Flight Redemption Terms & Conditions
General Guidelines
1. Enrich Online Free Travel Award Dynamic Redemption for free flights will be introduced beginning 01 November 2009.
2. Only the Enrich Member may request to redeem Enrich Miles from their Account; no other person or entity may request for such a transaction.
3. To claim an Online Enrich Award, the Enrich Member must have sufficient Enrich Miles in their account.
4. Fare calculation rules for Free Travel Awards are different from travel on paid tickets.
5. Enrich Miles required to redeem an Online Enrich Award must be redeemed from a single Account. Enrich Miles may not be combined from multiple Accounts in order to redeem an Enrich Award.
6. The Online Enrich Award is not available for Infant.
7. The Online Enrich Award is restricted to only ADULTS and CHILDREN.
8. Free Travel Awards, are subject to seat capacity control, which may limit the number of seats available for Enrich Awards on Malaysia Airlines and Other restrictions may apply during certain periods throughout the year. Free Travel Awards, will only be issued for a confirmed reservation. Open dated or waitlist tickets are not allowed.
Sharing Enrich Awards
1. Members may redeem Free Travel Awards in the name of family members and friends.
2. Free Travel Awards redeemed in the name of family members and friends should be booked and ticketed following the same rules as for the Enrich Member.
Online Free Travel Award Ticketing Rules
1. Online Free Travel Award tickets on Malaysia Airlines may be issued in ticketing classes Q/H/M/B/Y/W/K on Economy Class, ’I’ on Business Class and ‘R’ on First Class.
2. A passenger traveling on an Online Free Travel Award is not allowed to make stopover per one way or return trip journey.
3. For the purpose of connection, a passenger traveling on an Enrich Award is allowed to make one transfer at an intermediate point on a one-way journey, and one transfer for the outbound and one transfer for the inbound for a return trip journey.
4. A passenger is not permitted to transfer at an intermediate point more than twice on a single Enrich Award.
5. Origin or turnaround point may not be used as an intermediate point in a one way or return trip journey
6. Backtracking is not permitted except required by route restrictions. Backtracking occurs when a journey does not continue in the same direction where it began. An itinerary continuing a backtracking sector not required by route restrictions may require separate tickets.
7. Only point – to - point one way and mirror like return Online Enrich Awards are allowed.
8. Route restrictions may apply and will not be available for Online Enrich Awards.
9. Stopover, open-jaw is not permitted for Online Enrich Award.
10 Mixed Class is not permitted for one-way journey for Online Enrich Award.
11. Mixed class is only permitted for return trip with the entire outbound journey being valid only on one class-type and entire inbound journey in the other class-type.
12. Enrich Miles are deducted from the Enrich Member's Account when an Online Enrich Award is issued and not when a reservation or request is made.
13. All taxes, fees and surcharges are the responsibility of the Enrich Member/user of the Enrich Award and are due at the time of issuance, ticketing and/or at departure. 14. Free Travel Awards are valid for 6 months from the date of the first outbound travel, unless otherwise specified. Once an Enrich Award expires it cannot be re-issued or extended.
15. Free Travel Awards, may only be utilised for travel on a Malaysia Airlines' scheduled flight.
16. Redemptions for mixed carrier Free Travel Awards, are not allowed; travel must be solely on Malaysia Airlines.
17. Free Travel Awards are valid for travel on Malaysia Airlines (excluding charter services on MH4000 series and code share services on MH9000 series). Redemption on MASWings and Firefly not permitted.
18. Once a Free Travel Award is issued it is considered used if not utilised for the flight reserved. Enrich Miles cannot be re-deposited nor can taxes, fees and surcharges paid be refunded.
19. The origin and destination points for one-way travel must be different when utilising a one-way Enrich Award. For return trip Enrich Awards, the outbound origin and inbound destination must be the same.
20. In the event of a flight cancellation or flight rescheduling, passengers travelling on an Enrich Award will be re-routed as per the rules used for fare paying passengers.
21. Enrich Online Awards may be reissued only for travel on the same airline, by the same person and provided no part of the Enrich Award has been utilised. Additional Enrich Miles may be required for any change in the itinerary. If the new itinerary requires fewer Enrich Miles, the excess Enrich Miles will not be refunded. A re-issuance fee will apply. The re-issued Enrich Award will have the same expiry date as the original Enrich Award. The reissuance can only be done at any nearest Malaysia Airlines Ticket offices.
22. Online Free Travel Awards (one way and return trip) on Malaysia Airlines operated flights may be booked in all available class of service as specified under item 1of the ‘Online Free Travel Award Ticketing Rules’. Once issued, Enrich Awards may not be transferred or the Enrich Miles re-deposited into an Enrich Member’s Account.
Online Free Travel Award Ticketing Rules
1. Enrich and Malaysia Airlines reserve the right to make changes to the Enrich Award Chart, and to the number of Enrich Miles required for an Enrich Award.
2. A person's use of an Enrich Award is subject to the conditions set by Malaysia Airlines and subject to the normal rules outlined in airline's Conditions of Carriage, copies of which may be obtained directly from the airline.
3. Other Terms and Condition may apply. For more information please visit malaysiaairlines.com .