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They were wrong and I needed to enlighten them. The rules state:Both are SWP so they would be correct no?
But even if both are SWP, you are still allowed a stopover in gateway city (in this case SYD)?? ...
"Maximum two stopovers permitted in the continent of origin of which a maximum of
one stopover is permitted in each direction in the country of origin."
The guy was trying to tell me that I could not go AKL-xLAX-//-NRT-oSYD-oMEL-AKL.
I queried this and in eventually I was told by his 'supervisor' that the agent was correct and I was indeed limited to one stop over in each direction in the continent of origin.
I asked the difference between "continent" and "country" and was told that Melbourne, Sydney and Auckland are all in the same country/continent - it did not matter.

Told him I was starting in New Zealand but Sydney was actually in a different country called Australia ... ...
... ... :idea: