How to impress a flight attendant

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Just a big minefield this single upgrading business... I'd honestly prefer 'one in, all in' and surprised to some extent that QF wouldn't always follow that idea.

Mine was a points upgrade from J (D actually) pre-ordered at 90 days (as per rules then). PartnerJohnM was on separate booking Y- fare to and from the US, so there was never any possibility of us expecting a 'one in, all in' upgrade. I did my best by putting her in 80A.

The year before, SYD-LHR, I was also on my DONEx and PartnerJohnM was on a Y- just to LHR and return. That time, my points request for an upgrade to F did not come through :evil: (only time ever). I was in Emerald City (12K) and PartnerJohnM in 80K. We swapped seats for a few hours during the night. Staff were OK with that but I didn't try it between 1A and 80A on last year's SYD-LAX leg :rolleyes:.
 
Saw a very unimpressed FA on a trans-Tasman recently in J. Woman across from me chatted loudly through the safety demo. FA pulled her up and told her in no uncertain terms that this would take only a few minutes and that it was rude to interupt. The woman argued and muttered about rude staff,

As the flight progressed, the service she got was comedy gold.....
 
Saw a very unimpressed FA on a trans-Tasman recently in J. Woman across from me chatted loudly through the safety demo. FA pulled her up and told her in no uncertain terms that this would take only a few minutes and that it was rude to interupt. The woman argued and muttered about rude staff,

As the flight progressed, the service she got was comedy gold.....

Don't you love it how it's always rude people who accuse others of being rude. Similarly, if you're nice to people they're nice back.

It's one thing to have your nose in a magazine or paper & not watch the safety demo but to talk through it is plain rude is not only distracting for the F/A doing the demo but also to other passengers trying to listen to it particularly if you're doing it manually (ie no recorded message).
 
The flip side was that the FA in question was particularly impressed the following week on my return when I remembered her and discussed the 'rude woman' from the previous flight.

In my experience, building a little bit of a common bond works wonders when you come across the same crew frequently as I do.
 
Saw a very unimpressed FA on a trans-Tasman recently in J. Woman across from me chatted loudly through the safety demo. FA pulled her up and told her in no uncertain terms that this would take only a few minutes and that it was rude to interupt. The woman argued and muttered about rude staff,

As the flight progressed, the service she got was comedy gold.....

I am a mirror to your attitude !! its simple !!
 
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Am lucky enough to travel ¨up the front¨, where most pax dont watch the safety thing as we have seen it a milion times before. I cant help but put down my book/whatever each time and watch - just to be polite. It must be bad enough as a flight staff job to have to do the presentation to bored people, but if NOONE is watching must be absolute cough. So I feign interest. Andoften a mutual chuckle results. All good :)
 
Absolutely agree Juddles. I do the same and hand the laminated card up so the FA doesn't have to dig around for it. Bit of eye contact, a smile and you are registered as a human being not a commodity pax.
 
I will go out of my way (IE: Get out of my seat and walk to the galley) and talk to the service manager/cabin service manager and ensure that I congratulate either him or her on the crew and point out specific staff that are outstanding.

I will also chat to those crew who go above and beyond the service I expect when paying a J class fare. I expect good service, because of the fare paid, but as always some crew go above and beyond.

A recent flight from AKL-LAX, I had a very lovely "older" crew member who served me lots of lovely wine and recommended quite a few different ones to go with the meals. About 90 mins before landing into LAX, I congratulated him in the Galley and then spoke to the CSM and shared my thoughts. He assured me he would pass them on.

About 5 weeks later I was flying AKL-MEL and I had the same "older" gentlemen serving me, being the youngest person in J class, usually gets more attention/looks... He recongised me, but of course, couldn't remember where from, and after a few mins he established that I was the person that left feedback with the CSM on a trip prior.

From that point on, my wine glass was pretty much overflowing the whole trip, and on the very short AKL-MEL flight (due to favorable winds) I consumed at least 8 glasses of wine and received extra friendly service, while most of the rest of the cabin, was full of grumpy older men in suits, who would hardly look up from their book/blackberry/netbook/laptop while being served.... and receive the appropriate service....
 
I think the A380 allows pax to meet in the bar area if OK'd by the CSM. That's probably a better option as it will be able to be handled with more discretion.


They usually suggest the upstairs lounge - my parents had dinner there when one was in F, one in J (F was full!).
 
Well that's just GREAT! Thank you. Now not only will the FA's be spoilt for my plain simple manners and undemanding nature on board, but by the time they get to me they will be waddling, lucky to squeeze down the isle due to those chocolate calories. I have even heard that Alan Joyce has mentioned putting up on-board signage "Please do not feed the staff".
 
Any FA who's spent time in F or J likely won't be impressed by me and my fancy green Kenneth Cole carry-on bag with the misspellings (they forgot to put "Kenneth" on there and spelled "Cole" with an extra "s"... gotta watch these discount sales, and worst of all, other bogans on the flight tend to have the very same bag with the very same misspellings ;-)

That said, I've made an impression on a few of them.

Here are some types of things that I do:
1. I show them that I like their airline (ie, that there's probably a reason beyond cost or miles/points that I'm on it)
2. I talk with them and make them laugh, to make their day better.
3. I verify their name with them on the way out the door and thank them for their good service, then follow up with a note to customer service.

How does one show an FA that you "like their airline"? One stupid-simple thing that has gotten a reaction probably 8-10 times on two different airlines: wear a t-shirt related to a special event in which that airline was involved. If flying on Virgin Australia, odds are better than 50/50 that I will be wearing my "V1P very first passenger" t-shirt from the inaugural VA 1 flight in 2009, for at least a couple hours of the flight. If flying on Hawaiian anywhere near the December holidays, I'll be found in that year's HA Christmas t-shirt -- usually worn by staff performing Christmas Carols, but also available to the public on a web site, if you know where to look.

You'd be simply astonished how much luggage can be checked in for no extra fees when the check-in staff are enjoying talking with you about your shirt (my record: 7 pieces -- S E V E N, when my Gold status would usually only get me 3), and at how staff will stress over satisfying food allergies to the point of absconding with foods from other (read: higher) classes of service to bring to you for your hopeful approval.

How do you make a flight attendant laugh? One of my lame things to do is that I often travel with a travel mascot in the form of an old toy. This old toy is like my version of the garden gnome, complete with facebook page showing it in unlikely locations around the globe. The toy also has a bit of a personality, because it can make (quiet) noise, and because if I'm not looking, it can tend to get into trouble (I once found it looking out from the inside of a glass doored beer cooler). It's been juggled by gate agents, bowled down the centre aisle of a 737, etc. So I sometimes play the nutty middle aged woman with her own unique version of a non-living pocket dog to dote on, as a creative exercise to see if I can come up with a new story for the toy's facebook page. I'm sure the FA I explained this to, one day when I was sitting in Row 1, thought I was borderline insane. However, the mere fact that I was willing to have some fun somewhat at my own expense got him into that frame of mind, too. As we touched down and began to taxi off the runway, he came on to the PA with, "Ladies and gentlemen and (name of my toy), welcome to Brisbane International Airport." My jaw hit the floor and I started to laugh, now impatient to get into the terminal so that I could post this to the toy's facebook page. His fellow FA's (also knowing the name of my toy, so they knew what he had referred to) laughed as well.

That was about a year ago. I flew the same route a couple weeks ago, this time back in whY, and thought one of the FA's might have looked familiar -- as the guy who made the PA announcement. Toward the end of the flight, he came up to me and asked, "Excuse me Ms. Heleno, have you travelled with us before?". I looked at him, smiled a guilty smile and noted, "YOU welcomed (toy name) to Brisbane, didn't you?". He exclaimed, "I THOUGHT that was you! I kind of thought I recognized you before, but I wasn't sure with your hat on, and then when I heard you speak, I knew, THAT'S HER! I knew I had to ask you before you left the plane". And we both laughed again, and he asked where it was this time (whirlwind trip, didn't bring it), etc.
 
Just been having a really good time with the FA on the top deck on QF 51 to Singapore ImageUploadedByAustFreqFly1332998234.935915.jpg

Looks like a few issues with the plane. So we could be here for a few hours. 5?


Much later: we'll it's getting close to 7.5 hours delay. Not too bad being in the lounge , poor folk in whY will have a struggle
Anyway QF have been treating us well all things considered, I would rather have the problem dealt with on the ground rather than at 30,000 feet.
Not long now new airplane sent from Sydney !
 
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That said, I've made an impression on a few of them.

Here are some types of things that I do:
1. I show them that I like their airline (ie, that there's probably a reason beyond cost or miles/points that I'm on it)
2. I talk with them and make them laugh, to make their day better.
3. I verify their name with them on the way out the door and thank them for their good service, then follow up with a note to customer service.

.


Wouldn't it be better that the flight attendant make an impression on the passenger? Not suggesting she/he go above and beyond but in providing exceptional customer service, whether it be in economy or further upfront.
 
Any FA who's spent time in F or J likely won't be impressed by me and my fancy green Kenneth Cole carry-on bag with the misspellings (they forgot to put "Kenneth" on there and spelled "Cole" with an extra "s"... gotta watch these discount sales, and worst of all, other bogans on the flight tend to have the very same bag with the very same misspellings ;-)

That said, I've made an impression on a few of them.

[etc., etc., etc.]

heleno - you need to get out more. Strike that, reverse it.
 
I would have to say. The FA's on QF 51 upstairs last night. ( after 7 hours of flight delay) were amazing. Qantas should be thrilled to know they have such brilliant and dedicated persons on board, moreover they had a less than 12 hour turn around on the ground in SIN before heading back to do it all again. Yeah sure they are paid and yes it's what hey are trained to do. But they are only human as well. 5 Gold stars guys
 
I would have to say. The FA's on QF 51 upstairs last night. ( after 7 hours of flight delay) were amazing. Qantas should be thrilled to know they have such brilliant and dedicated persons on board, moreover they had a less than 12 hour turn around on the ground in SIN before heading back to do it all again. Yeah sure they are paid and yes it's what hey are trained to do. But they are only human as well. 5 Gold stars guys

Submit feedback via the QF website then! They won't know if you don't tell them ;)
 
I was on NZ108 from SYD-AKL in J last night.

On the way to the airport I made sure to stop past IGA and grab some Black & Gold Cooking Chocolate for the crew. Went down a treat.

:)
 
I must have missed the initial part of this thread.

Are there actually people out there who do not say please and thank you when wanting something? :confused:

I thought that was a prerequisite for being a human being....
 
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