Official Qantas response please

[ajw373]

Hey Red Roo, I see you're back from Easter Hols, I hope you had a good break. I posted these questions without taking into account that you were probably away, sorry. How about a response please

Do you serious expect a reply addressing your questions? Really...

 

[FrustratedQP]

When you hand over your hard earned cash do you want to know what you are getting? If you don't, get in contact with me for your next purchases and I'll supply the product or service for you. Just send me the money. Really!

 

[ajw373]

When you hand over your hard earned cash do you want to know what you are getting? If you don't, get in contact with me for your next purchases and I'll supply the product or service for you. Just send me the money. Really!

Actually you don't always know what you are getting when you buy something, especially a service, which is what you are buying on an airline.

Next you will be asking for a written contract to ensure that you are called Mr FrustratedQP, that you get served a certain meal, that you get this, you get that and of course those down in steerage are flogged and put in their place.

Frankly the world is not a place where everything, especially human behaviour can be defined and mandated. The last 13 pages clearly shows that what is required is some common courtosey both ways, though of course the problem is common courtosey varies from person to person, and here you expect Qantas to be able to tell you that. Really.

 

[FrustratedQP]

Actually you don't always know what you are getting when you buy something, especially a service, which is what you are buying on an airline.

Next you will be asking for a written contract to ensure that you are called Mr FrustratedQP, that you get served a certain meal, that you get this, you get that and of course those down in steerage are flogged and put in their place.

Frankly the world is not a place where everything, especially human behaviour can be defined and mandated. The last 13 pages clearly shows that what is required is some common courtosey both ways, though of course the problem is common courtosey varies from person to person, and here you expect Qantas to be able to tell you that. Really.

Well, of course, you've gone too far. As for the service, I am asking specific questions, for instance Virgin can tell me that the toilet up the front is for J pax, what is Qantas' position? The answer from Red Roo might be that they don't have a policy for some things or he/she might say that there is and let us know what it is. They are not hard questions, I just want the courtesy of an answer one way or another.

 

[ajw373]

When you hand over your hard earned cash do you want to know what you are getting? If you don't, get in contact with me for your next purchases and I'll supply the product or service for you. Just send me the money. Really!

PS One thing I note you want is a written guarantee of availability of overhead locker space above YOUR seat. Not sure if you ever noticed buy no a/c has enough space to allow everyone to bring their allowance and some seats have cabin items and crew bags etc. The classic example is row 1 on a Qantas 737, most of the locker space is taken by cabin items. Then of course row 1 passengers must put their bags somewhere as they don't have a seat in front so they will be taking space over seats further back, meaning they may well be taking the space above the seat you have paid for. So clearly this demand will be not guaranteed in writing for you.

 

[FrustratedQP]

PS One thing I note you want is a written guarantee of availability of overhead locker space above YOUR seat. Not sure if you ever noticed buy no a/c has enough space to allow everyone to bring their allowance and some seats have cabin items and crew bags etc. The classic example is row 1 on a Qantas 737, most of the locker space is taken by cabin items. Then of course row 1 passengers must put their bags somewhere as they don't have a seat in front so they will be taking space over seats further back, meaning they may well be taking the space above the seat you have paid for. So clearly this demand will be not guaranteed in writing for you.

I'm not demanding anything. I just want to know what the policy is. Regarding the overhead locker space, the answer might be that 'generally' luggage should first be placed in the overhead locker above the seat where possible, then in the same class of travel and then what's available. Who knows, but it can't hurt to ask?

 

[ajw373]

I'm not demanding anything. I just want to know what the policy is. Regarding the overhead locker space, the answer might be that 'generally' luggage should first be placed in the overhead locker above the seat where possible, then in the same class of travel and then what's available. Who knows, but it can't hurt to ask?

Yes you are, you are demanding rules, for things that there should be no rules for because they are common courtosey. Having a rule that you can only take x number of bags is sufficent. Having a rule about what space is yours and what belongs to someone else is just stupid, and as for the dunnies most airlines says the toilets are for the passengers of the class, but at the end of the day if someone from steerage uses the business dunny what business is it of you. For all you know they may well have an urgent need to use it. Again common courtosey at the end of the day and that isn't something you can make a rule or policy for.

 

[FrustratedQP]

Yes you are, you are demanding rules, for things that there should be no rules for because they are common courtosey. Having a rule that you can only take x number of bags is sufficent. Having a rule about what space is yours and what belongs to someone else is just stupid, and as for the dunnies most airlines says the toilets are for the passengers of the class, but at the end of the day if someone from steerage uses the business dunny what business is it of you. For all you know they may well have an urgent need to use it. Again common courtosey at the end of the day and that isn't something you can make a rule or policy for.

I'm not going to argue with you anymore. I have never actually stated an opinion one way or another, I have only ever asked if there is a policy and if so what it is. I thank you for your contribution.

 

[medhead]

There is always the 1-percenters, ComeFlyWithMe :mrgreen:

They always demand what does not belong to them.

They confuse - deliberately - between desires / wants and entitlements.

They want their $$ safely in their wallets but insist on leg room, no matter what, ignoring that J/F seats have better pitch for a reason / price.

Did they walk blinded into Y seats ?

The answer is of course not.

In other words, have cake and eat it all !!!

Indeed 1 precenters who think that just because there is a function that they just must use it, without giving any consideration to anyone else. I can't imagine the privileged vacuum these people grew up in.

 

[ComeFlyWithMe]

Indeed 1 precenters who think that just because there is a function that they just must use it, without giving any consideration to anyone else. I can't imagine the privileged vacuum these people grew up in.

Just for the record, I very rarely recline domestically, in fact I cannot remember the last time, but I will vehemently defend anyone's right to do so.

Also, nobody said to do it without consideration, that's why it is polite to raise it at meal service, and usually requested nicely by the FAs.

You are all such high and mighty AFFers, so why aren't you in the bulkhead or exit row then, thus negating this issue entirely?

 

[ComeFlyWithMe]

God forbid I am ever on an aircraft in an emergency with some of these people advocating to ignore the clear instructions of the cabin crew.

 

[maomaocat]

Indeed 1 precenters who think that just because there is a function that they just must use it, without giving any consideration to anyone else. I can't imagine the privileged vacuum these people grew up in.

Western Australia?

 

[legroom]

Indeed 1 precenters who think that just because there is a function that they just must use it, without giving any consideration to anyone else. I can't imagine the privileged vacuum these people grew up in.

I would love to see you sit upright because you professed to be 'respectful' of - or, as you pompously stated "giving due consideration to" - the pax behind on the SYD-LAX trip.

For the records, I never recline on domestic flights.

My contributions are firmly from the INT perspectives.

Now, SYD-DXB trip is 14 hrs approx.

You can choose to sit upright for 14 hrs (it's everyone's birthright to be reasonable or asinine) but sneering at those who choose to rest - as allowed by the airlines - firmly place you in the bottom 1%.

I am glad we live in a democratic society where the 1-percenters stay where they belong: at the bottom squealing for "respects".

Contributing to a debate, but mentally firmly rooted on the SYD-MEL route, is decidedly pointless to most considerate travellers.

 

[JohnK]

I would love to see you sit upright because you professed to be 'respectful' of - or, as you pompously stated "giving due consideration to" - the pax behind on the SYD-LAX trip.

I have done the SYD-LAX trip twice (first time in exit row and admittedly the second time I was able to pre-allocate premium economy) and the LAX-SYD trip once but cannot remember where I was sitting.

I have never ever needed to recline. Perhaps I am lucky. Perhaps I am a little more tolerant. Perhaps I sleep easily. All those answers are irrelevant.

I have been tired. One trip I had 48 hours without sleep and extremely hungover. I have been agigated. I have been anxious. I have been happy. I have been miserable. I have been high on adrenalin. I have not needed to recline. Not once.

I sit in these new buses that have a 20%-30% fixed recline and I hate it. I want to sit upright. I am comfortable upright. I am extremely uncomfortable in those fixed recline seats. My body feels suspended and I feel I am not in control.

I do not quite understand people's perception of recline and how it helps them. I am almost convinced it is mental as the body is able to relax upright just as well as a 20%-30% recline.

And before you tell me but, but.... AFF is the first time I have come across people so fixated with reclining. I have spoken to heaps of people I know who travel and they feel the same as me so I have great difficulty understanding chronic recliners. I know someone who is 6' 4" and has spent a lot of flights in middle seat travelling with ex-wife and he sleeps quite easily without reclining. Yet almost came to blues with an Englishman on a BA flight BKK-SYD as his knees were just below his chin for the majority of the flight because the Englishman wanted to exercise his right of reclining without any consideration for the person behind him.

Perhaps I am just waffling. Perhaps I am a unique person but in all of these stupid arguments the person that is being reclined into is also a human being and is just as entitled to have a decent flight as well as the person who thinks their rights are being violated if they are unable to recline just for the sake of reclining.

 

[legroom]

.... I want to sit upright. I am comfortable upright. I am extremely uncomfortable in those fixed recline seats. My body feels suspended and I feel I am not in control.

I do not quite understand people's perception of recline and how it helps them......

JohnK

You are free to do as you please.

Not one word from me or anyone else.

It is a matter of personal choice, not tolerance as such.

Equally personal is the decision of others to recline when they feel they have a need to do - within the clear boundaries of crew instructions.

It's only when some do-gooders wishes to extrapolate their positions onto others - equating someone's need to recline / sleep - as allowed by the airlines and practiced by thousands of travellers every single day - with "disrespect" then we start to have an issue to debate.

The recliners already show respect by not doing so at mealtimes. This is not often acknowledged by the anti-recline brigade.

It is refreshing to have this discussion away from the DOM routes where as a personal view, I do not need to recline / rest at all.

I acknowledge, however, that some does have that need and I do not question their need or rights to do so.

Now, as you stated, you could be the same for the SYD-LAX route as I am on a SYD-MEL one. That is entirely a matter for you to choose / decide, really.

But, I'd suggest we do not mock or label the recliners - outside of mealtimes / takeoff & landing - as showing disrespect or "not giving due considerations".

That's a hackneyed response, IMHO.

Only 24 hrs ago, my CC was drained of $4,000 as I opted to have a J seat as opposed to a whY one.

The opposite applies: once you consciously choose to place your gluteus maximus on a Y seat with a Y pitch, it remains your unconstrained choice to accept its accompanying deprivations.

In that case, please do not yell "no respect" when the person in front of you need some shut-eye by reclining when trays are up and lights are dimmed, esp. on a 14-hr flight.

 

[BadgerBoi]

I've sometimes been told to use the front loo by the cabin crew, even if the aisle wasn't blocked. It is easier for everybody to have me walk three rows rather than 20 +.

Um, no, actually it's just easier for you when you do that, not for everybody.

 

[JohnK]

The CSM does tell you on every flight as part of their briefing :!:

I do not get a personal briefing and I only pay attention to important announcements such as the safety briefing.

Had an interesting time yesterday on VA OOL-SYD flight.

I had 3 diet cokes and 3 Pure Blondes in lounge before flight but I did not have time to go to toilet and I was last to board as usual. Got on board and asked FA if I could use front toilet. She opened the door for me and I left my laptop bag in front of 1AC.

I was seated in 3F and I tried looking for overhead bin space to put my laptop bag but there was none around. A male FA came down and opened the overhead bin above row 2 business and asked me to put my bag in there. The 2 passengers that were really late to board and in 4DF also used the overhead bins above business. There was only 1 person in business class again by the way.

I also made sure that I do not inconvenience the young lass next to me in 3D and I did not even recline once during the flight either....