How much poor 'Covid' service will you tolerate?

[p--and--t]

For another 'one-off' experience. My wife ordered some hair conditioner and shampoo from Victoria. The package was posted on May 5th with an expected delivery date via Australia Post of between 15 - 22 May. It arrived here today - 18/5. So the delivery times were spot on.

As an aside, these little delivery 'trikes' have just started to make an appearance here - they look funky and the postie reckons that they are fun to drive.

View attachment 218300

Pity they can't deliver a parcel from 15 mins away in VIC that was posted 27th April in VIC (promised express within 3-5days)

 

[mrsterryn]

Aust post isn't the worse . I have a parcel that has not yet left San Francisco which was posted April 11th
I have two boxes posted 9th of May
One has landed in Sydney on Saturday and was delivered to me today , Monday. I think that that is great service .
I have a parcel going to USA that has been sitting waiting a flight ,(?) Since 5th May

 

[muppet]

Aust post isn't the worse . I have a parcel that has not yet left San Francisco which was posted April 11th
I have two boxes posted 9th of May
One has landed in Sydney on Saturday and was delivered to me today , Monday. I think that that is great service .
I have a parcel going to USA that has been sitting waiting a flight ,(?) Since 5th May

Based on the reports, i think AusPost is really hit and miss.

I was initially finding Express working as usual, but now it has clogged up too.

 

[glasszon]

Poor service I received I got so far from covid 19:

Luxury Escapes: Refused to refund my accommodation even though the hotel cancelled on me because the hotel has closed down, that even went against their own refund policy.

SQ: Still waiting for points + tax refund for a J redemption to MLE and it has been over a month now.

Hilton: Still waiting for a prepaid booking refund for Hilton Darwin even though it has been cancelled for over a month.

 

[Julesmac]

I posted a parcel from Langwarrin last Wednesday going to Elwood. Lady at the PO said it might take a bit longer to arrive as they are under the pump. Arrived Monday to my granddaughter's delight. Nothing wrong with that service. Actually I've found Aus Post pretty efficient

 

[Daver6]

Just issued my third chargeback (two for gettransfer.com and one for Skiddoo). Next chargebacks for qantas for $6500 which they promised to refund back in early April. It’s been 45 days and I think that’s fair...

I think QF have been very clearly stating it can take up to 12 weeks at the moment. I'm not defending QF here as I think this is ridiculous and a refund shouldn't take more than a day to process, but you're not yet outside that window.

 

[TomVexille]

How's this tale of two parcels. Auspost from two suburbs away, shipped 4/5. delivered 10/5. 6 days, bonus points for Sunday delivery. Parcel 2, UPS from Midwestern USA. Shipped 14/5, delivered 18/5, 4 days.

 

[WeeWillyWonka]

what the the difference in postage price between domestic vs international?

 

[TomVexille]

Both Amazon Prime items so free shipping

 

[jakeseven7]

Based on the reports, i think AusPost is really hit and miss.

I was initially finding Express working as usual, but now it has clogged up too.

Have had no issues with Express over last few weeks thankfully, next day on everything.

 

[Buzzard]

I do have to laugh when people say Post only had to deliver it from 10 or 15 minutes away or just a couple of kilometers away. That's not how it works, it's not a courier service.
An Australia Post driver goes to a few Post Offices, picks up bags of mail, bags that could contain 20 or 30 items each. These bags go to a sorting centre for processing. The driver doesn't go through what could be a hundred packages to see if there is one for up the road.

 

[p--and--t]

I do have to laugh when people say Post only had to deliver it from 10 or 15 minutes away or just a couple of kilometers away. That's not how it works, it's not a courier service.
An Australia Post driver goes to a few Post Offices, picks up bags of mail, bags that could contain 20 or 30 items each. These bags go to a sorting centre for processing. The driver doesn't go through what could be a hundred packages to see if there is one for up the road.

Not so naive that I don't totally understand the postal process.

But don't understand why 3weeks 5days later still not delivered from 15 minutes away.

 

[TomVexille]

I do have to laugh when people say Post only had to deliver it from 10 or 15 minutes away or just a couple of kilometers away. That's not how it works, it's not a courier service.
An Australia Post driver goes to a few Post Offices, picks up bags of mail, bags that could contain 20 or 30 items each. These bags go to a sorting centre for processing. The driver doesn't go through what could be a hundred packages to see if there is one for up the road.

Oh I totally understand. But it took 6 days to get to the delivery centre. Meanwhile the other parcel which was delivered by a parcel service, not a direct courier, and went through 7 sorting/processing facilities and traveled over 16,000km in 2 fewer days.

From an external viewpoint Auspost could make significant efficiency gains in their parcel business seeing that parcels volumes are increasing while letters drop off.

 

[drron]

As a highly qualified mail sorter-I did go to mail sorting school as a Uni student - I can understand why some articles take a while to arrive.
Here in Tassie if you post a letter to someone also in Devonport that letter first goes to Hobart and then sorted into the particular post office in Devonport for that address.So nothing is 10-15 minutes away.

 

[mrsterryn]

Ok queried with Australia Post if they could see if my parcel from May 5th (clearing customs outbound ) was actually still there. They have advised me via twitter (didn't think they were actually answering ) that it should be delivered in USA by June 2nd . However on my third message they did qualify with if it arrives by and then later
then the fault is with the local postage organisation.
So a month from when I took it to my Sydney post office which was May 4th ( Twitter advised the count doesn't start till it arrives at the airport )
I suspect that their delivery date guarantee is out the window and worthless as the this point in time
Having said all that I have found their intra Australia deliveries to be not too bad

 

[Townsend]

We were on a Finnair flight from Oslo to Singapore then on to Australia. Couldn’t board because Norway closed borders and Finnair stopped flying to Singapore. Quoted 20 weeks for refund.

Not acceptable considering we had to buy new tickets to get home.

 

[MikeG]

I think QF have been very clearly stating it can take up to 12 weeks at the moment. I'm not defending QF here as I think this is ridiculous and a refund shouldn't take more than a day to process, but you're not yet outside that window.

Not sure where you got the 12 week figure from. Qantas told me it would take upt to 45 days - and that was about 60 days ago.

 

[Daver6]

Not sure where you got the 12 week figure from. Qantas told me it would take upt to 45 days - and that was about 60 days ago.

My booking was through Amex travel. That's the time frame they told me QF is stating.

 

[Melburnian1]

..TPG - closed its phone lines and regular email addresses. Online chat only available via their site. often when i log a chat it just replies "everyone is busy" and reloads the page for me to resubmit at a later stage. Billing issue bouncing around for three weeks now...Am i being unreasonable? Alby

I found about a month ago that dealing with TPG online chat was annoying, as I had to wait 45 minutes to have a staff member reply, and then she was slow. However she solved the problem even though she was working from home in Metro Manila.

You are not however relaying the latest info about TPG, as from a recent call in the past few days, its staff in Manila are back to answering the phones. My latest query was handled far more speedily and solved within about five minutes.

May I suggest that if your ring TPG you may receive better service than was the case for the chat line?

jb747, I won't be transferring from TPG to Telstra as overall TPG's service is superior and it's cheaper per month for similar downloading speeds. It advertises that independent monitoring has found TPG does very well with speeds (although COVID-19 is unusual in how it's altered patterns of usage, as in more of us at home, and probably different - longer? - peak periods, not just 1900 hours to 2300 on weeknights).

 

[muppet]

.....
You are not however relaying the latest info about TPG, as from a recent call in the past few days, its staff in Manila are back to answering the phones. ....

To be fair to @albatross710, you are quoting a post that is 20 days old ... things do change.