Late Check Out - does anyone Get it as an Elite Benefit?

[Danger]

Re: How do Hilton treat you as an Elite?

Yes, with RAs guaranteed not only late checkout but 8AM check in.

Guaranteed early in and late out also applies to Fairmont's top tier.

 

[Hvr]

Re: How do Hilton treat you as an Elite?

And here at the BKK Conrad part of the (in room) check in procedure is to ask what time you would like to check out. 3.00pm tomorrow is most welcome sir.

 

[boomy]

Re: How do Hilton treat you as an Elite?

and with SPG, even the most basic elite has this guaranteed at non conference/resort hotels.

And they always offer it on check in which is a very nice thing to do as I'm sure not all guests are aware of this benefit.

 

[Sprucegoose]

Re: How do Hilton treat you as an Elite?

And here at the BKK Conrad part of the (in room) check in procedure is to ask what time you would like to check out. 3.00pm tomorrow is most welcome sir.

Now that is service !!

 

[Flywithd]

Re: How do Hilton treat you as an Elite?

I'm greatful I got a 6pm checkout at Hilton coughet, will try my luck out at Hilton Sydney.

 

[ash.1111]

Re: How do Hilton treat you as an Elite?

For a Gold, Conrad Singapore was great. 4pm offered on the first stay and then on the second stay, 10pm checkout at half day rate (6pm is the usual half day/full day cutoff.).

Best in Australia, 2pm lol.

 

[serfty]

Re: How do Hilton treat you as an Elite?

And here at the BKK Conrad part of the (in room) check in procedure is to ask what time you would like to check out. 3.00pm tomorrow is most welcome sir.

On the ½ dozens stays as a Gold/Diamond at the Millennium Bangkok, I have always been asked about a late check-out when checking in, once was 6pm, another was sorry Sir, but we can only do 3pm, but you may use the E/L after that if you desire.

 

[tuapekastar]

Two stays at Conrad SIN in recent years.
1. No status, but booked Exec room. Can't recall if it was offered or requested but got a 6PM checkout at no cost.
2. Diamond, requested a late checkout but declined due to hotel being full. Could have asked again during the stay but didn't bother. In lieu of late checkout they coded a key to give me EL access post-checkout for as long as I wanted that day.

 

[lovestotravel]

Re: How do Hilton treat you as an Elite?

Some diamond members are part of the problem. I remember having to wait about 2 hours for our 3 bedroom residence at HSP last Christmas because the previous diamond DYKWIAs decided that despite the hotel being fully booked and unable to offer a long extended check-out, they'd take it anyway. Despite numerous requests the diamond DYKWIAs stayed put until well after 3pm and left the place somewhat messy. When we were finally allowed in, we were entering the apartment as 7 cleaners marched out :shock:. We always ask (if needed) for a late check out but would never assume we could just take it. I'd urge all others to do the same and if midday is all they can offer, then midday it is!

No that's just poor Management of the hotel!

If guests refuse to leave, then call security and the Police and move them on

 

[lovestotravel]

Conrad SIN on the weekend

Whilst checking in was asked what time I would like, mentioned 4pm and was immediately offered it and was told that I could use the EL for the rest of the evening if needed

 

[lovestotravel]

Re: How do Hilton treat you as an Elite?

Benefit or not, late checkout must be requested, and if unavailable then staying an extra three hours should involve a charge of some sort.

If it's unavailable - It's due to people checking in

How does an extra charge help the people checking in ? :shock:

An extra charge is just another form of revenue for the hotel and does NOTHING for the next person checking in if the hotel is full and they are waiting for people to leave

A Diamond can request the late checkout, if it's not available it's not available - Pretty simple - The only acceptable reason for being declined a late checkout is that the hotel needs the room before 5pm

 

[anat0l]

Re: How do Hilton treat you as an Elite?

If it's unavailable - It's due to people checking in

How does an extra charge help the people checking in ? :shock:

An extra charge is just another form of revenue for the hotel and does NOTHING for the next person checking in if the hotel is full and they are waiting for people to leave

A Diamond can request the late checkout, if it's not available it's not available - Pretty simple - The only acceptable reason for being declined a late checkout is that the hotel needs the room before 5pm

The extra charge is meant to be more a deterrent if anything.

But, as in swanning_it's case above, the person who decided to overstay just would not move out until very late. What do you do then - do you get housekeeping to barge in and force them out? (Little bit difficult if they put the chain lock / loop lock on). Evict them? They haven't done anything criminally wrong, so it's a bit hard just to "barge in". You can annoy them by phone, but if that didn't work close to check out then what chance does it have to work when you really need them to vacate. An extra charge for this is, then, mainly punitive (but as swanning_it mentions, this doesn't get passed onto the next customer who was so inconvenienced).

 

[lovestotravel]

Re: How do Hilton treat you as an Elite?

The extra charge is meant to be more a deterrent if anything.

But, as in swanning_it's case above, the person who decided to overstay just would not move out until very late. What do you do then - do you get housekeeping to barge in and force them out? (Little bit difficult if they put the chain lock / loop lock on). Evict them? They haven't done anything criminally wrong, so it's a bit hard just to "barge in". You can annoy them by phone, but if that didn't work close to check out then what chance does it have to work when you really need them to vacate. An extra charge for this is, then, mainly punitive (but as swanning_it mentions, this doesn't get passed onto the next customer who was so inconvenienced).

The deterrent is getting kicked out of the room!

Security/police - They have stayed past the agreed time on the check-in document "contract" so they deserve to be kicked out

 

[anat0l]

Re: How do Hilton treat you as an Elite?

The deterrent is getting kicked out of the room!

Security/police - They have stayed past the agreed time on the check-in document "contract" so they deserve to be kicked out

I like your approach, but I think some properties - especially in the USA - would have a crisis of PR conscience, so to speak, in making such a call.

Besides, what good is security or the police if the most that will happen is they are sent marching and that is that - no fines, no convictions, no jail?

That is why the extra charges should both be a deterrent (discourage people to overstay a predetermined and agreed later time for checkout than gazetted) and punitive (for those who overstay wilfully without prior agreement, which would also add on top of that any damage caused).


And once again pedantry, to the mod who created this split thread, a slight correction: "Late Check Out - does anyone Get it as a[-]n Elite[/-] Benefit?"

 

[lovestotravel]

Re: How do Hilton treat you as an Elite?

Yeah I know it wouldn't really work just that easily... It would end up being on Today Tonight as well here...........

As for extra charges it would have to be VERY clearly printed and agreed to upon check-in and even then it would get messy....

 

[Danger]

Appalling Exec Lounge canapés on my last stay.
Bags of linen and rubbish near the lifts.
Dirty room service trays at nearly every door.
Magic phone not answered in a reasonable time frame. I regard anything less than 2 minutes a reasonable time frame.
Lengthy wait for coffees at breakfast ~30 mins.
Refused late check-out ( 2 Diamonds in room) and 3 bed apts still showing as bookable for the day we were checking out.

As Princess Fiona didn't actually start this thread, this first post is completely out of context. What property is being referred to?

When a new thread is created by a moderator using posts from existing threads, context is necessary. Similarly, it would be great if those people who were subscribed to the original thread are automatically subscribed to the new thread.

 

[markis10]

As Princess Fiona didn't actually start this thread, this first post is completely out of context. What property is being referred to?

When a new thread is created by a moderator using posts from existing threads, context is necessary. Similarly, it would be great if those people who were subscribed to the original thread are automatically subscribed to the new thread.

You can track back any quote using the

view post button, in this case its HSP.

Threads are split when they go OT by more than a few posts, given they are OT its wrong to assume subs should follow.

 

[anat0l]

When a new thread is created by a moderator using posts from existing threads, context is necessary. Similarly, it would be great if those people who were subscribed to the original thread are automatically subscribed to the new thread.

Threads are split when they go OT by more than a few posts, given they are OT its wrong to assume subs should follow.

I was subscribed to the new thread, but that is likely because I had a post which was moved to the new thread.

 

[Danger]

You can track back any quote using the

view post button, in this case its HSP.

Threads are split when they go OT by more than a few posts, given they are OT its wrong to assume subs should follow.

If a member has commented on the subject then clearly the member is interested and subscriptions should follow.

I was subscribed to the new thread, but that is likely because I had a post which was moved to the new thread.

I had a post moved to this new thread but was not subscribed to it.

 

[serfty]

I was subscribed to the new thread, but that is likely because I had a post which was moved to the new thread.

Updated the first post to more clearly indicate the origination - as Markis10 posted the moved posts were in relation to late check outs and not the provision of Elite benefits in general.

The topic deserved discussion on it own right.

I believed subscriptions are thread, not post based. On that basis when posts are moved to a branched thread the subscription would not follow.