just leave if no disputes.
So I went down to lobby about 20 minutes before I had booked my uber pick-up to find a huge queue at least 10 in front of me and no priority line, moving very slowly (it was last day of the school holidays). Got to the front just as my ride arrived, handed in the key cards was told all was good but didn't have time to wait for a printed invoice, they promised to email it.
Next morning no invoice had arrived, so I call up and request it. They only send it for one room not both. But i noticed that room has been charged for some drinks. So i call back to dispute the charge, turns out some of the "more escapes" drinks which you had to sign for so you only got one per day had been charged in error. They reversed the error and sent new invoices plus got an apology call from the manager.
Comfortable, convenient and well priced but reception is disorganized.
