This has always frustrated me with QF support. Raise a query and you get emailed a reply back with SR reference number. However when you reply to that email, you receive a a response back with a new SR number allocated to it. It's been this way for several years now.
Moving goalposts...
Must have been time travelling if you found a Terraces lounge!Which was perfect for me and Mrs w on a recent family (5 of us) trip to the UK, the return leg being on BA and therefore T5 @ LHR - no QF anywhere there so no lounge access.
However being LTG, dumped the teenagers near the gate with food and devices, and enjoyed the Terraces Lounge.
We'll be travelling a lot more for leisure, so LTG is just the ticket.
Oh and the early access to those X, U and P seats
yup.
) which would raise a ticket for that. OK, then a day or so later, they'd write another one, perhaps with the same subject line, but saying "Yesterday I asked about...." and yep.. new SR number. sometimes we'd have the same problem with multiple open tickets and it could get really frustrating (specially when the system would respond back to the first one with a SR attached, and explicit instructions to "reply to this..." but sometimes people wouldn't, and it would get very confused when one has many tickets to deal with, some with similar subject lines, and trying to figure out 3 tickets are actually from the same person about the same thing could be a real time sink). 
yup.
standard with job/case management type systems like this. Super common in IT too.
For example often I would have a call open about some support issue or other with (any number of large technology vendors) re a fix or a bug or something... and often if something wasn't resolved in a short amount of time, the orignal support person (first level, usually) who would retain overall "ownership" of the ticket would often want to close the job even if it wasn't closed but for THEIR stats they want the job closed - even if it meant creating a new one via some other person... because they needed their job resolution counts and timings to meet their SLA's and so on. Meanwhile, as the customer, I'm still like "Yeah, but we haven't actually resolved the issue..."
then we'd have to untangle which case number was "live" vs the originally opened one and then maybe I'd have to explain to some manager or other why they get an email saying the case I opened is closed, but the issue isn't resolved.
yeah.. annoying.
The other thing is when some case management systems automatically create new tickets if emails come in without references or seem different to an existing one, and they're stupid so create a new one. For example, say I put in a request and have a subject like "QFF points not posting".. system allocates a SR (Service Request) number and sometimes can append that SR to the email subject when sending back.. but if I reply to the original one again for some reason, the system thinks it's a new request and aha assigns a new SR.
When I was working 2nd/3rd level support we would often see this that someone would put in a request for something, let's say "QFF points not posting" (and no, I never worked for QFF before people misconstrue this hypothetical example
So there's cynical explanations and just poor case management systems/software that can cause these kinds of things.
tenor.com
I feel like a time traveller realising that post was from the seemingly immortal @willyroo ....
I think this is a tangible way in which QF has 'enhanced' lifetime gold status.Oh and the early access to those X, U and P seats
Did the matter of how you paid originally come up, or were they ok to refund it however you liked? I have no idea how I paid mine over a decade ago, and would prefer to just give them details from current accounts. I’m about 12-18 mths away from dealing with the same scenario as you
Only 3 or 4 calls so far; you have a long way to go.
I should have left A$1 on mine…. Maybe I’ll transfer $1 and see what happens…
Mine has less than that ... I think it was a bonus point promo that made it worth the poor exchange rate. I used it a bit on a trip.
Staying OT (apologies), I had A$50 on my card over Covid and thought, “Oh, I should take that out while I have a valid card”. So wander up to a local ATM and withdrew the lot. I should have left 10 bucks and tapped a coffee or two…Mine has less than that ... I think it was a bonus point promo that made it worth the poor exchange rate. I used it a bit on a trip.
Likely turned out a good investment as the dollar has dropped againt the greenback by about 20% in that time.
Anyway, off to the USA in May so will make use of.
