No Points/SC's earned for QF international

[Mattg]

As well as what Mattg says above, also before completing the sale there is an information page which shows whether or not points and credits are earnt on the booking. IIRC it is a page which shows that info, cancellation and changes policy etc. If you had read this page you would have known prior to payment what you would be receiving.

Assuming that it actually showed as zero points & SCs...

 

[eric2011]

During the booking process under a section called "Important Fare Information the following appears about half way down the page"

My bolding
[TABLE="class: qfConnectorTable"][TR][TD="class: sideText"]Qantas Frequent Flyer
[/TD][TD][/TD][TD="class: sideText, width: 580"]

• Qantas Points and Status credits may be earned on this fare.
• You may request Classic Upgrade Rewards on this fare. However, Classic Upgrade Rewards can only be redeemed on flights that are operated by Qantas with a QF flight number.
• This fare is classed as Flexible Economy for the purposes of calculating how many Qantas Points and Status credits you earn, or how many Qantas Points you need to redeem a Classic Upgrade Reward.
• When points are earned on this fare, Minimum Points GuaranteeThis will open a new tab or window in your browser. applies

[/TD][/TR][/TABLE]
OR...my bolding


[TABLE="class: qfConnectorTable"][TR][TD="class: sideText, width: 125"]Qantas Points, Status credits and Upgrades[/TD][TD][/TD][TD="class: sideText, width: 580"]

• Qantas Points and Status Credits will not be earned on this fare.
• You may request a Classic Upgrade Reward on this fare when booked as an Economy or Premium Economy Classic Flight Reward.
• For the purposes of redeeming Qantas Points for a Classic Upgrade Reward,these are classed as Classic Flight Reward or Classic Flight Reward Premium Economy,based on the original cabin booked.
• A Classic Flight Reward booked in the Business cabin is not eligible for a Classic Upgrade Reward

[/TD][/TR][/TABLE]

 

[MEL_Traveller]

OR...my bolding


[TABLE="class: qfConnectorTable"][TR][TD="class: sideText"]Qantas Points, Status credits and Upgrades[/TD][TD]
[/TD][TD="class: sideText, width: 580"]

• Qantas Points and Status Credits will not be earned on this fare.
• You may request a Classic Upgrade Reward on this fare when booked as an Economy or Premium Economy Classic Flight Reward.
• For the purposes of redeeming Qantas Points for a Classic Upgrade Reward,these are classed as Classic Flight Reward or Classic Flight Reward Premium Economy,based on the original cabin booked.
• A Classic Flight Reward booked in the Business cabin is not eligible for a Classic Upgrade Reward

[/TD][/TR][/TABLE]

Agree - but the second set of wording I would expect for an award ticket, not for a revenue fare! All the advertising says 'food, points, entertainment included'. At least it used to unless they've quietly withdrawn that?

 

[eric2011]

Agree - but the second set of wording I would expect for an award ticket, not for a revenue fare! All the advertising says 'food, points, entertainment included'. At least it used to unless they've quietly withdrawn that?

Yes the second set was for an award booking. I just put it up to show the different types of wording and in the OP's case the top line would have been showing if it wasn't going to earn. IYKWIM

 

[esseeeayeenn]

Yes the second set was for an award booking. I just put it up to show the different types of wording and in the OP's case the top line would have been showing if it wasn't going to earn. IYKWIM

But this misses the whole point. The only time the second wording is shown is when you make an award booking because all paid bookings earn points and status credits!

 

[eric2011]

.... because all paid bookings earn points and status credits!

But in the OP's case, not all paid bookings have resulted in points and SC's. In the OP's case the top line in my post would have shown. ( the top line not the entire quoted words.

 

[Mattg]

But in the OP's case, not all paid bookings have resulted in points and SC's. In the OP's case the top line in my post would have shown. ( the top line not the entire quoted words.

But how do we know that? It wouldn't surprise me if it actually showed that points & SCs would be earned.

 

[esseeeayeenn]

But in the OP's case, not all paid bookings have resulted in points and SC's. In the OP's case the top line in my post would have shown. ( the top line not the entire quoted words.

The point is it shouldn't have shown that.
It also shouldn't be in the E fare bucket.
According to the Qantas website there is no such fare bucket on Qantas International flights.
See here or my screen shot below.


Although there WAS such a discount economy fare bucket prior to 30 June 2014.

So something strange has occurred.
I do not think this is simply a case of a passenger not looking carefully enough at the terms and conditions of the fare they purchased.

 

[cwphoto]

Incorrect.

But in the OP's case, not all paid bookings have resulted in points and SC's. In the OP's case the top line in my post would have shown. ( the top line not the entire quoted words.

 

[teamhamsandwich]

A booking of mine made on 23/8. I didn't realise until after booking I was in E. I'm considering calling and paying to change class to get credits.

 

[oz_mark]

While I tend to lean toward there being some disconnect in Qanras that leads them to sell fares that are in non earning class, if Qantas really are selling non earning classes, Qantas need to be a bit more upfront about this. Given that they don't really expose the fare class anywhere easily found, I think they really need to call out non earning classes in the booking engine.

I still think it is an oversight though. Either the class should be listed in the earnings table, or don't use it as a tactical sale class, or whatever they are doing. Or stop hiding behind fare familes and expose the booking class.

 

[RichardMEL]

Several points.

1. Just because E class does not show up as an eligible booking class for international flights does not mean it does not exist; it does.
2. E class, confusingly, is eligible for DOMESTIC bookings as an earning class - so the MEL-SYD example above is fine
3. I think it is a fair assumption to make that the ticket booked would earn given QF do not, as a rule, have classes of revenue bookings that do not earn under QFF (but do not under other schemes, of course)
4. The screenshots and comments about the booking screens include the word "MAY" a lot. ie QF is clearly saying "QFF members *MAY* earn up to...." but does not guarantee it. That's their get out of jail card there should they wish it

I think the agent who suggest it was an employee ticket was simply going off maybe what other uses of that booking classes were, but perhaps for this particular discount/sale fare it was booked into E by either design or error.. the original fare rules would need to be consulted if QF intended it to be non earning or not. By QF's posted earning rules, E class does not earn on international sectors. Confusing because it does on dom. I'd still follow back up with QF on this one, but I think the OP is out of luck if it did book into E for whatever reason.

 

[TheInsider]

Wouldn't be a staff ticket. Was it a booking where an employer was given certain discounts (like family and friends offers) that had certain conditions attached to it. Or was it just booked through the normal qantas website, as anyone else would do?

 

[esseeeayeenn]

Just because E class does not show up as an eligible booking class for international flights does not mean it does not exist; it does.

The table I posted is not the more easily found table of eligible booking classes but purports to be a table of all Qantas booking classes.

 

[RichardMEL]

Availability for tonight's QF9:

QF 9 1 MEL
02/11/16 23:25 LHR
03/11/16 12:40 388
Daily
NA / NA F4 A4 P0 J9 C9 D9 I9 U0 W9 R9 T9 Z0 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G0 X9 E9

 

[RichardMEL]

Of course, noting E shows up after both Group and Award booking classes does suggest it is not for general consumption

 

[esseeeayeenn]

Availability for tonight's QF9:

That's interesting.
I have browsed back through the flight availability and upgrade possibility thread and seen a couple of recent examples which show availability in E.
I wonder if they have revived the fare bucket recently for some purpose?

This example is interesting as it seems E is only available for bookings ex AU - not available on the single sector ex DXB.

phew!!


MEL-DXB is wide open. The I9 suggests very good WP upgrade potential. A little less for the onward connection

View attachment 81016View attachment 81015

And if you were looking at the entire journey:

View attachment 81017

 

[RichardMEL]

An EF fare availability search for QF on both MEL-LHR and SYD-PVG (as examples) shows zero fares currently loaded for any date range that book into E
Ths suggest it's not a revenue fare bucket (eg: employee)

on Domestic sectors, I see a number of sale fares that book into E with all kinds of restrictions and text about restricted to specific agents for sales (curious)

 

[zoomzoom]

Typical, the passenger pays for QF mistake............they have an attitude problem...............they don't understand service or customer good will. I've moved on from QF where ever possible. Too many bad experiences, fares too expensive..

 

[Prof Henry]

It's true that e-Tickets don't display Fare Type; Managing your Booking does via a hotlink but I don't believe I've ever had E so can't go back to check.
Why is QF faffing around with this? It seems clear that the Member was not given access to any clear (or certainly accessible) advice that this was a very rare non-earning paid fare. QF should graciously hand over the 60SCs and an apology and stop nickel-and-diming. I endorse the much earlier advice to contact Red Roo.