No ticket received for one-way points booking on partner

[FishFood]

I've just booked two one way flights on Cathay Pacific with points, and after around 24 hours I haven't received a ticket via email. When I go into the Qantas website, the flights are displayed however I went into MMB and selected email itinerary which showed an error.

Do I need to call Qantas and request that it is ticketed? I booked a Qantas flight with points at the same time and the ticket came through within 15 minutes.

 

[mannej]

Yes absolutely

 

[AIRwin]

Otherwise CX (Cathay) may auto CX (cancel)

 

[FishFood]

Should have rang sooner, my first flight was fine and the call centre agent could send through the email. The second flight had been cancelled and would be reinstated within "24 to 48 hours".

At least I don't have the stress of fixing this within a OWA booking

 

[Mwenenzi]

Should have rang sooner, my first flight was fine and the call centre agent could send through the email. The second flight had been cancelled and would be reinstated within "24 to 48 hours".

At least I don't have the stress of fixing this within a OWA booking

If QF do not ticket in time will auto cancel again. QF ticketing is not "match fit".
If QF get it right first time they would not have these endless recurring problems. Just creating more work-issues for themselves.

 

[kpc]

If you don't get an emailed eticket by the next am for points bookings especially for partners, you MUST ring Qf in case the delay in ticketing results in auto cancelling of award ticket!

 

[kangarooflyer88]

If QF do not ticket in time will auto cancel again. QF ticketing is not "match fit".

Respectfully disagree with you here. QF ticketing is match fit. How many itineraries went up in flames thanks to flights auto-cancelling due to not being ticketed in time?

If QF get it right first time they would not have these endless recurring problems. Just creating more work-issues for themselves.

This has been a recurring issue and one that QF doesn't seem to care about. With other frequent flyer programs flights get ticketed right away or at most with a couple minutes delay. When partners cancel or change flights you aren't left stranded. Case in point my flight from Los Angeles to Seoul has now been cancelled twice: first with EVA Air and now with Air Canada. Did I need to call Air Canada to sort this all out? Nope! It was all self serve and I had a number of options (including with partners) and I could even change the date free of charge too:

 

[Quickstatus]

QF ticketing is match fit

one that QF doesn't seem to care about

The first does not seem consistent with the second

 

[kangarooflyer88]

The first does not seem consistent with the second

Completely is. QF's ticketing system is match fit, it's match fit in the sense that they may as well strike that match and burn your classic award itinerary!

 

[mt4789]

They do seem to be improving, last year I had some cash bookings changes being ticketed several hours after check-in opened - squeaky bum time for their team i would presume. Caused all sorts of drama with SC and points not coming through

 

[kangarooflyer88]

They do seem to be improving, last year I had some cash bookings changes being ticketed several hours after check-in opened - squeaky bum time for their team i would presume. Caused all sorts of drama with SC and points not coming through

Tell me about it! On a trip back in November to CBR I noticed via the manage my booking tool that the outbound segment (SYD>CBR) disappeared. Had to call them up to get it to reappear. Unsure what would've happened if I showed up to the airport trying to check in.

-RooFlyer88

 

[FishFood]

So I called again today and the previous booking has been completely cancelled, there is availability on the flights so they booked it again requiring me to provide my credit card details over the phone. It wasn't able to be ticketed while I was on the phone so I need to call again tomorrow if it isn't ticketed by them.

Since it wasn't ticketed last time, I don't have much faith that this time it will be different, except that maybe since it was booked by phone I will have better luck. When booking my OWA all the flights that were not on Qantas were added by phone and I didn't have any ticketing issues thankfully.

 

[Mwenenzi]

So I called again today and the previous booking has been completely cancelled, there is availability on the flights so they booked it again requiring me to provide my credit card details over the phone. It wasn't able to be ticketed while I was on the phone so I need to call again tomorrow if it isn't ticketed by them.

Since it wasn't ticketed last time, I don't have much faith that this time it will be different, except that maybe since it was booked by phone I will have better luck. When booking my OWA all the flights that were not on Qantas were added by phone and I didn't have any ticketing issues thankfully.

Sadly not surprised by this.
The weekend may work against you if the ticketing people work a Monday to Friday 08:30 to 17:00.
Hope it works out for you.

 

[RichardMEL]

Absolutely ridiculous and such poor, poor form. *sigh*

 

[kangarooflyer88]

So I called again today and the previous booking has been completely cancelled, there is availability on the flights so they booked it again requiring me to provide my credit card details over the phone. It wasn't able to be ticketed while I was on the phone so I need to call again tomorrow if it isn't ticketed by them.

Since it wasn't ticketed last time, I don't have much faith that this time it will be different, except that maybe since it was booked by phone I will have better luck. When booking my OWA all the flights that were not on Qantas were added by phone and I didn't have any ticketing issues thankfully.

Perhaps I'm missing something here (and for that I do apologize) but what's stopping you from booking all of this online to potentially cut out the human factor that keeps dropping the ball?

-RooFlyer88

 

[FishFood]

Perhaps I'm missing something here (and for that I do apologize) but what's stopping you from booking all of this online to potentially cut out the human factor that keeps dropping the ball?

Since I booked online originally I'm cautious about doing that again without trying something differently, I'll do that tomorrow if the in progress rebooking fails and I get my points and money back

 

[FishFood]

So since the contact centre is closed today and no luck with the previous reinstatement over the phone, I booked a different port through the website and happily received the ticket within minutes.

Hopefully it will be easy to get the points and taxes back for the continually failing booking.

 

[Mwenenzi]

So since the contact centre is closed today and no luck with the previous reinstatement over the phone, I booked a different port through the website and happily received the ticket within minutes.

Hopefully it will be easy to get the points and taxes back for the continually failing booking.

OK you get the other refund
Did the new flight involve a non QF airline?

 

[FishFood]

Did the new flight involve a non QF airline?

All the bookings are on CX

 

[Andy72]

They do seem to be improving, last year I had some cash bookings changes being ticketed several hours after check-in opened - squeaky bum time for their team i would presume. Caused all sorts of drama with SC and points not coming through

I was actually on board an Emirates flight when the ticket came through. Luckily the sorted it out and just issued a boarding pass, whilst there was a problem with the ticket