eric2011
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and ends in C
Missed flight: No notification of Lord Howe Island flight rebooking/time change
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williamsf1
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Most CTA will use your contact details in the booking so this would be the reason normally
williamsf1
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GDS= Global Distribution System is the generic term used for the system that travel agents and airlines use to book flights
Its very unusual that such a big time change (earlier) would happen within 24Hrs before departure – where did that info come from ?
puppysparkes
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I agree but it happens. Back in 2010, I arrived at DRW for my flight back to BNE. Flight went tech. No advance notice received. I ended up arriving in BNE at 10pm. The routing was DRW-ADL-BNE. I returned to BNE domestic at 6am so I could do BNE-SYD-BKK.
Jmrocky
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Not to me personally, but a mate who flies with QFlink often, had this happen to him (1 or 2 hrs earlier). The CTA at the time would almost always include our mobile numbers on the booking, and he swears he received no text or notification of the change until he went to check-in and was apparently chastised for running very close to check-in close.
mannej
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Dismissed without consultation
I recently contact ACA regarding Qantas changing our flight time to 4 1/2 hours earlier than our scheduled flight and not notifying us, thus we missed our flight. Qantas rescheduled our tickets for the next day, but we had already missed one day of our holiday and that flight was cancelled, likewise the flight the next day. I asked ACA if Qantas can do this without notice, the only reply was that Qantas had been in touch with me and the matter was resolved. Well I am sorry ACA, the matter has not been resolved and Qantas are refusing to tell me why they changed our flight without notice.
I recently contact ACA regarding Qantas changing our flight time to 4 1/2 hours earlier than our scheduled flight and not notifying us, thus we missed our flight. Qantas rescheduled our tickets for the next day, but we had already missed one day of our holiday and that flight was cancelled, likewise the flight the next day. I asked ACA if Qantas can do this without notice, the only reply was that Qantas had been in touch with me and the matter was resolved. Well I am sorry ACA, the matter has not been resolved and Qantas are refusing to tell me why they changed our flight without notice.
Passenger rights
What rights does a passenger have when an airline changes a scheduled flight to an earlier time (4 1/2hrs) than the ticketed time without notifying the passenger, thus causing the passenger to miss the early flight as they turn up at the ticketed time.
What rights does a passenger have when an airline changes a scheduled flight to an earlier time (4 1/2hrs) than the ticketed time without notifying the passenger, thus causing the passenger to miss the early flight as they turn up at the ticketed time.
MEL_Traveller
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Re: Passenger rights
It depends on the airline. It would be helpful to know which airline and the route you were taking. The airline's conditions of carriage may then provide some insight into your options.
A low cost carrier may be less forgiving than a legacy carrier. Some airlines even have terms and conditions which require you to check your flight time before departure.
edited - disregard the above, see below.
It depends on the airline. It would be helpful to know which airline and the route you were taking. The airline's conditions of carriage may then provide some insight into your options.
A low cost carrier may be less forgiving than a legacy carrier. Some airlines even have terms and conditions which require you to check your flight time before departure.
edited - disregard the above, see below.
Last edited:
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That sounds plausible to me. I always book my o/s travel with my very reliable TA. Once, they failed to put my contact details in the booking (they left their own in there) and of course it was a time the flight was changed, during the night Oz time and so not only did I not get the notification but the TA didn't see it until the following morning. Because of our long standing relationship, the TA of course fessed up and compensated me. A 'casual' TA relationship may not see the same level of customer service after the event.
How do you know ... really?
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Re: Dismissed without consultation
I have merged your 3 threads together. Further attempts to split the thread may result in deletions instead of merges.
I have merged your 3 threads together. Further attempts to split the thread may result in deletions instead of merges.
Aussie_flyer
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Your issue is with your agent . Not Qantas.
williamsf1
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Re: Dismissed without consultation
take emotion out of it and ask for facts
ask Qantas for the following
1- when did the time change happen ?
2- when was the time change notified ?
3- how was the time change notified ?
4- who was the time change notified to ?
Once you have that information you will be able to assess your options better if you should be challenging the travel agent or airline for compensation
I recently contact ACA regarding Qantas changing our flight time to 4 1/2 hours earlier than our scheduled flight and not notifying us, thus we missed our flight. Qantas rescheduled our tickets for the next day, but we had already missed one day of our holiday and that flight was cancelled, likewise the flight the next day. I asked ACA if Qantas can do this without notice, the only reply was that Qantas had been in touch with me and the matter was resolved. Well I am sorry ACA, the matter has not been resolved and Qantas are refusing to tell me why they changed our flight without notice.
take emotion out of it and ask for facts
ask Qantas for the following
1- when did the time change happen ?
2- when was the time change notified ?
3- how was the time change notified ?
4- who was the time change notified to ?
Once you have that information you will be able to assess your options better if you should be challenging the travel agent or airline for compensation
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Are you sure it was QF2260?
Flightstats indicate that flight was bacially on time, departing at 11:40am:
Flightstats indicate that flight was bacially on time, departing at 11:40am:
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Looking further it seems all LDH flights the day before (13Nov) were cancelled.
I guess they had to find space for more PAX than they had come Monday.
Suspecting the booking was actually switched from QF2260 to QF7940 which was the 7am departure (as above, QF2260 flew on time at 11:40am).
Note that Qantas seemed to be aware if issues as QF7940 was listed as early as 5:30am Sunday.
MEL_Traveller
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If it was an involuntary switch from the later ticketed flight to an earlier one, this one would seem to be on Qantas for compensation.
eastwest101
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I think that is very likely, and now it's just up to the OP to find out when this change occurred, whom Qantas notified and how they notified this change.
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