" o noes! " - Singapore enhances redemption rates

[annielee]

still got few more days for my desired date (beyond 12 months).. will try that time..

Well there we go A little less happy I cancelled now

 

[PDog]

UPDATE

Just off the phone from SQ, successfully changed DATES ONLY beyond 12 months of original booking date WITHOUT point change or surcharge refund.

Happy camper

Wow!! Any tips? Or more details? Had you taken the first flight?!

 

[blingy90]

No tips or tricks.....Rang 131 011, went through krisflyer redemption option, told them I wanted to change to X date, agent found availability, moved, done (itinerary sent and KF booking updated)

Admittedly was waiting for the "that will be an extra x KF miles" but never came. Not sure if I got lucky or what?

Of note - potentially may try change again slightly forward. The date I got today is definitely acceptable that if when I try change again that if new pricing is enforced, I won't go through with it. but will report back if success or not with moving again.

 

[blingy90]

Booking was only one-way to europe

Wow!! Any tips? Or more details? Had you taken the first flight?!

 

[lovetravellingoz]

No tips or tricks.....Rang 131 011, .

Most interesting!


I normally ring 02 8228 1188

I guess that it ends up with the same CSR though?

 

[blingy90]

No idea??? I just googled the SQ Australian office number and thats what I got!

 

[lovetravellingoz]

No idea??? I just googled the SQ Australian office number and thats what I got!

I have mainly used the direct hotline number for Star Alliance Redemptions, previous cancellations etc

For info:

Change in Australia and USA & Canada KrisFlyer Membership Services hotlines

Please note that the Australia and USA & Canada KrisFlyer Membership Services hotlines have changed due to system requirements. The membership hotlines for the rest of the regions remain unchanged.
Here is a summary of the changes.

[TABLE="width: 500"][TR][TD="width: 194, bgcolor: #eef0f0"]Region[/TD][TD="width: 151, bgcolor: #eef0f0"]Existing hotline[/TD][TD="width: 155, bgcolor: #eef0f0"]New hotline[/TD][/TR][TR][TD="bgcolor: #ffffff"]Australia[/TD][TD="bgcolor: #ffffff"]+61 02 9350 0203[/TD][TD="bgcolor: #ffffff"]+61 02 8228 1188[/TD][/TR][TR][TD="bgcolor: #eef0f0"]USA & Canada[/TD][TD="bgcolor: #eef0f0"]+1 213 404 0301[/TD][TD="bgcolor: #eef0f0"]+1 312 843 5333
[/TD][/TR][/TABLE]

 

[Dannyism]

OH SH****T. Really?

Well that's awesome.

 

[PDog]

Booking was only one-way to europe

Well done!

am tempted to try again, but nervous if I fluke it and can't move the return leg!

congrats

 

[BacchusMarsh]

am tempted to try again

Turns out you were very wise to at least leave yourself the option. I tend to want to move on too quickly.

 

[PDog]

Turns out you were very wise to at least leave yourself the option. I tend to want to move on too quickly.

That's a kind summation, thank you

In reality, my husband said 'if we're travelling half way around the world for your sister's birthday, she can deal with us being there early, I'm not giving up my first class ticket'!

 

[blingy90]

Hey guys - further data point - I successfully moved my 'old-award' flights again for the 2x time without point change / dollar refund

 

[JessicaTam]

Hey guys - further data point - I successfully moved my 'old-award' flights again for the 2x time without point change / dollar refund

Have you moved it outside the original 12 months time frame?

 

[blingy90]

Have you moved it outside the original 12 months time frame?

As in outside 12 months from the original booking date?

If that's what you are referring to then yes.

 

[kamchatsky]

As in outside 12 months from the original booking date?

If that's what you are referring to then yes.

Is the new flying date within 12 months of the date which you made changes to the booking?

So I have a Suite award in early January next year, which I am planning to defer. I am going to wait until late December to push out my Suite award to another year ....

 

[blingy90]

Is the new flying date within 12 months of the date which you made changes to the booking?

So I have a Suite award in early January next year, which I am planning to defer. I am going to wait until late December to push out my Suite award to another year ....

Date of issue: 16 March 2017 for travel in February 2018
Change #1: February 2018 > 1st April 2018
Change #2: 1st April 2018 > 6th April 2018

 

[annielee]

i also managed to change 2 tickets below past 12months from date of issue....

1- SYD-SIN March 2018, then 2nd leg SIN-TPE changed to April 2018
2- SIN-TPE changed from March to April 2018

happy friday...

 

[burmans]

Date of issue: 16 March 2017 for travel in February 2018
Change #1: February 2018 > 1st April 2018
Change #2: 1st April 2018 > 6th April 2018

I always thought this would probably work, glad to have proof! This would appear, incidentally to be a way for KF miles to be valid well beyond 3 years.

 

[lovetravellingoz]

I always thought this would probably work, glad to have proof! This would appear, incidentally to be a way for KF miles to be valid well beyond 3 years.

If you mean via online only, then it did not work for my booking.

I could move it only up to the date of 12 months from the original ticketing which I did. Any further attempts would allow future dates to be selected as they became available, but I could not complete the booking. For all such 1+ month dates a box popped up stating to call SQ.

I can also move it back.

 

[annielee]

i also cant change it online, so i make a call to SQ and just let them know i want to move the date, and they did it without any questions..

If you mean via online only, then it did not work for my booking.

I could move it only up to the date of 12 months from the original ticketing which I did. Any further attempts would allow future dates to be selected as they became available, but I could not complete the booking. For all such 1+ month dates a box popped up stating to call SQ.

I can also move it back.