Beyond the immediate difficulty, you're adding to the evidence of something that seems to go beyond the normal teething problems.
They clearly weren't ready for the opening date... that being said it was meant to be July and was brought forward to April which was clearly a mistake.
and it’s a real pity because, as @sudoer noted in his OP, the location of this one is just so convenient.
I agree, the location is excellent as is the pool.
The hard product like tiny rooms, sink outside bathroom and toilet paper above your head can't really be fixed now but they really need to focus on the soft product and some of them are such easy fixes:
- My check in took a long time and no online check in is available which often speeds things up in Australia (odd for such a large hotel). I understand Singapore laws require them to sight an ID at check in but still it shouldn't take a long time.
- Lack of espresso pods in my room despite a pod machine and staff unable to provide ice.
- The welcome amenity and drink is I think the worst I've ever received at any Accor hotel (and 100% the worst in Singapore). Give people a choice of a beer, small bottle of wine and put some chocolates/biscuits in the room instead of the current joke.
- Check out took equally as long, they said an invoice would be emailed but it wasn't and also it took 3 days for the transaction to show on my card (I've actually never experienced it like this before making me think it might have been some offline transaction)
- Finally I am missing my points which again is such an easy thing to get right.
The google reviews are the worst, currently 2.8 stars and dropping with one review (no idea how true it is) saying they were robbed.
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