How many more times must international pax, due to an emergency, be stranded on the ground in AUS?

[justinbrett]

Although are you certain there is no plan?
ASP is certified for 777,747 and 380 planes to land. I would have thought that to be certified for those planes to divert and land at ASP there would be some sort of plan.

The problem is Australian airlines don't have a tarmac delay plan for Australian airports. Both QF and JQ have a plan on their websites but it specifically says it applies to US airports.

Also in the US if a foreign carrier diverts to a US airport when the original flight plan did not include a US stop it is not covered by the Tarmac delay regulation.

You answered para 1 with para 2. The plan is held by the airlines - facilitated by the airports. The problem is there is no policy, let alone a plan, to get pax off aircraft within Australia.

Para 2 is precisely my point.

 

[jb747]

Plans for handling an emergency are quite different from a random landing. In one case the government pretty much allows open slather, whilst in the other, normal rules apply. Holding people on board aircraft is ops normal for pretty well every government in the world, and 'tarmac delay' rules have no application when the issue is the public servants.

 

[mel-world]

I know JQ and QF are different entities but they are both part of the same 'family'. QF has multiple flights a day to and from ASP. Unless QF has outsourced every position in ASP, where was the QF representative while the delay was occurring?

As I said before, incidents happen. Your reputation relies on service recovery after an incident.

 

[jneil29]

The article does make mention that,

Some more information overnight...it seems the person with the medical emergency begun to have seizures shortly after take off however it was decided by JQ to continue rather than return to BKK.

The other issue is why does a new Dreamliner go tech shortly after landing in ASP and then JQ/QF take 8hrs+ to sort a solution when many aircraft (both JQ and QF) could be dispatched to rescue the passengers?

The final slap in the face is JQ advising compensation will be handled on a case-by-case basis!

I’d hardly call VH-VKB “a new Dreamliner” considering it’s a 2012 build delivered 2013

That’s the problem with the Jetstar Dreamliners they are some of the oldest production Dreamliners flying and are starting to have the problems you get when anything new happens just as the “warranty” expires lol

 

[justinbrett]

I know JQ and QF are different entities but they are both part of the same 'family'. QF has multiple flights a day to and from ASP. Unless QF has outsourced every position in ASP, where was the QF representative while the delay was occurring?

As I said before, incidents happen. Your reputation relies on service recovery after an incident.

QF wouldn't have handled QF or JQ metal any differently - in fact they didn't - a QF 787 was on the ground at NTL for 7 hours just a few weeks ago.

Well, they did show up with cold Maccas.

NTL didn't even have stairs big enough for the 787, they had to borrow from the RAAF (which took hours because it was the middle of the night on a weekend).

 

[ANstar]

Sure, but it's up to the airline - that's the minimum standard.

The Qantas policy for the US is everybody off within 4 hours.

https://www.qantas.com/us/en/support/customer-service-plan/tarmac-delay-contingency-plan.html

The point is to have a plan, it's a starting point. Even knowing you could get off if you wanted to would help anxiety, even if that came at a price.

Not a great example as it is law in the US - not upto QF or the airline... they need to comply hence why its only a US only policy for QF.

 

[Mr Bill]

Is it true that Jetstar only exists to make Qantas look good?
Seriously........ flight disruptions happen for all manner of reasons. Some within and some outside the airlines control. It is crucial that whatever the reason, airlines MUST provide accurate, timely and continuous information no matter what has caused the delay. From recent incidents, JQ has failed MISERABLY. If not already, take note AJ!!