My stepson was booked to MCY this morning from Melb on a saver fare- which I believe left as planned. Called VA last night after reading the website that flights could be changed (T&C apply... but not posted) Changed flight to Wed morning, for $4 difference in fare- could have held for a supervisor to override, but after 15 mins on hold at the start of the call, I knew how busy they were.
I'd booked the original ticket through zuji, no issues with calling VA direct.
I thought that was great service.
I'd booked the original ticket through zuji, no issues with calling VA direct.
I thought that was great service.