How does Marriott treat you as an elite?

[thatsthatmattressman]

Interested in knowing others recent (past 6+ months) experience with Suite Upgrades at Sheraton on the Park Sydney. I am there 10-15 nights a year (1 night stays) and have not received 1 upgrade even to a basic suite (i guess 'Excecutive Suite' in a long time. I am Titanium Elite and in the pre-merger days would get suites about 40-50% of the time. I am just getting bumped to a Grande Executive Park View Room now. I am checking and on checkin and again at 9pm the night of arrival there are still suites for sale. Anyone else notice a dropoff at this property? I have not had similar issues with Four Points Central Park Sydney nor Marriott Circular Quay. I have given up on the Westin as it has been 12months since they have upgraded to a suite even when not busy and I assume this is because they have a foot out the door as they are leaving the chain.

 

[Irishbazz]

Marriott HQ is exercising no quality control and not enforcing standards at all, so properties are now taking the piss with elite benefits. Increasingly one will have to be assertive in order to get anywhere.

I gave up on Marriott, always having to ask for an upgrade on check in got boring.

 

[Isochronous]

I gave up on Marriott, always having to ask for an upgrade on check in got boring.

What programme are you using now?

 

[Irishbazz]

What programme are you using now?

Have started to chase the random bargain and maximising point gain through booking.com using the ANZ portal of late. Currently heading to the Pan Pacific suites in Singapore with a tidy 6k in KF after all is said and done.

 

[Radio8tiv]

Have started to chase the random bargain and maximising point gain through booking.com using the ANZ portal of late. Currently heading to the Pan Pacific suites in Singapore with a tidy 6k in KF after all is said and done.

I haven't done the sums, but if your after KF points you can book with booking.com through KF spree also.

 

[Kimster]

Pretty disappointing with this merger. Always had upgrades and breakfast with SPG. Only SPG gold thereby now Mariott Gold. Recently stayed redemption 5 nights at Westin Osaka (no room upgrades and no breakfast) and then at Marriott Tang Plaza (nothing again).

On the other hand - similar 5 nights with Hilton Tokyo (upgraded and breakfast offered) and also at HIlton Tokyo Bay for 3 nights (also upgraded with Breakfast). Hilton Gold status

 

[drron]

Even as a platinum I am fairly sure I got a downgrade at the Marriott Tang Plaza.Though still got lounge access.
I will use Marriott this year but am trying a few more brands.Unless recognition improves the other brands will see even more of me

 

[Isochronous]

How Bonvoy managed to win the Freddie Award I will never understand!

 

[McLarin]

Status: Gold
Property: Marriott Manila
Date: 9 May 2019
Rate: Senior Rate 23,260PHP
Booked: 2 Guest Rooms
Upgraded: Yes, 2 Premium Rooms with balcony.
Received: 500 bonus points.

 

[McLarin]

Status: Gold
Property: W Singapore
Date: 10 May 2019
Rate: Best rate Guarantee 299 SGD
Booked: Wonderful Twin
Upgraded: Yes, Fabulous Twin
Received: Bottomless drinks for member plus 1 at Skirt Bar 1700-1900 daily. Waived extra person fee. 15% discount on dining (in line with current offer)

 

[Irishbazz]

I haven't done the sums, but if your after KF points you can book with booking.com through KF spree also.

Have had a couple of issues with points not posting from KF spree, even though 18 months later over 1200 points still listed as pending online and complaints falling on deaf ears at KF.

 

[Strikes]

Dates: 26-27 April 2049
Property: Westdrift Manhattan Beach (Los Angeles)
Booked: Entry level King Room (Can't remember the name)
Rate: Approx $177 USD plus tax
Received: Entry level King Room and no extras
Marriott Status: Gold

Hotel fine, terrible service received. Ended up using check-in via app which probably meant I didn't receive an upgraded room, but it avoided the need to deal with the front desk again, plus it enabled us to check in early.

 

[dairyfloss]

Status: Platinum Elite
Property: Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
Date: 19 May 2019 (4 nights)
Rate: Corp Rate
Booked: Deluxe King
Received: Junior Suite
Extras: Executive Lounge, chocolates, fruit platter, bottle of wine
-------------------------------------

Status: Platinum Elite
Property: Sheraton Grand Bangalore Brigade Gateway
Date: 23 May 2019 (1 night)
Rate: Corp Rate
Booked: Deluxe King
Received: Executive King Suite - the biggest hotel suite I've ever stayed in! Full lounge and dining room for 10. Sit up bar and kitchenette, 2 bathrooms. Totally wasted on me as a solo business traveler for a night, but a bit of fun nonetheless!
Extras: Executive Lounge, chocolates, fruit platter.

Cheers,
Matt.

 

[wannabeinvestmentbanker]

I'm surprised to see so many negative Marriott experiences. I am very new to Marriott and only came in post merger.

I got a junior suite at Westin Paris, the Presidential Suite at Marriott Brisbane and get at least a deluxe room for my weekly Westin Melbourne stays and only Platinum but will be Ambassador.

The points promos have also been helpful racking up 340,000 in 7 months.

Are things really that bad post merger?

 

[drron]

LTP
Royal Orchid Sheraton,Bangkok.
Booked entry level king room.
Received-Studio suite.


Sheraton Grande Sukhumvit.
Booked entry level king room
Received-Grande room.
Suite uogrades now rare here unless SNAs used.Was very popular with SPG elites.The addition of Marriott elites means can be 100+ plats or above here some nights.

Pier One,Autograph Collection,Sydney.
Booked entry level king room.
Received entry level king room.
Plus points and breakfast + 2 drink vouchers.

 

[Isochronous]

Status: Platinum
Property: Renaissance Shihlin Taipei
Date: August 2019
Booked: Deluxe King
Upgraded: Club Premier King Mountain View

Status: Platinum
Property: Sheraton Grand Taipei
Date: August 2019
Booked: Superior King
Upgraded: Executive Deluxe King

 

[redwoodw]

Status: Titanium
Property: Sheraton Grand Mirage Gold Coast Resort
Date: August 2019
Booked: Spa Studio, SNA Applied
Upgraded: Presidential Suite
Notes: Hotel went above and beyond for us, 6pm late checkout offered.

Status: Titanium
Property: W Brisbane
Date: August 2019
Booked: Wonderful Room
Upgraded: Fantastic Suite (Low Level)

 

[drross]

Status: Titanium
Property: Sheraton Grand Mirage Gold Coast Resort
Date: August 2019
Booked: Spa Studio, SNA Applied
Upgraded: Presidential Suite
Notes: Hotel went above and beyond for us, offered 6pm late checkout.

Status: Titanium
Property: W Brisbane
Date: August 2019
Booked: Wonderful Room
Upgraded: Fantastic Suite (Low Level)

When I grow up I want to be a Titanium member

 

[wannabeinvestmentbanker]

I'll add some QLD titanium love too

Property: Marriott Brisbane
Booked: base
Received: Presidential suite

Sadly I didn't get to enjoy it much but what I really appreciated were the amenities I could choose including which bottle of wine and chocolates

Property: Westin Brisbane
Booked: base on points
Received: junior suite

Positive points here include the breakfast, lounge food and gym/pool facilities.

I'm into the 90s for number of nights spending 3 or 4 nights a week at domestic Westins so will have some Ambassador stays in Asia upcoming which I look forward to.

 

[LadyC]

Here is some Bali data points

Status: Platinum
Property: W Seminyak
Booked: Garden View King
Received: Ocean View King

They provided a small chocolate gift also. Breakfast was already included so the amenities on offer was either the points or a cap, so I took the points.

Status: Platinum
Property: Ritz Carlton Nusa Dua
Booked: Sawangan Suite (base)
Received: The Ritz Carlton Suite (double upgrade)

The booking at the Ritz Carlton was made through a Virtuoso agent so I don't know if that helped with the double upgrade.