Missing Uber Airport Points

[Lynda2475]

I did 2 eligible trips on 5th Sept, both posted 6th Sept.

But my trip to airport on 3rd July still hasn't posted.

 

[Mark213]

I'm missing 6 rides from June too. Over 1000 points. Escalated to Uber and Qantas. Same deal it's with a specialist. It's been with them for 6 weeks now. I will chase again in 2 weeks. I don't know what they just don't do a discressionary award and close it out like any other complaint

 

[Monya Meow Meow]

I think I'm seeing a trend here.
It seems like June & July rides are the ones affected.

 

[Himeno]

I'm missing points from the start of July as well.

 

[cvmceg]

both my august rides posted within 48hrs

 

[Lynda2475]

Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.

 

[Mark213]

Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.

Submit on the form with Uber first up:
Go to the Uber App >Help> More > Using Uber at the Airport > Earning Qantas Points

I expect you will be given the run around so its worth raising this with Qantas FF Contact Us Page too

I was planning to call Qantas tomorrow on my missing 6 rides as they have had the support ticket for nearly 8 weeks now and feedback other than its with a specialist.

 

[Lynda2475]

Thanks so much, claim lodged

 

[Mark213]

Just called Qantas. They said its with their IT team overseas (and has been for 8 weks). They are seeing an email to see if they can get aprogress update. I expect they will seek to resolve everyone in one go - rather than individual ones. This may be going on for a while.

 

[sevenfourtyseven]

Curious as to how people are corresponding with Uber and Qantas re missing points?

On the claim missing points section of the Qantas page there is no mention of a process for Uber. On Uber site and app I cant see anywhere to contact them either.

I have the receipt from my missing trip in July, but no idea how to make a claim for the missing points, given its now been more than 8 weeks.

QF advises to contact Uber via the app.

There is a 'Help' section on the Uber app (top left drop down, then Help is the section option listed). Click on 'more' in the additional topics section, select 'Using Uber at the airport' and then the 'Earning Qantas points' option to raise the query.

Then prepare to receive a standard 'we've escalated to the appropriate team' response and hear nothing from them unless you chase them up.

 

[jpp42]

Arrived in SYD International this morning and Uber surge meant my usual $35-40 trip was quoted at $80! Used Ola instead. The number of points really isn't that worth much here folks...

 

[Lynda2475]

True the uber points are tiny per trip (100 points or less), however since company policy is to use uber (only supposed to take cab if wait is >10 mins or surge pricing) one may as well get the points.

 

[Daver6]

Did you look at the cost of using something other than Uber X. Often when Uber X is surging, the more premium options work out to actually be cheaper.

 

[jpp42]

Did you look at the cost of using something other than Uber X. Often when Uber X is surging, the more premium options work out to actually be cheaper.

Yep, they were all surging actually. But it's a good tip, in Hong Kong where UberX is officially banned but Uber Black is not (since those drivers have hire car permits), you often find Uber Black to be cheaper.

 

[Himeno]

I had Uber rides to CBR last Thursday afternoon and morning July 4.
The points from last week posted this morning. The points from the July trip haven't.
Queried both Uber and Qantas.
Qantas came back with the 6 week line, upon which I pointed out that a ride 5 days ago has posted, while a ride 4 months ago hasn't and 4 months is longer then 6 weeks.
Uber doesn't seem to understand what I'm talking about.

How many people are still missing points from the June/July period?

 

[oz_mark]

Note June/July, but I have points missing from Aug/Sep

 

[Monya Meow Meow]

I had Uber rides to CBR last Thursday afternoon and morning July 4.
The points from last week posted this morning. The points from the July trip haven't.
Queried both Uber and Qantas.
Qantas came back with the 6 week line, upon which I pointed out that a ride 5 days ago has posted, while a ride 4 months ago hasn't and 4 months is longer then 6 weeks.
Uber doesn't seem to understand what I'm talking about.

How many people are still missing points from the June/July period?

Here, still missing points from June

 

[Lynda2475]

Im still missing points from 2nd July, nothing has come of the ticket i raised. All trips taken since start of August have posted within 3 days - so for me the issue only relates to July.

 

[sevenfourtyseven]

I'm up to 11 missing trips going back to June.

In my last communication with Uber (after I made a formal complaint and threatened escalation to the ACCC and Commercial Passenger Vehicles Victoria who regulates Uber in Victoria), the complaints team advised they were aware of an issue with Qantas points transfers and to bear with them whilst they work on a solution.

 

[Mark213]

I'm up to 11 missing trips going back to June.

In my last communication with Uber (after I made a formal complaint and threatened escalation to the ACCC and Commercial Passenger Vehicles Victoria who regulates Uber in Victoria), the complaints team advised they were aware of an issue with Qantas points transfers and to bear with them whilst they work on a solution.

Im still short my 1200 points. Its now nearly November. Anyone with any update?