New 100 Year anniversary Q Tags

[DC3]

hmm got this reply from QFF: "Like most airlines impacted by Coronavirus, Qantas is bound by Government enforced travel restrictions resulting in network changes and lounge closures. As a result we have paused a number of our travel related services including the issuance of physical membership cards and bag tag, and so we’re unable to provide a replacement bag tag for you at this time."

Jennifer is back from holidays?

 

[SYD]

Jennifer is back from holidays?

Apparently not the "nice" Jennifer...

 

[AIRwin]

Apparently not the "nice" Jennifer...

Not happy Jen!

 

[cmon0005]

Should I just email again and hope for the best?

 

[DC3]

Should I just email again and hope for the best?

As long as Jennifer doesn’t get hold of it.

Edit: I would probably just send a fresh email in 7-10 days, or so, without referring to any previous request. Rinse and repeat if necessary.

 

[bPeteb]

Jennifer was good to me On a related note pulled a couple of old gold coasters out of a drawer today and the rubber around the top has started to disintegrate. A much older silver good as, silver

 

[dk4]

Jennifer was good to me On a related note pulled a couple of old <snip> coasters out of a drawer today...

Here's what I found in my drawer... The "original RFID launch" platinum packaging and tag colour, together with the end of line former non-smart bag tags on the sides.

Then a sample of the additional four different platinum styles/colours I seem to have collected, collated together underneath in the packaging slots.

 

[sudoer]

My partner requested new tags via email over the weekend and mentioned upcoming domestic travel in March:

As requested, we’ve ordered your replacement Bag tags, which will be delivered to your registered mailing address in the next 10-14 business days.

Kind regards,

Marietta Faye

Will update once they arrive to confirm whether she gets the commemorative or red roo design.

 

[SYD]

My partner requested new tags via email over the weekend and mentioned upcoming domestic travel in March:



Will update once they arrive to confirm whether she gets the commemorative or red roo design.

My partner did same - after seeing my “100“ tag arrive. Also got the positive email response from “Marietta” today.

 

[Muppet501st]

I requested a luggage tag, after making SG back last November,
Here is my reply from QF

Thank you for contacting the Qantas Frequent Flyer Service Centre.

This is in regards to your query about baggage tags for achieving Gold.

Like most airlines impacted by Coronavirus, Qantas is bound by Government enforced travel restrictions resulting in network changes and lounge closures. As a result we have paused a number of our travel related services including the issuance of cards, kits and baggage tags.

We will however continue to monitor the situation and will update members if anything changes.

For Frequent Flyer help, you can call Frequent Flyer on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday. If calling from overseas, visit qantas.com/contactus for your local contact number. Please have your Frequent Flyer number and PIN available when you call.

Kind regards

Irish
Qantas Frequent Flyer Team

 

[Daver6]

I requested a luggage tag, after making SG back last November,
Here is my reply from QF

Thank you for contacting the Qantas Frequent Flyer Service Centre.

This is in regards to your query about baggage tags for achieving Gold.

Like most airlines impacted by Coronavirus, Qantas is bound by Government enforced travel restrictions resulting in network changes and lounge closures. As a result we have paused a number of our travel related services including the issuance of cards, kits and baggage tags.

We will however continue to monitor the situation and will update members if anything changes.

For Frequent Flyer help, you can call Frequent Flyer on 13 11 31 between 7am and 7pm (AEST) Monday to Saturday. If calling from overseas, visit qantas.com/contactus for your local contact number. Please have your Frequent Flyer number and PIN available when you call.

Kind regards

Irish
Qantas Frequent Flyer Team

Well you heard it directly from the CEO at least

 

[AIRwin]

Well you heard it directly from the CEO at least

No go from CEO...

 

[cmon0005]

And on my 2nd attempt no go, makes no sense as using the bags is more 'contactless' than the paper tags..

 

[motef]

So email sent on Monday afternoon via the website

I have some upcoming domestic travel and with the COVID-19 preference for contactless bag check-in I was hoping to get some replacement bag tags as my current ones are damaged. Thankyou

Response back Wednesday morning

Dear Mr motef,

Thank you for contacting Qantas Frequent Flyer Service Centre.

As requested Mr motef, we’ve ordered your Qantas bag tag replacement, which will be delivered to you in the next 10-14 business days.

Kind regards,

Jennifer

Qantas Frequent Flyer Team

 

[craven morehead]

Will hit Platinum for first time this weekend. Will be interesting to see if I get any shiny new 100 year WP Coasters in the mail.

 

[cmon0005]

After replying with a rebuttal about QTags being safer and more contactless than paper luggage tags I have now been ordered some.

 

[flyingfan]

Will hit Platinum for first time this weekend. Will be interesting to see if I get any shiny new 100 year WP Coasters in the mail.

Congratulations on making WP. Just don’t count on arrivals access.

 

[craven morehead]

Congratulations on making WP. Just don’t count on arrivals access.

Is that another enhancement or a temporary Covid response?

 

[flyingfan]

Is that another enhancement or a temporary Covid response?

Probably neither, but normally Enhancements(TM) are communicated in the manner of “We’re enhancing our services in response to feedback from customers who’ve told us they don’t want arrivals access...” as in the other thread.

 

[DC3]

And on my 2nd attempt no go, makes no sense as using the bags is more 'contactless' than the paper tags..

Jennifer?