New 100 Year anniversary Q Tags

[AIRwin]

Slightly off topic but it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't

It's an Animal QFarm out there...

 

[DC3]

... it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't

Because most will believe whatever they are told.

 

[BD1959]

Slightly off topic but it irritates me that Qantas is so inconsistent with who and why they send those bag tags out for. Why are some FFers being told nothing is being sent, but then some get it in the mail. If they aren't sending it out then why do some get it but others don't

Because most will believe whatever they are told.

... I then questioned whether they're either restricted or not again and why QFF isn't meeting it's obligations ... she again said they are not being sent out nor are FF cards. I asked why we weren't being notified that these obligations were suspended and she said that the notification was available on QF's Covid-19 page - which I read back to her and doesn't mention any of this ...

An update ....

The CSR I spoke to yesterday called me back ...was informed that my request had been granted

calmelb: Just to back DC3's point from my experience, if you don't get the response you'd like, question them on their obligations. If you still don't get the response you want hang-up and call back.

TBH: This appears to be just another example of QF/QFFs consistently inconsistent service delivery.

Regards,

BD

 

[DC3]

Just spoke with "Qantas Premium" in the Philippines

Took me through 6 security questions first before informing me that bag-tags are "restricted" and she was "escalating your request". I asked what "restricted" meant before she finally admitted that they are not being sent out at all "but you are such a good customer I will ask for you". She then came back and asked when my next travel was ... I then questioned whether they're either restricted or not again and why QFF isn't meeting it's obligations ... she again said they are not being sent out nor are FF cards ...

Unfortunately, the Manila Call Centre just seems to often follow a script. I don’t know whether they type-in key words, and see what suggested responses come up on the computer monitor, but the responses seem to not have any “freedom of thought”, just robotic replies, which may not necessarily match the question/issue.

 

[Seat0B]

So I applied following the advice up thread using the "request new membership card" drop down, although I specifically requested a new Centenary bag tag. Got this back after a couple of days:

"Thank you for contacting the Qantas Frequent Flyer Service Centre.

Like most airlines impacted by Coronavirus Ms Seat 0A, Qantas is bound by Government enforced travel restrictions resulting in network changes and lounge closures. As a result we have paused a number of our travel related services including the issuance of physical membership cards, and so we’re unable to provide a replacement card for you at this time.

If you expect to be travelling in the near future, you can use the digital Frequent Flyer card available on the Qantas App by selecting ‘My QFF’ and the card icon in the top right hand corner of the screen. Your Frequent Flyer status will continue to appear on boarding passes provided your membership number is entered into your booking.

We welcome your feedback. For us to improve our service, please complete our customer feedback survey via qantas.com/QantasEmailSurvey *

Kind regards


Jennifer
Qantas Frequent Flyer Team"


I note that they managed to blame COVID for no membership card - quite creative use of this excuse! I also note that it is that "Jennifer" again. Not sure she is a real person, she seems a bit variable in how she responds .
Anyway, I replied saying thanks, but I don't want a card I would please please please like a bag tag, so will see what happens next.

 

[Hvr]

I also note that it is that "Jennifer" again.

Just be thankful you're not dealing with Karen.

 

[Seat0B]

Just be thankful you're not dealing with Karen.

I think "Jennifer" is the new "Karen"!

Plus, I can only imagine the eye rolling and smirking that goes on at the call centere if a member ever calls up and says they were speaking with Jennifer, or asks to be connected with Jennifer!!

 

[Daver6]

I think "Jennifer" is the new "Karen"!

Plus, I can only imagine the eye rolling and smirking that goes on at the call centere if a member ever calls up and says they were speaking with Jennifer, or asks to be connected with Jennifer!!

I suspect it's something like this...

 

[AFF Editor]

I guess this is another case of consistently inconsistent™.

I asked a media contact at Qantas (*not Jennifer) to clarify what's going on with the sending out of new Q Bag Tags, and was just told that Qantas stopped issuing new membership cards in April 2020 with a few exceptions, for example new Chairmans Lounge members and those with active Qantas Travel Money accounts.

Still doesn't explain why some Platinum/Platinum One members have been sent bag tags, and anyway my question was specifically about bag tags, not cards.

 

[Fergo747]

Still doesn't explain why some Platinum/Platinum One members have been sent bag tags,

Have we seen any P1 100 Year Anniversary tags? If so I would like to get my hands on one or two.

 

[sudoer]

Have we seen any P1 100 Year Anniversary tags? If so I would like to get my hands on one or two.

New 100 Year anniversary Q Tags

Are there special designs for Silver, Gold, WP, P1? Or does everyone get the same one

www.australianfrequentflyer.com.au

 

[Matt_01]

Have we seen any P1 100 Year Anniversary tags? If so I would like to get my hands on one or two.

I have not seen any in person but then again I have not flown for 6 months. I to would like to get the P1 100 Anniversary luggage tag. MrsM has the WP one.

 

[sudoer]

Had some success requesting a 100 yr design WP tag on Monday.



I'd called QFF for two different issues - following up an open ticket, and opening a new ticket for some overdue Qantas Mall points. The rep was very helpful with those two requests so I mentioned I had some upcoming travel in early December and was hoping to get a replacement bag tag. This approach seemed to go down well. No mention of tags being on hold, they arrived in the mail today.

As others experienced, I only received one tag instead of the usual two.

 

[Lat34]

From the "contact us" link on the web page, selecting "Member Card Replacement" as the subject then requesting a replacement bag tag definitely works.

Ordered 9 March, the 100 year tag arrived 30 March.

I'm WP - has any SG or PS received a replacement tag with 100 years?

** EDIT: forgot to add, I also received an acknowledgement email from QFF with Subject: Qantas Loyalty and a Service Request number advising receipt should be 10-14 working days **

I am still WP, so Y(tag type)MMV... same request process logged late Nov and 100 year bag tag received 11 Dec 2020.
Comment: "due COVID-19 preference for contactless bag check-in, I would like to request a replacement for my battered bag tag please" via "Member Card Replacement" per above.

 

[bPeteb]

Hi Lat34. I'm on the website now and this is the message -

We've temporarily paused sending out replacement Qantas Frequent Flyer Cards. However, you can access your digital Frequent Flyer Card via the Qantas App. To view on the Qantas App, click on 'My QFF' and then tap the card icon on the top-right of your screen.

If you'd like to order a Qantas Travel Money Card or have any questions, click here and scroll to the 'Enquire' section and select 'Replacement Card' from the enquiry dropdown.

Lost or stolen cards
If your Qantas Travel Money card is lost or stolen, contact Mastercard Global Support on 1300 825 302 (from within Australia), or +61 1300 825 302 (if overseas).

and when you select the link you go right back to here

Pause of physical cards​

The distribution of Frequent Flyer, Qantas Club and Chairmans Lounge physical cards and kits will be paused until 31 March 2021. Members will still get access to digital cards in the Qantas App and will receive email communications regarding tier changes or membership purchases.

Find out more about card pause

I'm guessing I'll wait until I have to call again to ask about a new bag tag

 

[QF_Flyer]

Hi Lat34. I'm on the website now and this is the message -

We've temporarily paused sending out replacement Qantas Frequent Flyer Cards. However, you can access your digital Frequent Flyer Card via the Qantas App. To view on the Qantas App, click on 'My QFF' and then tap the card icon on the top-right of your screen.

If you'd like to order a Qantas Travel Money Card or have any questions, click here and scroll to the 'Enquire' section and select 'Replacement Card' from the enquiry dropdown.

Lost or stolen cards
If your Qantas Travel Money card is lost or stolen, contact Mastercard Global Support on 1300 825 302 (from within Australia), or +61 1300 825 302 (if overseas).

and when you select the link you go right back to here

Pause of physical cards​

The distribution of Frequent Flyer, Qantas Club and Chairmans Lounge physical cards and kits will be paused until 31 March 2021. Members will still get access to digital cards in the Qantas App and will receive email communications regarding tier changes or membership purchases.

Find out more about card pause

I'm guessing I'll wait until I have to call again to ask about a new bag tag

Give them a call, that message has been on the website for months I believe, if you request them they’re still sending them out.

Pausing cards I can understand, as the expiry dates are all over the place with the extensions, and there are alternatives (the app), but the bag tags have an actual, immediate use.

 

[dasheighty]

I called today on another matter and then asked for replacemnt tags, and was told they are not issuing tags again until March 2021.

 

[Lat34]

... I'm guessing I'll wait until I have to call again to ask about a new bag tag ...

Maybe just email [email protected] and tell them "With the COVID-19 preference for check-in using bag tags, I would like to request a replacement for my battered bag tag please"

Also, it looks like the "Enquire request" at the bottom of the Frequent Flyer page has been updated since my request on 26 Nov as the Category & sub Category options seem to have disappeared from Frequent Flyer | Qantas and selecting Replacement Card now shows a pop-up message



Email response received from Qantas Loyalty:
From: Qantas Frequent Flyer <[email protected]>
Sent: Monday, 30 November 2020 7:00 PM
To: Lat34
Subject: Qantas Loyalty - SRxx_xx_x

Dear Lat34,
Thank you for contacting Qantas Frequent Flyer Service Centre.
As requested, we’ve ordered your replacement bag tag, which will be delivered to you in the next 10-14 business days.
We welcome your feedback. For us to improve our service, please complete our customer feedback survey via qantas.com/QantasEmailSurvey *

Kind regards,
Leslie
Qantas Frequent Flyer Team

 

[bPeteb]

Thanks Lat34, I'll give the direct email method a try

 

[GaryLG]

I tried for a new/replacement one after reading the posts yesterday through the enquiry form but no response so far.