Official Qantas response please

[MEL_Traveller]

The use of toilet can be a tricky one. I had a flight the other week in 4, and needed to use the bathroom. The CC were clearing the meal service in Y and there was no way I would get past, let alone could wait - that very annoying need to go to the bathroom.

...

Which is worse: someone intrudes on your J space, or someone has an embarrassing accident? Yes, if everyone was queuing from Y into J, that would be annoying. But I think it's common sense.

so just out of interest... what happens when you are driving to work, or on a bus or a train? Unless there's been a ground delay of a couple hours and pax aren't allowed to use the WCs (and there's a scrum when the seat-belt sign goes off) why don't pax manage their need to use the WC the same as any other time when they know the routine and might have to be away from a convenience for an hour? Even on short MEL-SYDs there's a period of 10 minutes at the beginning of the flight, another 10 mins during the flight and another 10 mins before landing when carts are not in the aisles...

If people have a medical condition, fair enough... the elderly, disabled and young children fall into the same category as well and should be allowed (just based on common sense). But for others?

 

[legroom]

.....Right so a post from RedRoo on an Internet forum is going to address such oafish behaviour how?....

No statement from anyone would stop buffoons / oafs from bad behaviour on QF or any other airline.

That is correct.

Search for "contempt of court", you would find innumerable findings. And we are talking about official court orders.

So, it is correct that no amount of hand wringing here or elsewhere matters much to anyone who is intent to do "as I please".

But airing it and getting some sort of consensus from FFs would be helpful to the OP in his/her formulation of a response to transgressor(s).

...If it is not you position why did you write get over it?...

My un-distorted position is clear: the seat kickers should "get over it" i.e. their unhappy lot in cramped whY seats.

Now, why should I "get over" expressing my position which, by the way, represents the majority on that (odious) thread, that is seat reclining - when allowed by operations / outside of meal times - is part & parcel of the seat functions?

That's where you confused - perhaps deliberately - between 'right' and 'wrong'.

 

[rjgcooper]

That was the first time I'd been in such a situation on a plane. Usually my bladder behaves itself quite nicely. But every once in a while I would guess most people get a bladder that demands to be relieved there and then. As a general rule, yes people should wait and use their assigned convenience, but some times that is impossible.

 

[JohnK]

JohnK -Qantas policy (and every other carrier ive flown) is for the forward toilets to be business only. Thats why they have better amenities. So no... you shouldn't be using whatever toilet you want.

I will continue to play the ignorant card and let the CSM decide. The CSM does not know I am a member of AFF and fellow AFFers have told me I am not entitled to use their exclusive toilet. By the way I try not to enter curtained off areas on international wide body aircraft unless I am unsure.

I could not care any less what your feelings are sitting in business and whether you feel the toilet and overhead locker space is for your own exclusive use.

Next you are going to tell me the emergency exit is for business passengers only and in an emergency and I should only use the one down the back. Like hell it is....

 

[legroom]

That was the first time I'd been in such a situation on a plane. Usually my bladder behaves itself quite nicely. But every once in a while I would guess most people get a bladder that demands to be relieved there and then. As a general rule, yes people should wait and use their assigned convenience, but some times that is impossible.

What was that line from Jeff Goldblum from Jurassic Park ?

".... when you've got to go, you've got to go..."

 

[Hvr]

Something tells me that this thread is getting a wee bit bogged down in the minutiae and might well be closed soon.

 

[medhead]

No statement from anyone would stop buffoons / oafs from bad behaviour on QF or any other airline.

That is correct.

Search for "contempt of court", you would find innumerable findings. And we are talking about official court orders.

So, it is correct that no amount of hand wringing here or elsewhere matters much to anyone who is intent to do "as I please".

But airing it and getting some sort of consensus from FFs would be helpful to the OP in his/her formulation of a response to transgressor(s).

But there is no consensus. Many see that button on the seat as some sort of indication that it is your right to recline and anyone else can "get over it". That position is just as wrong as deciding that kicking the seat is acceptable. There is no obvious consideration of the person in the seat behind. If someone wishes to enforce their right to recline they at least need to acknowledge the impact that will have on other people. That's a basic respect for someone else. It offends me to see someone demanding respect for their right to recline without giving respect to others.

Basically, everyone is stuck in a metal tube together and selfishness does not make it a pleasant experience.

My un-distorted position is clear: the seat kickers should "get over it" i.e. their unhappy lot in cramped whY seats.

Now, why should I "get over" expressing my position which, by the way, represents the majority on that (odious) thread, that is seat reclining - when allowed by operations / outside of meal times - is part & parcel of the seat functions?

That's where you confused - perhaps deliberately - between 'right' and 'wrong'.

I suggest you've completely misinterpreted what I wrote. I did not say you have to get over expressing your position. As I said if you expect people to get over you reclining, then you need to get over the fact that some people will kick your seat. That is what I'm saying.

The very fact that some people will kick the seat clearly indicates how much of an intrusion your reclining is to them. They feel it is the same level of intrusion to them as you feel kicking the seat is to you.

Anyway perhaps you should try to read what I wrote and refrain from verballing me.

 

[Aussie_flyer]

I will continue to play the ignorant card and let the CSM decide. The CSM does not know I am a member of AFF and fellow AFFers have told me I am not entitled to use their exclusive toilet. By the way I try not to enter curtained off areas on international wide body aircraft unless I am unsure.

I could not care any less what your feelings are sitting in business and whether you feel the toilet and overhead locker space is for your own exclusive use.

Next you are going to tell me the emergency exit is for business passengers only and in an emergency and I should only use the one down the back. Like hell it is....

what part of the announcement "We have 3 toilets on this aircraft, 1 at the front of the cabin for our passengers seated in business class, and 2 in the rear for passengers in the main cabin" , don't you understand JohnK?

The analogy of emergency exit use is absolutely ridiculous and non-sensical.

 

[MEL_Traveller]

Next you are going to tell me the emergency exit is for business passengers only and in an emergency and I should only use the one down the back. Like hell it is....

signs against forward movement on aircraft (found on the bulkhead or curtain) explicitly state 'except in emergency'.

 

[MEL_Traveller]

what part of the announcement "We have 3 toilets on this aircraft, 1 at the front of the cabin for our passengers seated in business class, and 2 in the rear for passengers in the main cabin" , don't you understand JohnK?

I dunno... seems like economy has a good deal to me... they have more toilets (2 out of 3), more crew (4 out of 6), more overhead monitors, more overhead bins (40 out of 50). And they want those from business class as well

 

[JohnK]

The analogy of emergency exit use is absolutely ridiculous and non-sensical.

Apologies but nonsense is wanting exclusive use of a toilet or overhead locker space that is not going to get used while the rest of economy overhead locker space is oversold.

 

[rjgcooper]

There should be a nominate to close this thread button - it's deteriorating quickly.

 

[Aussie_flyer]

Apologies but nonsense is wanting exclusive use of a toilet or overhead locker space that is not going to get used while the rest of economy overhead locker space is oversold.

I'm not talking about overhead locker space but in business and/or first class a better ratio of Passenger vs Facilities is expected by the customer. You should not be standing in a queue behind economy class passengers waiting to use a toilet that has in it (on international flights) better hand wash, better fragrances or other amenities which the business customer has PAID more to have access to.

 

[Aussie_flyer]

There should be a nominate to close this thread button - it's deteriorating quickly.

That's because we have a poster or 2 who believes he/she has a right to something he/she doesn't and simply won't take no for an answer.

 

[JohnK]

signs against forward movement on aircraft (found on the bulkhead or curtain) explicitly state 'except in emergency'.

That's because we have a poster or 2 who believes he/she has a right to something he/she doesn't and simply won't take no for an answer.

No need to ask for your permission. It is not up to you to educate others.

But if you happen to see anyone using the front toilet please advise the CSM to drop everything and take immediate action.

 

[ChasingDaylight]

When flying in & out of DRW/ NZ, if not on a J saver fare I'm normally in Row 4 on the 738. Every time I've been in Row 4, the CC advise those in row 4 to use the J toilets if they need to.

 

[lovestotravel]

http://img.myconfinedspace.com/wp-content/uploads/2011/09/I-like-where-this-thread-is-going.jpg

 

[eastwest101]

At great personal risk I'll weigh in with my opinion. The thread started because the OP recognized that these subjects were very contentious, the OP may or may not have strong views on any/some of these but they wanted a clear statement from an official QF company rep about what he/she and QF thinks about. Perhaps someone has a QF cabin crew procedures manual or policy that could be helpful?

I think it would be unlikely for RedRoo to have anything other than the official company line about QF's onboard policies, and I don't think we could fairly expect RedRoo to make an announcement that covered all the possibilities and complexities of the three topics raised.

Item 1: toilets in different cabins, I could only repeat the standard briefing that we often hear about "There are x toilets on this aircraft, y toilets at the front for the use of our J class pax and z toilets in the main cabin for the use of our Y pax". As far as I know - this is a crew instruction and/or direction that is reinforced by the use of curtains (and or "the rope" if on VA for example) but discretion is provided by the crew.

For item 2: Y carry-on in J overhead lockers - there is enough evidence out there from other posters that the crew consider overhead locker space to be somewhat communal although not a given right that Y pax can store their luggage in the J cabin unless totally full, but VA guard more vigilantly and sometimes QF may also have crew guard or protect the J class overhead lockers. An interesting topic.

For item 3 the dreaded reclining thread - again - we have various reports about crew directing pax to not recline during ascent/descent and at meal times. But no official recline "policy" or procedure outside of that that I can see, would be good to have the cabin crew's input on this one.

I think that RedRoo would probably also admit that most importantly - it is up to the discretion of the QF cabin crew as to what policies/procedures they enforce (except maybe the non-recline at take off and landing that may have safety implications) and at what times (i.e. Is there a meal service happening? etc). The case of the unfortunate blind passenger being able or not able to use the fwd toilets is a very good example of customer service and common sense discretion that should and usually is displayed by the cabin crew.

So my short answer is "whatever the cabin crew lawfully ask/instruct/direct us to do!

 

[SQ421]

But if you happen to see anyone using the front toilet please advise the CSM to drop everything and take immediate action.

:shock: no really... :shock:

 

[tuapekastar]

Is this thread for real ?

Why ever would you think not? Looks distinctly real to me.