Dear Maccaisking,
Reference Number: xx_xx_
Thank you for purchasing a Coles Reloadable MasterCard.
Due to recent account activity, all of your Coles Reloadable MasterCards and any Coles Gift MasterCards linked to your card number ending in xx_x have been temporarily restricted or closed, or subject to increased monitoring until we receive some further information from you.
In order to have your card reinstated, you will need to provide us with the following documents:
1. A certified copy of your Australian drivers licence, Australian passport or proof of age card (with photo) issued by an Australian state or territory.
2. A certified copy of a recent statement (within the last 6 months) of the Australian bank account or debit card which you used to load funds onto your card. If this is not your account, you will also need to provide to us written confirmation from the account owner that they have authorised the funds to be credited to your card.
The documents will need to be certified by an Australian Justice of the Peace or Commissioner for Declarations, or an Australian legal practitioner.
Once certified, please return the documents to us at:
· Post to: PO Box 523, TOOWONG QLD 4066
If you do not return the documents to us within 10 days of the date of this letter, your cards will be closed.
We apologise for the inconvenience, however be assured that we take these measures to ensure the security of your funds.
Yours sincerely,
Coles Prepaid Cards Customer Support Centre