Made any travel mistakes lately?

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It would appear that he charged us wait time which is not right unless he counts loading luggage as wait time and then charged for M7 toll as well.

I thought Uber included tolls in quoted rate and taking 3-4 minutes to load luggage should not be an additional charge.
So complain to Uber then. On your complaint about Uber prices fluctuating Uber are quite upfront about surge pricing and it appears you are well aware of it, caveat emptor!

I agree with the recommendation of Didi, in my view Uber are frequently not that cheap and 9 times out of 10 Didi are cheaper, sometimes much cheaper.
 
So complain to Uber then. On your complaint about Uber prices fluctuating Uber are quite upfront about surge pricing and it appears you are well aware of it, caveat emptor!

I agree with the recommendation of Didi, in my view Uber are frequently not that cheap and 9 times out of 10 Didi are cheaper, sometimes much cheaper.
Uber are awful to deal with when something goes off script. I was charged $25 instead of $15 for a fictious stop on the way. I only sought $10. After multiple attempts I did a charge back through PayPal. When Uber didn't respond PayPal found in my favour and refunded $10. Next time I open Uber it wants $10 before I can book. Another complaint and they sorted it.
I agree Didi is the way to go, but I do need Uber in some places.
 
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So complain to Uber then. On your complaint about Uber prices fluctuating Uber are quite upfront about surge pricing and it appears you are well aware of it, caveat emptor!

I agree with the recommendation of Didi, in my view Uber are frequently not that cheap and 9 times out of 10 Didi are cheaper, sometimes much cheaper.

DiDi are definitely cheaper sometime a little sometimes a lot. The constant stream of emailed discount offers helps.

However my experience over a few trips is:

UBER: Clean car, almost new car, usually EV, driver exits vehicle and opens boot, sometimes helps loads luggage, car usually available 3-6mins.

DIDI: sometimes grubby car, older model car, driver never exits vehicle, driver never assists with luggage, sometimes wait up to 15mins for a car.

YMMV
 
So complain to Uber then. On your complaint about Uber prices fluctuating Uber are quite upfront about surge pricing and it appears you are well aware of it, caveat emptor!
Surge pricing is awful. It's not good practice. But that's besides the point.

I will complain to Uber. I just wanted to gauge experiences. Being quote ~$95 and booking to find I was harged ~$109 is not a good customer experience.
 

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