Metal Platinum card

[foggy]

I've had a similar setup for about 2 years
My online account has:
4 primary 1 supp from my Charge, 1 supp from wife's Edge
Mrs andye has:
1 primary, 3 supps from my Charge, Edge and Reserve

You can only view tranactions and save offers on the supps, not manage the account as such

wow that is an awesome setup. I currently have four accounts to manage 5 AMEX primary and even more for the supps.

 

[greenfrog86]

How is everyone going with using the metal card? I have found that I’m quite self conscious since its so shiny and have had a few staff look at it with curiosity, however have only had one reaction when they realised its metal.
I’ve only used it for contactless so far which means its very front and centre which might explain why I’m so conscious of it. Will be interesting to see how it goes being inserted, particularly when staff do that at a restaurant etc.
Would love to know other people’s experiences to help inform whether I should upgrade my primary card as well (currently using my A/C card that I swapped for a metal one)

 

[andye]

Not used yet but mother-in-law was impressed

 

[robbo135]

Most of my experiences have been self paywave, I did give mine to a bartender who didn't bat an eyelid, so he probably already encountered a few.

 

[foggy]

Most of my experiences have been self paywave, I did give mine to a bartender who didn't bat an eyelid, so he probably already encountered a few.

He has probably seen the amex centurion a few times

 

[Ewing]

I'm actually regretting switching a little bit. It's a lovely card, but so far my main issues are:

1. Contact-less seems to be hit and miss. It has failed at a number of places I frequent where my old card worked fine.
   
2. The PIN doesn't work. If it's over $100 or contact-less isn't working I have to sign. Felt very old-school signing the slip after lunch yesterday
3. They seem to have forgotten my transaction "trends". I've dealt with the fraud team twice already - they blocked my card for a $300 purchase at JB Hi-Fi World Square yesterday afternoon - a place I've shopped at many times before. I do however suspect this might be related to the signing issue as well.

As for reactions, nearly everybody looks at it with curiosity and I've had quite a few comments. Mostly about the weight, but the lovely female host at a Japanese restaurant I frequent said in heavily Japanese accented English "ooh.. very shiny card.. you must be very special customer of American Express" (while making weighing gestures)

 

[liuyz]

I'm actually regretting switching a little bit. It's a lovely card, but so far my main issues are:

1. Contact-less seems to be hit and miss. It has failed at a number of places I frequent where my old card worked fine.
   
2. The PIN doesn't work. If it's over $100 or contact-less isn't working I have to sign. Felt very old-school signing the slip after lunch yesterday
3. They seem to have forgotten my transaction "trends". I've dealt with the fraud team twice already - they blocked my card for a $300 purchase at JB Hi-Fi World Square yesterday afternoon - a place I've shopped at many times before. I do however suspect this might be related to the signing issue as well.

As for reactions, nearly everybody looks at it with curiosity and I've had quite a few comments. Mostly about the weight, but the lovely female host at a Japanese restaurant I frequent said in heavily Japanese accented English "ooh.. very shiny card.. you must be very special customer of American Express" (while making weighing gestures)

I have also noticed that when the transition is larger than $100, signature is required rather than the PIN.

Has any other members encountered this as well?

Thought PIN is replaced signature long time ago in AUS, right?

 

[benjy]

I have also noticed that when the transition is larger than $100, signature is required rather than the PIN.

Has any other members encountered this as well?

Thought PIN is replaced signature long time ago in AUS, right?

My supp card holder has also experienced. I haven't used mine yet but I'm suspecting I'll experience the same

 

[liuyz]

My supp card holder has also experienced. I haven't used mine yet but I'm suspecting I'll experience the same

Good to know this maybe a system wide issue.

Other than this, I have also find that the transaction notifications from Apple Wallet is not showing the card icons. (After replacing to the metals, I have re-added the card to Apple Wallet.) Any members see this issue as well?

 

[Mr_Orange]

Sounds like there are a few issues that need sorting out so I'm happy to keep my plastic card until its expiry or demise, whichever comes first, by which point I'm hoping the metal card gremlins will have been sorted out.

 

[firstclasser]

I have also noticed that when the transition is larger than $100, signature is required rather than the PIN.

Has any other members encountered this as well?

Thought PIN is replaced signature long time ago in AUS, right?

Sorry to ask an obvious question, but are you sure you have set your new card with a pin? If you haven’t then it will default to ‘sign’.

 

[liuyz]

Sorry to ask an obvious question, but are you sure you have set your new card with a pin? If you haven’t then it will default to ‘sign’.

Had been advised by the customer support staff, old PIN should carry forward to the new metal automatically once the card is activated.

And when activate it online, it was not asking me for a new PIN.

Should I go online and reset the PIN? How is your experience on this? Being asked for PIN when paying more than $100?

 

[Comoman]

I have also noticed that when the transition is larger than $100, signature is required rather than the PIN.

Has any other members encountered this as well?

Thought PIN is replaced signature long time ago in AUS, right?

Yes same here - although I called and had a major whinge. The next transaction afterwards over $100 needed a pin.

I’m guessing the chip/pin wasn’t provisioned correctly.

 

[firstclasser]

Had been advised by the customer support staff, old PIN should carry forward to the new metal automatically once the card is activated.

And when activate it online, it was not asking me for a new PIN.

Should I go online and reset the PIN? How is your experience on this? Being asked for PIN when paying more than $100?

In my experience the pin didn’t carry forward. You can easily select a new pin online. Once you’ve selected a pin, you should never have to sign again.
I can confirm PayPass transactions over $100 for me require a pin, not signature.

 

[liuyz]

Yes same here - although I called and had a major whinge. The next transaction afterwards over $100 needed a pin.

I’m guessing the chip/pin wasn’t provisioned correctly.

In my experience the pin didn’t carry forward. You can easily select a new pin online. Once you’ve selected a pin, you should never have to sign again.
I can confirm PayPass transactions over $100 for me require a pin, not signature.

Thanks for confirming.
I may try to reset it online, if the problem still persist, I will give them a call to get a fix.

 

[Ewing]

And again with another fraud alert.

This is really getting on my nerves now.

 

[Pleb Status]

The metal card must be face up when making a contactless payment. It has not failed me yet when used correctly...

 

[Haplo]

Has anyone had any issue with the card interfering with other cards, i.e. your opal card wouldnt work if it is next to the metal card?

 

[Ewing]

Has anyone had any issue with the card interfering with other cards, i.e. your opal card wouldnt work if it is next to the metal card?

My Opal card is in its own half of my wallet. I wouldn't dare present my Opal at the same time as a credit card, especially with the credit card trials going on the Sydney transit network at the moment (you can use an Amex to board on the light rail and some ferry services now).

My metal card is in the same section as the access card for home. No issues with that

 

[Comoman]

Mine has reverted to signature always required.

Really annoying.