My QF flying days are numbered - due to poor QF CS

[mel1]

It's appalling customer service when so little would make you so happy. I hate seeing what's happened to our Qantas. Singapore Airlines is our go-to airline now (which of course is difficult to USA, but then Cathay is the way to go)

 

[mannej]

Re: My QF flying days are numbered - poor QF CS

Time to send a picture of a lemon meringue pie to AJ.

What a stupid pointless post.

It's a poor attempt at humour that won't help the OP in the slightest.

 

[blacksultan]

I'm so pi$$ed off with QF atm...when i get back to Oz, I shall sent the CEO a registered letter including the email trail showing how inept their customer service / frequent flyer center is in sorting out a relatively simple issue for me. He almost certainly won't read it but hopefully someone higher up the food chain will! As a QF Plat and LT Gold member, my flying days with QF are numbered!!i

Do you`ll know you`ll can complain to the airline ombudsman?

 

[TomVexille]

What sector was that - ORD/LAX?

Enjoyed MCE seating on the AA 788 NRT/ORD/NRT enroute to ATL window and aisle with a shadow in the middle both ways.

Considering is was a miatake fare of around USD230.00 return pp incl taxes I felt we got our moneys worth.

It was DFW-NRT, and ours was cheaper

 

[fiscal]

Re: My QF flying days are numbered - poor QF CS

What a stupid pointless post.

It's a poor attempt at humour that won't help the OP in the slightest.

Ooh, harsh. Humor, is always in the eye of the beholder. I am sorry that you did not find it even slightly amusing. However, that one lemon meringue pie, and the negative publicity it brought to AJ, seems to have had some effect.

As to helping the OP, maybe not, but then a little humour, by making fun, is certainly not hurtful and may lift the spirit of the OP. And, I also backed them up on social media for good measure.

 

[mannej]

You are trying to use an attack against someone's sexual preference as an attempt of humour.

Sorry but no.

 

[fiscal]

Re: My QF flying days are numbered - poor QF CS

Ooh, harsh. Humor, is always in the eye of the beholder. I am sorry that you did not find it even slightly amusing. However, that one lemon meringue pie, and the negative publicity it brought to AJ, seems to have had some effect.

As to helping the OP, maybe not, but then a little humour, by making fun, is certainly not hurtful and may lift the spirit of the OP. And, I also backed them up on social media for good measure.

The Lemon Meringue pie was against corporate bullying, nothing more and nothing less. I am sorry if you saw it differently. I will not speak more on this as it strays from the message we are trying to give to QF.

 

[mannej]

Re: My QF flying days are numbered - poor QF CS

The Lemon Meringue pie was against corporate bullying, nothing more and nothing less. I am sorry if you saw it differently. I will not speak more on this as it strays from the message we are trying to give to QF.

Against corporate bullying? The choice of victim was deliberate, so you can't really suggest no more no less.

The ACA is the appropriate action here.

 

[serfty]

Re: My QF flying days are numbered - poor QF CS

[moderator hat]

Please settle down.

Further discussion relating to certain events in Perth will be removed without further notice.

Sanction may follow for repeated non compliance.​

[/moderator hat]

 

[MEL_Traveller]

Do you`ll know you`ll can complain to the airline ombudsman?

Unfortunately there is no such thing as an airline 'ombudsman' in Australia... at least within the accepted definition of the term 'ombudsman'. The ACA has no 'power' and can't direct airlines to act in a certain way, only assist in trying to reach an outcome. They have had some success, granted, but also instances where they have been unable to help (involuntary downgrade compensation for example), and that's where consumer rights come in.

 

[ermen]

Can you go to small claims tribunal to claim points in kinds?

 

[Spongbob]

Can you go to small claims tribunal to claim points in kinds?

Given the low dollar value of QFF points, the case would need to go to a very, very small claims tribunal.

 

[cove]

Kpc it does sound like we have a better chance of seeing you on an SQ flight than a QF flight.
Just so you know when we were downgraded on a QF long haul at about 12 hours before flying I was tipped off to negotiate before flying. It took about an hour to negotiate but I was happy with the cash that was to be refunded. We had bought first class tickets and went on an old 747 junker that had not been reworked.
Mrscove makes me buy tickets on QF at least once each year. Last year it was two each so that was a bit of a wealth hazard.

 

[marki]

I'm so pi$$ed off with QF atm...when i get back to Oz, I shall sent the CEO a registered letter including the email trail showing how inept their customer service / frequent flyer center is in sorting out a relatively simple issue for me. He almost certainly won't read it but hopefully someone higher up the food chain will! As a QF Plat and LT Gold member, my flying days with QF are numbered!!i

kpc I understand the frustration with Qantas CS ....I have had similar ( surprisingly many) experiences with good o QF CS. However after initially being fogged off many times in fact, they did eventually see reason....thank you very much. But it wasn't easy

 

[Austman]

Kpc it does sound like we have a better chance of seeing you on an SQ flight than a QF flight.

SQ customer service?

While SQ can be great in the air, I've had a lot of issues with them over the years when they cancel/reschedule their flights. IME they are far worse than Qantas. At least with Qantas, they usually (eventually) offer something (goodwill). SQ are far more pedantic IME.

 

[kpc]

have you tried the Australian Airline Customer Advocate? Home
I have had not any direct experience with them, they have been mentioned in this forum before I think. Would be curious to know what they have to say.

A final update: After more than 3 months of getting absolutely no adequate responses from the QF frequent flyer team including emailing the Manager Service Delivery of Qantas Frequent Flyer Service Centre, the Qantas Customer Care team, and engaging the Qantas social media team on Facebook, I made a complaint to the Australian Airline Customer Advocate mentioned above, and lo behold, a week and a half later, I have been refunded 56000 QF points, being the difference between a F and J QF award between Dfw and Syd. I'm not sure whether I should jump for joy or just shake my head....:shock:

 

[ermen]

Wow that is sheer incompetence by QF

 

[JohnK]

I'm not sure whether I should jump for joy or just shake my head....:shock:

Shake your head kpc. That's very poor customer service. Qantas playing hard ball hoping you'd give up.

 

[boomy]

Very disappointing outcome. Sadly it looks like being WP doesn't means much these days. I hope loyal members who get treated as badly as the OP will be smart enough to show QF that loyalty is a two way street and take their business elsewhere, at least temporarily. The only way to talk to big organisations and force them to change is by hurting them financially.

 

[GoldCanyon340]

A Platinum receiving this treatment is shocking. I'm glad you got the 56k at least.