Jetstar OOL- KIX delayed by 9 hours

[JetstarNews]

Welcome aboard Simon. It's great to have a representative from JQ here.

On a personal note... Several years ago, after my mother passed away, you personally intervened and allowed me to change the names on some tickets MEL-OOL which meant my sister was able to use Mum's ticket to get away with her children. It meant a lot to us as a family, esecially during such a traumatic time. Thanks a lot!

Thanks for passing on the positive experience BossReggie. We always aim to please and its great that we were able to help you in this way. I'll pass on the post to our customer service team!!

 

[markis10]

Welcome and thanks for your imput



Don't want to ofend but I thought this was a friendly site, if I were not a member and reading the last line of the above quote I would re-think if I should join (especially airline staff wanting to offer info).

Helen

Helen,

I think you will find that post was a possible airline employee displaying healthy skepticism that there might be a presence here from someone like Simon given his position, I don't believe it was intended to make anyone feel unwelcome.

As this is an Internet forum one should always err on the cautious side when it comes to advice and people saying who they are, admin has resources to validate identity in cases where there is an official presence being made, however one of the hallmarks of this site for me has been it's welcoming nature regardless of who you are.

On that note may I also take this opportunity to welcome Simon to AFF, it's always beneficial to hear both sides of any story, and you do get the odd one or two here .

 

[Heleigh]

Thanks Markis10

Understand the situtation - my problem is that I try to see good in all and forget there are some not so good and unfreindly.

So another thanks to all who look out for the oh so believing.

 

[MrJetset]

Simon, welcome to AFF. I trust you will join Flyertalk as well?

You have already surpassed RedRoo's contribution with your two way dialogue in your short time here, so thank you!

 

[ike]

Just like to let you all know, we arrive at 2338 so we missed the last trains/bus but good thing was Japan customs was fast, as we were the only flight in and the bags were going arounnd by the time we got to the bag collection area. Also JQ were great we were told that ground staff were ready to help with bus transfers and if needed overnight at local hotels. Would of been about 6 to 10 staff to take details etc. As i arraged a friend who picked me up I didnt need the bus service. But it was well done and thumbs up to JQ.

 

[mannej]

Thumbs up to Jetstar?You have to be kidding right

 

[straitman]

Thumbs up to Jetstar?You have to be kidding right

Why not give them credit when credit is due :?:

 

[mannej]

Why not give them credit when credit is due :?:

Exactly. However according to everything I read about Jetstar in the media, it is not possible for them to do anything right

 

[straitman]

Exactly. However according to everything I read about Jetstar in the media, it is not possible for them to do anything right

Well that makes two of us. We are really building up momentum now :!: :shock:

 

[Awesom Andy]

Why not give them credit when credit is due :?:

I find JQ international to be excellent at most times too. They seem to be more likely to be late, and there's no food/entertainment unless they are paid for, but for what I get for the price I'm paying, it is generally of good value when compared to other airlines full service Y fares, especially if the tickets are bought during promotional specials.

3K, on the other hand, exceeded my expectation. They changed their flight schedule, and a few days later, they called me up to tell me about it, then gave me a free change of flight since the new schedule wasn't suitable, and, after being unable to find suitable flights either, offered to a full refund. The credit appeared on my credit card the very next day. Even full service airlines aren't that prompt with refunds.

 

[kpc]

Welcome Simon to AFF. Hope you stay on board for some lively discussion from some of the most savvy frequent flyers around in Oz!

 

[yohy?!]

Welcome to AFF Simon,

I hope some of the exciting new initiatives include increasing the new A320 seat pitch out from 28inches!

I have not considered a JQ Domestic flight since earlier this year after a knee crunching experience SYD-MEL.