Mr Joyce says Relax, it’s just about fixed ( but it was still the passengers’ fault)

[SYD]

Drain your battery? C'mon it's having it on your screen for 10 seconds to scan and about 10 seconds to show crew.
They do give people the option, print off your own boarding pass maybe?

Out of curiosity, can you still scan your physical QFF card (if you have one) and get the paper BP receipt? Or did that feature go with the totem poles?

 

[TheInsider]

Out of curiosity, can you still scan your physical QFF card (if you have one) and get the paper BP receipt? Or did that feature go with the totem poles?

Yeah you can

 

[Vic]

I assuming the shorter call times is some kind of Pavlovian response. People have stop bothering to call because of the long wait times. - Job done. Sack some call centre staff...

CT scanners - can give a 3d image which will reduce taking stuff out of bags. But it is difficult to know whether it will actually be quicker. If you examine the actual bottle neck at airport security checkpoints, the bottle neck is at the xray and not the at the removal of laptop stage. Im not sure that viewing a 3D image which requires moving the images around 3 axes to properly view it is quicker than a 2d image. Additionally, significant amount of time is required to build the 3D image. This is because the CT scanner actually takes multiple slices and then reconstructs a 3d image via a computer.

My speculation is that it will make the process more accurate. Faster?. Not sure.

the hold up in my experience with the 3D scanners is that the pax don't understand there are 4 stations for loading bags and just stand there waiting to go 1 at a time. They also seem to have problems finding the trays. With time people will get it. (sorry didn't mean to sound like Joyce. Maybe I can be CEO one day)

3D image reconstruction does not add a significant time at all. It's basically instantaneous. Plus, if you look at the images while waiting for your bag they seem to be a series of projection images from various sides, NOT a 3D rotatable image.

 

[Saab34]

Mate arrived SYD-CNS yesterday with no bags yesterday. 25 didn't make it. I have just invested in a a new cabin baggage suitcase, will forego checked baggage for the remainder of this year, been and done the whole short trip with missing luggage, never again.

Issues seem to be largely MEL/SYD departures (ie swissport)

 

[serfty]

Out of curiosity, can you still scan your physical QFF card (if you have one) and get the paper BP receipt? Or did that feature go with the totem poles?

You can but I avoid doing this after having a situation at ADL. The seat on the slip (which I never looked at until it was too late) was not the one on my printed BP - I had been "moved" very late unbeknownest to me.

 

[sqrt()]

the hold up in my experience with the 3D scanners is that the pax don't understand there are 4 stations for loading bags and just stand there waiting to go 1 at a time. They also seem to have problems finding the trays. With time people will get it.

CBR has had the big fancy scanners for passengers and baggage for a while and people still can't figure that there are four spots at each conveyor to grab a tray. Some staff tell people but others just let people line up back up to the bollards and go up one at a time.

Through, to be fair, I've been going quite a bit lately.

 

[dylarr]

CBR has had the big fancy scanners for passengers and baggage for a while and people still can't figure that there are four spots at each conveyor to grab a tray. Some staff tell people but others just let people line up back up to the bollards and go up one at a time.

Through, to be fair, I've been going quite a bit lately.

All security lanes at SYD T3 are now 3D scanners.

The new scanners in the main screening area were commissioned sometime over the weekend. I went through Fri and they were using the old scanners. Went through again tonight and they have bought down the hoarding around most of the main screening area with new scanners now operational. So gone are the days of ever having to remove laptops etc at SYD T3.

Staff were pretty vigilant tonight in guiding passengers to available tray spots and also getting people to keep their stuff in their bags.

 

[AIRwin]

You can but I avoid doing this after having a situation at ADL. The seat on the slip (which I never looked at until it was too late) was not the one on my printed BP - I had been "moved" very late unbeknownest to me.

But the paper boarding pass would still have beeped at the gate if you had been moved?

 

[mviy]

All security lanes at SYD T3 are now 3D scanners.

The new scanners in the main screening area were commissioned sometime over the weekend. I went through Fri and they were using the old scanners. Went through again tonight and they have bought down the hoarding around most of the main screening area with new scanners now operational. So gone are the days of ever having to remove laptops etc at SYD T3.

That'll be great for my return trip back via SYD next month. What about the international terminal T1? Not having to remove my laptop, iPad etc. would be fantastic.

 

[dylarr]

That'll be great for my return trip back via SYD next month. What about the international terminal T1? Not having to remove my laptop, iPad etc. would be fantastic.

No word on SYD T1 International however there was reporting in the media recently about T2 Domestic also getting the 3D scanner treatment later on this year.

 

[TheInsider]

But the paper boarding pass would still have beeped at the gate if you had been moved?

Correct and also would've printed a paper slip with the new seat too.

 

[SCM]

The new scanners in the main screening area were commissioned sometime over the weekend. I went through Fri and they were using the old scanners. Went through again tonight and they have bought down the hoarding around most of the main screening area with new scanners now operational. So gone are the days of ever having to remove laptops etc at SYD T3.

Funny story, this is the case at AMS Schiphol - shouldn't need to take out anything. When I went through security there recently they pulled me up and said there's too much stuff in the bag (just a backpack), scanner couldn't make sense of it, so they hand searched it anyway.

Pretty ironic if you think about it.

 

[serfty]

But the paper boarding pass would still have beeped at the gate if you had been moved?

You are correct, that would have happened if I had scanned my original cardboard BP rather than my FF card.

I boarded the aircraft by showing the FA my BP and sat in the seat shown on it, not the seat I had been moved to (as I was unaware I had been "moved"). This caused an issue when the PAX who had been allocated my original seat boarded, saw me and aggressively demanded I move from "their" seat. They became more aggressive when I showed them my boarding pass with that same seat number. It took the FA and staff at the gate to sort it out.

Correct and also would've printed a paper slip with the new seat too.

As already indicated, I did not look at the slip; I just stuck it in my pocket (Can't read it without reading glasses which I don't normally wear walking around).

The situation was needlessly caused by staff at ADL.

Because of this incident I have not used the barcode on my FF card to board a flight since - that was the first time and the last time.

(Nor do I use my 'phone as it's easier to show the FA a boarding pass held in two fingers while juggling my carryon as I board.)

 

[SydneySwan]

Is Alan Joyce capable of accepting any responsibility for Qantas' failures?

A good leader takes credit for the things they do well, but also accepts responsibility for their failures. A bad leader takes credit for things others do well, and blames others for their failures...

The buck stops with the CEO, does it not?

Hasn't AJ noticed that there has a been a change of government recently and that that approach is no longer acceptable?

 

[Vic]

That'll be great for my return trip back via SYD next month. What about the international terminal T1? Not having to remove my laptop, iPad etc. would be fantastic.

I thought international have had them for a while...

 

[mviy]

I should remember having only been there a few weeks ago. You might be right.

 

[Vic]

I should remember having only been there a few weeks ago. You might be right.

More likely I'm wrong then. it's been over 2 years since I was there...

 

[Townsend]

Wow! To think I thought all the problems were fixed! I may be Platinum but it makes no difference! I have just spent the morning on the phone.

I rang this morning at 6.45am to find out about a travel pass….no Mr Joyce I had not been sent an email so could not do it on line. Was then sent a travel pass with $1788 on it. This higher than expected and so I queried it and was informed it was correct.

Tried to use it three times and each time I was advised that there was a discrepancy between my name and the pass number. Three times I rang and each time I went through to Fiji (how on earth people get through to Hobart I do not know!) and was told on two occasions that everything was fine. The third time I reached a lady who knew what she was doing and she told me that I actually only had $78 on the pass which is why I couldn’t book the flights. I fi ally booked paid flights at 1.00pm 5 hours 15 minutes after my initial phone call.

Mr Joyce, I tried to find out my balance on line, I tried to book on line and then two totally incompetent call centre staff wasted five hours of my time. If this is the new improved call centre system Qantas has wasted their money.

 

[mviy]

More likely I'm wrong then. it's been over 2 years since I was there...

I've been to about four different airports in recent weeks. I do remember at least one I could leave my laptop in. That might have been SYD.

 

[SydneySwan]

I've been to about four different airports in recent weeks. I do remember at least one I could leave my laptop in. That might have been SYD.

You certainly can at the Gold Coast airport.