Kogan Mobile - Game Changer? [Gone!]

[markis10]

I thought you were Brisbane ATC, didn't know you were one of us in "IT"

Long time ago Sydney ATC!

 

[Cruiser Elite]

Hot off the press - or rather fresh from an email:

Dear ,
Thank you for joining us on the journey to make mobile access in Australia more affordable. We entered the mobile industry in order to increase competition and give consumers more choice and better value. Since starting Kogan Mobile, we are proud to now serve more than 115,000 active customers.
We have fought hard for the Australian consumer – there have been endless negotiations and even the occasional visit to the Supreme Court to protect our customers’ interests and ensure that our customers continue to get the best deals. However, there are forces at play in the Australian telecommunications market that are beyond our control, very powerful and impossible to ignore.
You may be aware that we procure our mobile services for part of the Telstra 3G Network through Telstra’s sole and approved distributor – ispONE. ispONE is the only company in Australia that wholesales Telstra’s Prepaid 3G Services and is essential to the operation of our and any business through that network. Telstra’s Prepaid 3G Network is not integrated with any other wholesale platform, other than ispONE’s.
Since day one, Kogan Mobile has complied with all its obligations to its service providers. We keep our agreements. We have paid every invoice on time or early. Like our customers, we expect our service providers to deliver what they have been paid for.
Kogan Mobile has recently become aware of the following:

• Telstra is in dispute with ispONE, Telstra’s sole distributor of prepaid 3G mobile services and Kogan Mobile’s essential supplier
• Telstra has taken steps to terminate its contract with ispONE. If Telstra terminates its contract with ispONE this is very likely to impact Kogan Mobile’s own customers’ services (through no fault of Kogan Mobile)
• ispONE has commenced proceedings against Telstra in the Federal Court and obtained a short term injunction to restrain Telstra from terminating its contract with ispONE
• The Federal Court ordered Telstra and ispONE to attend mediation. Although not party to the Federal Court proceedings, Kogan Mobile is permitted to (and will) attend the mediation

Kogan Mobile is doing everything it can to protect its customers.
We are monitoring these developments closely, as they may affect the continuity of our prepaid mobile services. We will provide a further update when further information comes to hand.
You may also wish to contact Telstra directly and ask Telstra what it intends to do in respect of its wholesale prepaid mobile business and customers’ mobile telephone services if it achieves its goal of terminating its contractual arrangements with ispONE.

Kindest regards,
The Kogan Mobile Team

 

[Simo]

Hot off the press - or rather fresh from an email:

Dear ,
Thank you for joining us on the journey to make mobile access in Australia more affordable. We entered the mobile industry in order to increase competition and give consumers more choice and better value. Since starting Kogan Mobile, we are proud to now serve more than 115,000 active customers.
We have fought hard for the Australian consumer – there have been endless negotiations and even the occasional visit to the Supreme Court to protect our customers’ interests and ensure that our customers continue to get the best deals. However, there are forces at play in the Australian telecommunications market that are beyond our control, very powerful and impossible to ignore.
You may be aware that we procure our mobile services for part of the Telstra 3G Network through Telstra’s sole and approved distributor – ispONE. ispONE is the only company in Australia that wholesales Telstra’s Prepaid 3G Services and is essential to the operation of our and any business through that network. Telstra’s Prepaid 3G Network is not integrated with any other wholesale platform, other than ispONE’s.
Since day one, Kogan Mobile has complied with all its obligations to its service providers. We keep our agreements. We have paid every invoice on time or early. Like our customers, we expect our service providers to deliver what they have been paid for.
Kogan Mobile has recently become aware of the following:

• Telstra is in dispute with ispONE, Telstra’s sole distributor of prepaid 3G mobile services and Kogan Mobile’s essential supplier
• Telstra has taken steps to terminate its contract with ispONE. If Telstra terminates its contract with ispONE this is very likely to impact Kogan Mobile’s own customers’ services (through no fault of Kogan Mobile)
• ispONE has commenced proceedings against Telstra in the Federal Court and obtained a short term injunction to restrain Telstra from terminating its contract with ispONE
• The Federal Court ordered Telstra and ispONE to attend mediation. Although not party to the Federal Court proceedings, Kogan Mobile is permitted to (and will) attend the mediation

Kogan Mobile is doing everything it can to protect its customers.
We are monitoring these developments closely, as they may affect the continuity of our prepaid mobile services. We will provide a further update when further information comes to hand.
You may also wish to contact Telstra directly and ask Telstra what it intends to do in respect of its wholesale prepaid mobile business and customers’ mobile telephone services if it achieves its goal of terminating its contractual arrangements with ispONE.

Kindest regards,
The Kogan Mobile Team

Fun times ahead for Kogan...

This is all very funny as Kogan said we wholesale for Telstra a little while ago.

Kogan will probably end up with Voda if it all falls apart with ispONE.

 

[Simo]

Has this affected Aldi Mobile???

 

[markis10]

Goes looking for an icon that represents a Telstra dummy spit

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[moa999]

I believe AldiMobile had a contract directly with Telstra....
The Telstra - ispOne - Kogan connection was always going to make life difficult.

Anyhow appears Optus has done the same with TPG, as they have also cut some plans, and reduced overall value, thankfully grandfathered however.

 

[markis10]

I believe AldiMobile had a contract directly with Telstra....
The Telstra - ispOne - Kogan connection was always going to make life difficult.

Anyhow appears Optus has done the same with TPG, as they have also cut some plans, and reduced overall value, thankfully grandfathered however.

No, Aldi is in the same boat being a customer of IspOne.

Back off Telstra, says ispONE *** UPDATE

 

[JessicaTam]

I've bailed. I was using KM for 3G on my IPad Mini, which has gone from $10/month to $15. For that price I can pick up a Telstra $30 starter kit (these are regularly on sale for $10-$15) and get 3GB of data at 4G speeds.

Are they on sale at T-shops or 3rd party stores?

 

[markis10]

Are they on sale at T-shops or 3rd party stores?

The supermarkets and Aus POst often have them for $10-15

telstra ipad - OzBargain Search

 

[DGW]

Are they on sale at T-shops or 3rd party stores?

You could get them through the Telstra online store at half price a few weeks back but I think that promo has ended. I'm not sure of any current promos but they're half price pretty regularly at Coles, Woolworths, Big W etc. They were in the Woolies catalogue last week from memory.

 

[JessicaTam]

The supermarkets and Aus POst often have them for $10-15

telstra ipad - OzBargain Search

You could get them through the Telstra online store at half price a few weeks back but I think that promo has ended. I'm not sure of any current promos but they're half price pretty regularly at Coles, Woolworths, Big W etc. They were in the Woolies catalogue last week from memory.

Cheers, thanks.

 

[Simo]

Huge disruption for ispONE customers coming up or should I say ALDI and also Kogan Mobile customers...
No Cookies | The Courier-Mail

 

[greenfrog86]

You could get them through the Telstra online store at half price a few weeks back but I think that promo has ended. I'm not sure of any current promos but they're half price pretty regularly at Coles, Woolworths, Big W etc. They were in the Woolies catalogue last week from memory.

But then you have to recharge and Telstra is often more expensive...

You can't churn the SIM cards regularly as there is a limit on the number of services across all providers

 

[Simo]

But then you have to recharge and Telstra is often more expensive...

You can't churn the SIM cards regularly as there is a limit on the number of services across all providers

What is the limit of services you can have...

 

[markis10]

You can't churn the SIM cards regularly as there is a limit on the number of services across all providers

The is no limit:

Is there a limit on the number of prepaid mobile services a customer can purchase?
Answer
No. However a greater level of identification is required when a customer reaches 5 or more prepaid mobile services.
* Note: ID must be produced for EACH prepaid mobile service that is purchased and a separate form filled in for each one.

AMTA - FAQs on Prepaid ID Checks


I think I have about 20 numbers in my Telstra file , got asked why so many when I was in a Telstra store at Xmas, explained it was often cheaper to buy new than recharge.

 

[erkpod]

Kogan Mobile going going gone! What now?

Kogan Mobile are going going gone!

Does the affect you? If so, what will you do?

http://eftm.com.au/2013/08/telstra-to-cancel-kogan-mobile-services-within-30-days-12139

 

[serfty]

Now gone .....

Kogan. Gone.

News just in...

Telstra to cancel Kogan Mobile services within 30 days

The end is here. Kogan Mobile services will be shut down following the wholesale provider ispONE entering voluntary administration today. Telstra has done a deal with Aldi’s mobile company to keep its customers going, however Kogan Mobile did not reach the same deal, and as such Telstra will be closing off those services. EFTM has the details below.


In a blow to those 100,000 plus customers across the country on Kogan’s low-cost mobile plans, Telstra today announced that from today “you cannot recharge” and that regardless of your plan’s expiry date, all existing voice, SMS and data balances will be available for up to 30 days.
That means, if you signed up recently for a 365 day plan, your mobile will not last that long. Telstra will be pulling the pin within 30 days. You will have to contact Kogan Mobile for a refund of any outstanding credit which won’t be available.


Making matters worse for Kogan customers, Telstra isn’t waiting the full 30 days. Over the next few weeks they will progressively start moving customers of Kogan Mobile to their “limited 7 day plan”. This is basically a holding plan which gives you just 20 mins of calls per day, and 20 text messages – and no data.


When you get to this point, you really know it’s time to port your number. ...

http://www.telstrawholesale.com.au/products/mobile/mobile-service-status/index.htm#.UhGn4EprTJZ

 

[Cruiser Elite]

See - I was spot on the money - Game has changed now!

 

[moa999]

So will be interesting to see whether Kogan Mobile has substantial deposits etc with ispOne, in which case it is also likely down the path of voluntary insolvency, or whether it can manage to shift people onto an alternate network...
I certainly wouldn't like to be someone who recently signed up to a 365day plan.

 

[Simo]

Busy times ahead for all Telco staff.