No Spirits (in J) Masquerading as COVID? [Back from Apr 2022]

[Ansett]

I will check again at the weekend and see what response I get on the 3 sectors.

 

[Pushka]

"Due to covid" .... ie: Sold all the spirits in the great cart-sell-off, and now don't have anymore? ...Due to Covid.

Reminds me of:

Sadly no spirits in the cart sell off.

 

[Sprucegoose]

AJ = lcc. It's his background, his DNA, it's why the qfa board promoted him to "reposition" the JQ/QFA balance more towards JQ. Coincidentally that also made him a suitable CEO for going into a crisis, and that was good, but it therefore makes him unsuitable CEO coming out...the rebuilding. The QF board now has to determine the strategic direction.

Yes indeed. When the market moves it will be quickly. We are now running (domestically) at 50% capacity and you still can't get a Bloody Mary!

Jayne will be more flexible and pragmatic than Al.

Watch our mates from the bush.....Rex.

 

[justinbrett]

Sad to say I can confirm no spirits in J on QLK NTL-BNE today. I ordered a G&T and the FA asked if I wanted lemon in it - she came back a minute later and said “I’m really sorry I’ve just realised we don’t have any spirits”. So I’m not sure if playing dumb is part of the plan or if the bar has dried up very recently and word hasn’t got around.

I don’t blame the crew, and the white wine was very decent. But it’s the principle.

Time the AFF editor asks Qantas for a “Please Explain”.

 

[dajop]

The simple reality is that QF can get away with it because people continue to pay Qantas.
Stop flying them, stop paying for biz class and things will change real fast.

'one more trip......... I'm using points........virgin is xx_xx'..... excuses mean nothing and won't change a thing.
The ONLY way airlines listen is either when a politician or hotshot CEO complains, or when their weekly meetings of dashboard metrics start declining.

It's a tough thing to hear but if you don't like something about Qantas.
STOP GIVING THEM MONEY! (this is not aimed at you -it's a generalised comment!)

Aaah, Qantas, that wonderful lover, is sexy, wears the best clothes, says the right things, but behind closed doors .... is mean and awful .... but the lovers keep going back to them, because they're not sure if that guy/gal down the road that they could date has the right chemistry and will be exciting enough for them ....

 

[RooFlyer]

but the lovers keep going back to them, because they're not sure if that guy/gal down the road that they could date has the right chemistry and will be exciting enough for them ....

... or will give them the “rewards” that they are used to .

 

[motef]

Sad to say I can confirm no spirits in J on QLK NTL-BNE today. I ordered a G&T and the FA asked if I wanted lemon in it - she came back a minute later and said “I’m really sorry I’ve just realised we don’t have any spirits”. So I’m not sure if playing dumb is part of the plan or if the bar has dried up very recently and word hasn’t got around.

I don’t blame the crew, and the white wine was very decent. But it’s the principle.

Time the AFF editor asks Qantas for a “Please Explain”.

So you got on the 717 in J!

A great change on NTL-BNE!

 

[dk4]

...So I’m not sure if playing dumb is part of the plan or if the bar has dried up very recently and word hasn’t got around.
...Time the AFF editor asks Qantas for a “Please Explain”.

The spirits dried up at the beginning of the Covid collapse, and since then shifts for cabin crew have been few and far between. However I suspect the former situation rather than the latter, anecdotally I have been trying two methods to test for bar changes.
1) ask directly for a scotch, result = theatre, search, and apology not available
2) ask if scotch is back onboard yet, result = direct response, no, beer & wine only

Having the same beverage and bar service in Business and Economy (4pm, weekday, major capital flights ) is pretty cough in my opinion.

Any further direct explanation from Qantas HQ would be appreciated.

 

[jakeseven7]

The spirits dried up at the beginning of the Covid collapse, and since then shifts for cabin crew have been few and far between. However I suspect the former situation rather than the latter, anecdotally I have been trying two methods to test for bar changes.
1) ask directly for a scotch, result = theatre, search, and apology not available
2) ask if scotch is back onboard yet, result = direct response, no, beer & wine only

Having the same beverage and bar service in Business and Economy (4pm, weekday, major capital flights ) is pretty cough in my opinion.

Any further direct explanation from Qantas HQ would be appreciated.

What response from customer feedback did you get when you wrote in out of interest?

 

[Brissy1]

...a G&T.

So, I'm onboard now down the back in row 4 but just for you samh, as I approached the barman in the syd qf lounge a few minutes ago he recognised me (from 10 min previous) and asked "another gin & tonic sir?". Bless him!

 

[samh004]

So, I'm onboard now down the back in row 4 but just for you samh, as I approached the barman in the syd qf lounge a few minutes ago he recognised me (from 10 min previous) and asked "another gin & tonic sir?". Bless him!

All well and good in the lounge, but my issue is more about in the air

 

[kookaburra75]

Flying in J last night, returning from Brisbane to Canberra, they announced at the start of the flight that the bar service was limited - which when I asked meant no spirits. They did have a good Cab Sav to go with the Lamb Shanks, although that was the only dinner choice. Which for the relatively short flight was ok for me. I heard the cabin staff putting together some other options for a couple of the other J passengers, although there was only five of us.

 

[samh004]

What response from customer feedback did you get when you wrote in out of interest?

I only recently sent feedback to AJ, which has been my preferred route for feedback in the past and usually gets a response from someone else, such as a PA. I basically said what I'd paid for my return tickets and what I then received were not adequate and I wanted to know when they expected spirits to be back onboard, because that's when I'd next fly them (in business class).

I'm pretty loyal to Qantas, and I realise it's been a tough year – on me too I might add – but loyalty for me has always been a two way street. The day I stop getting as much as I give is the day I think I'll seriously start shopping around for alternatives. Hey, I'm just one person who is insignificant I'm sure, but a mini-bottle of vodka and some tomato juice would seriously cost them nothing in the grand scheme of things, or in the grand scheme of my ticket price

If anything ever turns up, I'll report back.

 

[Brissy1]

All well and good in the lounge, but my issue is more about in the air

Sure. Of topic but just saying, Covid is the excuse not the reason.

 

[samh004]

Ended up receiving a fairly generic reply that didn't answer my question about a timeline, but it does mention that it is "temporary". We'll see how long temporary lasts.

Dear Sam,

Thank you for your correspondence to Qantas, CEO Alan Joyce.

Due to Covid 19 we have had to make some temporary changes to our inflight services, this includes our bar services and what we offer.

Please accept our apologies and we acknowledge the impact this had on your travel experience.

 

[justinbrett]

Ended up receiving a fairly generic reply that didn't answer my question about a timeline, but it does mention that it is "temporary". We'll see how long temporary lasts.

Amazing that Jetstar is still able to sell spirits despite covid

 

[dajop]

Amazing that Jetstar is still able to sell spirits despite covid

Yes, but QF simply said "Due to Covid 19 we have had to make some temporary changes to our inflight services". They didn't say "Due to health measure put in place to protect passengers against Covid 19 we have had to make some temporary changes to our inflight services".

So I am sure there answer is correct, although maybe(??) the real reason is ""Due to financial pressures put on the organisation because of Covid 19 we have had to make some temporary changes to our inflight services".

 

[justinbrett]

Yes, but QF simply said "Due to Covid 19 we have had to make some temporary changes to our inflight services". They didn't say "Due to health measure put in place to protect passengers against Covid 19 we have had to make some temporary changes to our inflight services".

So I am sure there answer is correct, although maybe(??) the real reason is ""Due to financial pressures put on the organisation because of Covid 19 we have had to make some temporary changes to our inflight services".

We should reply “That’s fine, but due to covid financial pressures we can only give you 75% of the J fare. Please accept our apologies and we acknowledge the impact this has on your travel experience”

 

[nutwood]

Yes, but QF simply said "Due to Covid 19 we have had to make some temporary changes to our inflight services". They didn't say "Due to health measure put in place to protect passengers against Covid 19 we have had to make some temporary changes to our inflight services".

So I am sure there answer is correct, although maybe(??) the real reason is ""Due to financial pressures put on the organisation because of Covid 19 we have had to make some temporary changes to our inflight services".

Realistically, if Qantas is in such bad shape that removing spirits from the domestic J service affects the bottom line, they might as well call the receivers in now! Twelve seats in J. Even if they all got stuck into the spirits, the cost would only be a fraction of what they are paying the crew to serve said spirits and a minuscule fraction of the aviation spirit pouring into the turbines.
My only suggestion is that it is considered that Pax are more likely to get intoxicated and COVID careless on spirits. Either that, or it's an Orwellian effort to maintain a sense of emergency.

 

[trippin_the_rift]

....<snip>... Either that, or it's an Orwellian effort to maintain a sense of emergency.

I'll go with this one ^.

Doesn't everyone know that alcohol kills germs? Bring on the spirits!