Offer to retain IHG diamond ambassador for 2024

[RD_ADL]

Well, there goes that !!
It seems, that Sanctuary Cove IC like to play 'give and take' ....
I was upgraded weeks ago to a Queenslander Suite, and I booked an airfare to stay with my daughter and finance.
They have the bedroom, and me in the lounge ....
Now, they have reclaimed that upgrade, and we are back into an ordinary base room ( I don't care what's out the window ... )
Of course, they claim my 'Ambassador upgrade' is an $8. upgrade to a 'marina view' from a 'garden view' or whatever ....

I ... am ... SPEWING !!!!!

It's these things that are really beginning to give me doubts about staying with IHG. I've been a Royal Ambassador for 10+ years. Stay 100+ nights per year, spend $30k+. They've just downgraded the previous benefit of free minibar to 25 x USD20 F&B Credits. Upgrades are now only 2 categories higher, whereas it used to be a suite. Consequently, new tiers in rooms are being added to ensure the two category upgrade is like your situation - Marina View or City View, High Floor, Low floor........

Just can't understand why they downgrade the loyalty benefits of the top 1% of guests.

Seriously considering a move to Marriott or Accor.

 

[drron]

On the other hand I have now decided I will make IHG my first choice instead of Marriott where I am LTP.
IHG have treated me way better than Marriott with the exception of Sanctuary Cove IC last year.
The milestone awards have been a help. By claiming my 40 night benefit of lounge access on January 2nd I have this until 31/12/25. The T&Cs do state it is for the rest of the year in which it is claimed plus the next 12 months.