New 100 Year anniversary Q Tags

[DC3]

I called about a week ago to get a replacement card and asked for a tag while I was at it - 2nd one during my current membership year. They said it was on its way but no sign yet.

Jennifer?

 

[dairyfloss]

Since my previous John Cleese attempt was not even acknowledged by anyone at Qantas (but thank you @Matt_01), I have had another attempt today using the on line form. Let's see if that has any more luck. Is there some other way that people are getting through on this topic eg by email?

View attachment 249568

Yes - it was e-mail for me... From my post #259, up-thread:

I went the e-mail route rather than the online form... I had an automated reply with an SR number almost right away, and then [my] Jennifer wrote about 7 hours later to say my pack would be sent out

E-mail address used was frequent_flyer [at] qantas.com.au

Cheers,
Matt.

 

[boomy]

Sounds like poor excuse. Seems it really depends who gets to handle your request. After the debacle I’ve experienced last year (which is documented on this forum) this year only had to send one email, got almost instant confirmation and coaster arrived in 10 days.

Not everything went smoothly though, while I had confirmation for new card as well it didn’t arrive. Looks like QF scrapped physical cards all together which is a shame, especially when I receive new FF cards from other airlines I’m not at all loyal to, without even requesting them.

Ok looks like QF still offer cards, but there is a delay. Here is the response to a followup email asking if cards and coasters are being sent separately.

We humbly apologise for the delay in the shipping of the card. Yes, you are supposed to receive it separately and the card was just dispatched within the week.

Rest assured that it's already in transit and should arrive in the next 10-14 business days.

 

[DC3]

... I have had another attempt today using the on line form. Let's see if that has any more luck. ...

Jennifer may be processing requests via the on-line form.

 

[Seat0B]

Jennifer may be processing requests via the on-line form.

My Jennifer has refused me twice already, so I hope to get a more friendly Jennifer this time

 

[Fergo747]

Was pleased to get home this evening to have this waiting for me...



Took slightly longer than the advised 10-14 days that I was told

 

[Seat0B]

So excited. I just got this message from the lovely July in response to my initial "John Cleese's parrot" request sent on 16 May. And from the wording with "humbly apoologize if we may have overlooked your initial request", it was not an automated response. Anyway, the lovely July will send me 1 Bag Tag! In 10-14 days - which is a bit tight for my flight on 18 June, but thanks to @Matt_01 I have a working tag anyway. Feeling very happy right now. Take that, Jennifer!





After not hearing back to that request, I lodged another one last week , so maybe I will even end up with a tag from that request as well. Cornucopia!

 

[LinaLee]

My coaster arrived 11 days after the lovely July said it was on the way, happy as

 

[Matt_01]

So excited. I just got this message from the lovely July in response to my initial "John Cleese's parrot" request sent on 16 May. And from the wording with "humbly apoologize if we may have overlooked your initial request", it was not an automated response. Anyway, the lovely July will send me 1 Bag Tag! In 10-14 days - which is a bit tight for my flight on 18 June, but thanks to @Matt_01 I have a working tag anyway. Feeling very happy right now. Take that, Jennifer!.....

I requested another for MrsM a day or so after I sent your care package, this arrived last week. It is just speculation, I think the 100 tags will be around for a while or until QF comes up with a new branding opportunity.

 

[Kangol]

Enquired about this, got told that they don't have any in stock currently. Whether that is the white P1 or another style, I don't know.

It arrived, the white 100 year version. There is still hope!

 

[Seat0B]

Well today was the 14th day of my 10-14 day wait and no tag. I will give them until next week before I call and try again! Honestly, this is the most fun I’ve had for a while . I definitely need to get out more!

 

[DC3]

Well today was the 14th day of my 10-14 day wait and no tag …

Jennifer?

 

[Seat0B]

Jennifer?

Looks like Jennifer has hijacked the lovely July, who promised me the tag!

 

[LinaLee]

Looks like Jennifer has hijacked the lovely July, who promised me the tag!

Maybe they are all the same person....

 

[GaryLG]

Maybe they are all the same person....

Maybe none of them are real at all, just virtual replies!

 

[craven morehead]

Maybe RedRoo is moonlighting?

 

[Seat0B]

July has delivered!

 

[Lat34]

Mr Lat34 is pretty chuffed with his (birthday surprise) SG coaster received today

 

[NickCorr]

Are you all using the generic Frequent Flyer email address, or is there some secret one?

 

[sudoer]

Are you all using the generic Frequent Flyer email address, or is there some secret one?

I have had success with both the generic email and also calling the QFF team (who I believe only open monday-friday)