Okay, it’s actually not going well.
As relevant background I have used up the 3GB data (avoided using airport or hotel wifi whilst I had what I thought was going to be sufficient eSIM data) from what I will refer to as the 2024 FLX esim, but the plan still has over a week to run. It is still sitting in my account with ‘0 MB data remaining’ and a TOP UP button waiting.
2024 FLX esim worked well in Indonesia and Japan, and on arrival in the US it connected to T-Mobile LTE and I’d been using it fine for the past 48 hours.
- Applied for 2025 freebie today and the FlexiRoam site recognised my card and confirmed it was eligible.
- I confirmed I wanted it (2025 FLX esim) now and two emails arrived within about ten minutes.
- I went into the app and the new plan is there (in addition to the used up plan). I activated it and it went green and displays active with 3GB remaining.
- With that sim the only active one in my phone, it again connects to T-Mobile LTE.
But, nothing happens. I can’t use the data with google maps or to open web pages.
I had an hour long online chat with FlexiRoam staff and they got me to try toggling all the usual stuff. Sent them screenshots etc. Still couldn’t make it work. In the end they gave me a new eSIM and I added those details and it is now active and working exactly as described above. But can’t access data.
My hypothesis (even thought I asked them to fix this specifically), is that my account with FlexiRoam is still trying to use the 2024 FLX esim plan that is empty. Even though I have a different active and topped up plan, I think it’s still stuck trying to use the 2024 plan. I can’t delete it as it still has 10 days to run. I asked the support chat to delete it but they haven’t.
‘My plans’ in the FlexiRoam app, looks like this:
View attachment 423582
I had to do all troubleshooting and chat with the FLX agent via the Smithsonian museum wifi.
So, no esim today.