Life Time Gold - The [Realistic] Holy Grail

dairyfloss said:
No mention on board. No confetti on arrival. No call. No letter. No email.
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You don't even get an email anymore? I received one when reaching Lifetime Silver many years back. In fact I even got one when I was about 600 SC's off LTS, with subject "You've nearly reached Lifetime Silver status".
 
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kpro said:
You don't even get an email anymore? I received one when reaching Lifetime Silver many years back. In fact I even got one when I was about 600 SC's off LTS, with subject "You've nearly reached Lifetime Silver status".
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Might get one eventually… don’t know, but nothing as yet. Qualified late July.
 
Even if you get a email, it's a meaningless form message.

Even if WPLTG, which I was for 15 years or more after becoming LTG, once dropped to LTG you are just a SG to QF.

The only place it shows (subject to QF IT :rolleyes: 😜) is on your online profile. It's meaningless beyond that to QF and meaningless to anyone but yourself.

Not even worth worrying about, IMO.
 
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Cloud9 said:
Do they even look at that email address now?
Two gripes now four months old and not a dicky bird by way of an acknowledgement.
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It’s slow, and often requires follow up, but I’ve not had anything left unresolved doing it via email. In the last year I’ve done that about 4 times, the most recent being to sort out my QC residual fee refund after hitting LTG.

Not sure if it’s real or not, but I also read advice to add your FF number in the subject (assuming you have status) to aid with priority, which I do, but I reckon it could be a myth… or at least until the request is assigned to someone.

Cheers,
Matt.
 
dairyfloss said:
It’s slow, and often requires follow up, but I’ve not had anything left unresolved doing it via email. In the last year I’ve done that about 4 times, the most recent being to sort out my QC residual fee refund after hitting LTG.

Not sure if it’s real or not, but I also read advice to add your FF number in the subject (assuming you have status) to aid with priority, which I do, but I reckon it could be a myth… or at least until the request is assigned to someone.

Cheers,
Matt.
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I agree re adding your freq flyer number to the subject line
 
drross said:
I agree re adding your freq flyer number to the subject line
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Not sure why anyone thinks this would improve response time? Someone still has to read the subject line to look up your status, it's not like a bunch of additional numbers in the subject line will influence the order of addressing emails into the mailbox.
 
33kft said:
Not sure why anyone thinks this would improve response time? Someone still has to read the subject line to look up your status, it's not like a bunch of additional numbers in the subject line will influence the order of addressing emails into the mailbox.
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If it flows through a ticket management tool like SFDC or ServiceNow, it would be possible to marry up and allocate status based on this as the mails flow through… but I’m not actually sure they do this with QFF numbers. You do receive a receipt very soon after with a reference number, so it’s definitely being processed by a system of some kind; It’s not just people looking at a shared mailbox in Outlook 🤓
 
Sure, there's a big maybe though. What format of number are they looking for? QFF member numbers vary greatly in digits, no real prefix, could be anything. Also, SR#s regularly change between original email and reply, and replies then generate a new SR#. I very much doubt they match up strictly let alone some unstructured data people are appending to subject lines thinking it will somehow help - why wouldn't QF just match your email address to account instead? Especially if they are using a CRM platform for managing the cases as you say - chances are they know exactly who you are.
 
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Also, what's to stop me throwing some CL's membership number into the subject line... Are they just going to accept it as authoritative?
 
dairyfloss said:
If it flows through a ticket management tool like SFDC or ServiceNow, it would be possible to marry up and allocate status based on this as the mails flow through… but I’m not actually sure they do this with QFF numbers. You do receive a receipt very soon after with a reference number, so it’s definitely being processed by a system of some kind; It’s not just people looking at a shared mailbox in Outlook 🤓
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If they have half a brain, they'd attempt to match the email's from address to your email on your profile (or email address you've previously used to communicate with QF).
 

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