IHG closing accounts

[Rick93]

If you can actually find the IHG Rewards Club Community Forum ...

THEY even have all the codes listed on THEIR OWN website !!!

The 'liaison officer' Carolyn has NOT removed the posts ...

Makes you wonder ...

 

[drron]

If you can actually find the IHG Rewards Club Community Forum ...

THEY even have all the codes listed on THEIR OWN website !!!

The 'liaison officer' Carolyn has NOT removed the posts ...

Makes you wonder ...

Maybe QFF will get some ideas there to rid itself of pesky frequent flyers!:shock:

 

[burmans]

Can't help myself ...
May have 'shot myself in the foot' here ...

Emailed IHG to ask if possible, to change promos.

Below is the response by IHG Rewards Manager:

" We would like to inform you, that once you have registered to a promotion, we will no longer be able to change it. Further, please be informed, that we have targeted members for each offer. In this regard, since you received this offer, this is the offer that you should be registered ".

No, I didn't receive the offer.

I received their response back, after just 12 minutes !!!
Maybe I'll be going 'bye-byes' too ???

Yep, that really makes sense, so if you have "mistakenly" enrolled for a promo they wont even let you remove it!

 

[Kea 02]

So on a different tack, how many have received an IHG "targeted" offer (apart from the Big Win offers it seems everyone got)?

I can't recall getting any targeted offers except the Big Win x 2 and just recently an AMB double point offer. I'm curious how many receive these offers without finding the codes somewhere.

Hi. I have only ever received, the Big Win offer and yes recently the double points offer. I have registered
for other promos too

 

[markis10]

I have often received the bonus offers or noticed them after logging in as an ad, the latest:




Reservations: 1800 284 697
Connect with IHG™ Rewards Club

REGISTER NOW
Stay 10 nights and earn 10000 bonus points
Register now and earn more


Dear Mark,


As one of our most valued InterContinental® Ambassador members, we’d like to offer you an exclusive opportunity to further enrich your travels. All you have to do is stay 10 nights and earn 10000 bonus points at an InterContinental Hotels & Resorts location or any of IHG’s 4700 properties worldwide

 

[Kea 02]

I have often received the bonus offers or noticed them after logging in as an ad, the latest:




Reservations: 1800 284 697
Connect with IHG™ Rewards Club

REGISTER NOW
Stay 10 nights and earn 10000 bonus points
Register now and earn more


Dear Mark,


As one of our most valued InterContinental® Ambassador members, we’d like to offer you an exclusive opportunity to further enrich your travels. All you have to do is stay 10 nights and earn 10000 bonus points at an InterContinental Hotels & Resorts location or any of IHG’s 4700 properties worldwide

That would be nice. I suppose you need to be a RA Ambassador
thou

 

[whatmeworry]

Can't help myself ...
May have 'shot myself in the foot' here ...

Emailed IHG to ask if possible, to change promos.

Below is the response by IHG Rewards Manager:

" We would like to inform you, that once you have registered to a promotion, we will no longer be able to change it. Further, please be informed, that we have targeted members for each offer. In this regard, since you received this offer, this is the offer that you should be registered ".

No, I didn't receive the offer.

I received their response back, after just 12 minutes !!!

Maybe I'll be going 'bye-byes' too ???

That is your first mistake. Do not draw attention to yourself. Their IT systems are horrendous and some people have had warnings and accounts cancellations after querying why certain codes did not post.

So on a different tack, how many have received an IHG "targeted" offer (apart from the Big Win offers it seems everyone got)?

I can't recall getting any targeted offers except the Big Win x 2 and just recently an AMB double point offer. I'm curious how many receive these offers without finding the codes somewhere.

I have got maybe a hand full of codes emailed directly to me. No codes since the big win promo's.

 

[sumthinfornuthin]

While I dont 100% agree (some codes are pretty clear they are for Ambassadors or for Elites) many codes are indeed published all over the place including hotel literature and Priority Club Insider. While I appreciate from looking through the fine print that Priority Club Insider is not in fact associated with IHG it seems to me that many casual observors (ignoring the hard core FT'ers and AFF'ers for a moment) may well have enrolled for promo's thinking they are totally legitimate and have been penalised.

In an internet savvy world published and publically available may mean somewhat more than IHG intended but that doesnt mean they aren't indeed published and publically available, and IHG has done nothing as far as I am aware to ask these websites to remove these codes.

No doubt FT'ers will be talking about a class action, I'm not a fan of legal action in general but this is one case where I do think IHG's behaviour in this regard has been unconscionable.
.

In reality what % of its bookings overall would these be ?
I might be stupid but for those that are using these points IHG get the booking which otherwise might have gone elsewhere based purely on dollars.
Surely the bookings help maintain the top of the occupancy rates for the Hotel and keep people locked in....they have for me

 

[JohnK]

So on a different tack, how many have received an IHG "targeted" offer (apart from the Big Win offers it seems everyone got)?

I get targetted offers regularly. Double points, stay x nights etc.

 

[Kea 02]

Surely the bookings help maintain the top of the occupancy rates for the Hotel and keep people locked in....they have for me

What a true statement, totally agree

 

[Rick93]

Despite my last post ...

My IHG Rewards account remain fully intact ( points still showing etc. )

I'm wondering if it makes any difference, if you have 'pre-paid' bookings ?

I pre-paid for two upcoming bookings, to include in my 2013 / 2014 Tax Return.

Anybody heard any rumours, about IHG cancelling pre-paid bookings and returning the deposit / full tariff ??

 

[woodborer]

Anybody heard any rumours, about IHG cancelling pre-paid bookings and returning the deposit / full tariff ??

I've only heard of points bookings being cancelled - booking paid or to be paid using actual money have remained intact. I am not sure why they would even cancel a cash booking - the hotel would still want the money, even if you won't get any points.

 

[markis10]

An interesting post from FT indicating IHG place no emphasis on a members level or time in the program when it comes to cancelling accounts, and in this case it would appear to their detriment. Grain of salt stuff of course but scary nevertheless.

they closed mine in December with no communication, and took 2.3m points out, after a call, they reopened it, and put the points back in as a separate transaction, and took away my RA. last year they got 400 plus all paid suite nights, c USD70K, this year none to speak of.

 

[woodborer]

An interesting post from FT indicating IHG place no emphasis on a members level or time in the program when it comes to cancelling accounts, and in this case it would appear to their detriment. Grain of salt stuff of course but scary nevertheless.

Given that account was closed last December, it seems to have related to something else rather than the current round of closures. Reading through the details, seems to have related to using multpile BOGO vouchers - wonder where he got them from.

 

[markis10]

Given that account was closed last December, it seems to have related to something else rather than the current round of closures. Reading through the details, seems to have related to using multpile BOGO vouchers - wonder where he got them from.

They have been doing closures en masse since 2010. Obviously there must be a target and strategy where they pick a particular area of what they define as leakage and go after it, China was a target last year as well.

 

[burmans]

An interesting post from FT indicating IHG place no emphasis on a members level or time in the program when it comes to cancelling accounts, and in this case it would appear to their detriment. Grain of salt stuff of course but scary nevertheless.

They did seem to take his status into account a bit, in that they did re-open and credit the points. Not all have been so lucky.

 

[anat0l]

They did seem to take his status into account a bit, in that they did re-open and credit the points. Not all have been so lucky.

You have to love how you get those who flaunt their spending budget to try and spite IHG.

Not defending IHG, but after a while hearing that kind of spite seems just a bit presumptuous.

I guess he'll have to find some way to burn out those 2 million points, if it isn't going to be for Reward Night stays.

 

[JohnK]

I guess he'll have to find some way to burn out those 2 million points, if it isn't going to be for Reward Night stays.

He could take serfty's advice and convert them to airline miles.

 

[Kea 02]

I have a issue with platinum bonus points, not posting on base points. I think i m correct in assuming ,
the bonus points should post on base points? I have decided not to contact ihg, till my ambassador renewal
is closer to expiry date. Not that I think that wouldn't stop them closing my account.
Probably at least 12.000 points not posting

 

[whatmeworry]

Or get 400 point break nights?