Not happy with platinum service

[nige_perth]

oh and its in j )

 

[pagingjoan]

I totally agree with you! And as I said elsewhere- those glasses of champagne tasted better than ever after that surprise upgrade!

Ah, we share that preference, also!

 

[nige_perth]

that being Qatar or free champange?

 

[docjames]

For all the flack RedRoo cops (on behalf of QF!) the upgrade process is hugely improved in process (if not always in individual results) so congratulations to QF for responding to feedback (both here and otherwise regarding lack of availability).

I think with the number of FFers and the FF point liability, it makes sense for QF to allow members to "burn" points in what is a relatively cost effective way for QF and for the member.

 

[CelinaZ]

sorry to hear that, but maybe there's some problem encountered

 

[Red Roo]

Berlin the new system means you can get upgraded anywhere from T-48 to a few hours before you depart. This is this is the way it is supposed to work. In regards to messing up your booking, I will see if that is a gliche we know about and what we are doing to fix it. I will update you as soon as I hear back.

The flight cancellation SMS comes from a different system to upgrades. We are looking to pull the two together.

Cheers,
Red Roo

I DO like how we get information directly from the source like this. Too bad that what is happening in reality seems to not be aligned with what is said here. On my last upgrades I got bumped up to J both times at around T-18 and both times, it messed up my booking for hours which seems to be something happening quite regularly.

No txt message either and Qantas certainly has my mobile -it somehow works perfectly well whenever they want to tell me that my flight has been cancelled :shock:

 

[bigjobs]

As a Qantas Platinum frequent flyer I'm not impressed to been told my upgrade request to business class will happen 5 (five) hours before departure??? Qantas state within 2 (two) days on their website.

Am I correct?


Cheers Nige

what difference does it make?

 

[jacfin]

For all the flack RedRoo cops (on behalf of QF!) the upgrade process is hugely improved in process (if not always in individual results) so congratulations to QF for responding to feedback (both here and otherwise regarding lack of availability).

I think with the number of FFers and the FF point liability, it makes sense for QF to allow members to "burn" points in what is a relatively cost effective way for QF and for the member.

I, for one, would like a few " Red Roo " like ambassadors in my business. Hope AJ knows who you are Roo and has some sort of commensurate bonus in mind for you this year......he can afford it

 

[opusman]

Upgrades are processed by tier first so you would receive an upgrade over an SG.

I think you've been hanging out here too long Red Roo; I hope you don't refer to Gold FFs as scum when you're at work!

 

[Berlin]

Berlin the new system means you can get upgraded anywhere from T-48 to a few hours before you depart. This is this is the way it is supposed to work. In regards to messing up your booking, I will see if that is a gliche we know about and what we are doing to fix it. I will update you as soon as I hear back.

The flight cancellation SMS comes from a different system to upgrades. We are looking to pull the two together.

Cheers,
Red Roo

Thank you so much. With a detailed explanation like this, you've just made me a happy customer- with or without the txt message!

 

[straitman]

The flight cancellation SMS comes from a different system to upgrades. We are looking to pull the two together.

Cheers,
Red Roo

I certainly do not rely on the SMS as they simply don't work for me. e.g. on a recent trip I saw I was upgraded from my booking. Some hours later my sister (Silver FF) got an upgrade and an SMS. I'm still waiting for my SMS.

 

[TonyHancock]

Now (Platinum as example), we run the upgrade system 48 hours prior and and available seats are allocated. We then run it again 4 or 5 times prior to flight departure to fill seats of those who missed a flight or connection.

What is the definition of "available seats"? If in the example quoted the WP is trying to upgrade from Y or Y+ to J what seats need to be available at T-48 for the upgrade to be confirmed. (i.e. J, C, D, I or specifically U?)

Ta

TH

 

[simongr]

Upgrades are processed by tier first so you would receive an upgrade over an SG.

Cheers,
Red Roo

This is probably the most important confirmation I have heard thanks for that Red Roo. Glad to see WandereringPs are still more important than SuperbGs

 

[serfty]

This is probably the most important confirmation I have heard thanks for that Red Roo. Glad to see WandereringPs are still more important than SuperbGs

That is clearly stated in the T&C's:

16.3.5 Flight Upgrades will be awarded to Members according to their Qantas Frequent Flyer status levels in the following order: Platinum Members first, then Gold Members, then Silver Members and then Bronze Members.

It what happens within those groups that has been the subject of much conjecture.

I note there is nothing of any differentiation between CL, ÜW/P1 and WP.

 

[Sprucegoose]

I think you've been hanging out here too long Red Roo; I hope you don't refer to Gold FFs as scum when you're at work!

Thanks DFCatch for providing some clarity to members as to how upgrades work. I just want to add a bit more.

.

In regards to SMS, this was also based on feedback from members. We wanted to be able to notify people without them having to log on. But we have to have your mobile number to do this so ensure it is updated in your Profile. We use the term 'may' as we relying on technology to send the SMS and technology (and phones) sometimes fail.

We are still working on improvements to the upgrades system. Soon you will be able to register for Domestic upgrades (like current international process). And there will be further changes to international as well.

We know it is not perfect so thanks for all your feedback as we do take it on board () when looking at program improvements.

Cheers
Red Roo

Well it worked perfectly for me. Spot on 48 hrs out got the SMS. A welcome enhancement!

SMS works on excess capacity in the system, so you can never totally rely on it.

 

[dfcatch]

What is the definition of "available seats"? If in the example quoted the WP is trying to upgrade from Y or Y+ to J what seats need to be available at T-48 for the upgrade to be confirmed. (i.e. J, C, D, I or specifically U?)

Ta

TH

You can rule out U.

As far as the rest go at T-48, I suspect that there is no way that mere mortals like you or I could ever discern what the Yield Management gods are considering. They would be looking at factors like number of J seats possible to still sell for cash, number of Y seats possible to still sell for cash, how many seats could be sold if upgrades are processed (and how many and in which cabins) etc etc.

At T-5 and closer, particularly say T-1 or T-30, I suspect "available seats" = "empty seats".

 

[QF WP]

Hope AJ knows who you are Roo and has some sort of commensurate bonus in mind for you this year......he can afford it

Oh yes, he knows who Red Roo is.

Great to hear positive as well as negative stories - still means there are tweaks to be done.

Nice to see Red Roo has picke up the terminology. As a lowly SG, I'm in the second row for upgrades if there are any left to allocate.

 

[dfcatch]

Oh yes, he knows who Red Roo is.

Great to hear positive as well as negative stories - still means there are tweaks to be done.

Nice to see Red Roo has picke up the terminology. As a lowly SG, I'm in the second row for upgrades if there are any left to allocate.

Your lies continue to build the wall between us Lindsay Wilson!!

You will be doing no such thing as requesting an upgrade!!

I would trust that you will have it all locked up securely in premium AAwards before the date of travel.

I would have thought an esteemed gentleman as yourself would not risk chancing a family trip to fate..??

 

[TonyHancock]

As far as the rest go at T-48, I suspect that there is no way that mere mortals like you or I could ever discern what the Yield Management gods are considering.

Mere mortal....me? DYKWIA?

My question was rhetorical really, it is highly unlikely QF will ever answer it. For me it makes the new "improved upgrade experience" quite frustrating. If an upgrade is not available seven days out on a flight with 9 J seats showing as available when will an upgrade be available seven days out? I know I am being simplistic and yield management have their means of working all of this stuff out.

I guess, ultimately, if QF is making more seats available for upgrade then that is the real improvement in the upgrade experience.

 

[amaroo]

I see it the same as the "use by date" at Woolies.....full freight right up until the product is about to expire....at the 11th hour, discount the $$it out of it.

Sell a product right up until you can't sell it anymore then throw the dogs (passengers) some juicy bones.