After discussing it with hubby, he decided that he would keep his Y award flights with SQ in May - because if he cancelled it then he would still have to find alternative ways of getting from SIN to SYD return then (he has connecting flights with BA from SIN to LHR in J).EDIT: The ph now reads as an int call. Any luck with you changes?
Since we are not active with SQ (mainly oneworld) and do not have readily available miles to redeem, we would have to transfer from credit card and hotel points. Last time we did this SQ took over 2 weeks to credit the points, while other airlines took 3 days!
For hubby's trip in March (next month) he decided to pay revenue Y fares from LHR (via SIN) to SYD return with red roo - but change planes in SIN so he can have a few hours at the lounge in SIN to freshen up after / before the 15 hours flights.
Thanks for your help and suggestion - a great pity that we could not make use of SQ promo.