Sprucegoose
Senior Member
- Joined
- Aug 20, 2003
- Posts
- 8,257
we're not married to Qantas.
Easy to say.........hard to do
This is an alien concept in modern business. The cost of retaining customers versus the cost of acquiring new ones seems to no longer be a concern, as all the benefits are only ever offered to new customers to a business.
Fine, if they want to play a market let game, we are all free to walk way, we're not married to Qantas.
All businesses work in a market.
I think Qantas treats established customers with greater care than new customers - or am I missing something?