Hi AFF team,
we booked our return flight SYD-ZRH using points. We leave SYD on QF117 on the 29 SEP in Y (the rest of our flights is on CX, HKG-ZRH-HKG in J, HKG-SYD in Y). I've been checking online for any availability in J that might open up and it opened up on CX110 and CX162. I rang through to QF call centre yesterday, the operator confirmed that there is availability on both flights and tried putting us on CX162 in J but for some reason the booking wouldn't go through. Agent advised that they will send a request for the flights to CX and I will get a call from them once response comes back. Missed the call from the agent earlier today. I just got of the call with the call centre. The agent who I spoke to read the notes on my booking which stated that CX can't assist with our request without any further explanation.I can still see both CX110 and CX162 showing as available in J for 2 pax but the agent kept telling me today that there is nothing available anymore. The only option she offered is putting a request for J upgrade on our existing flight for 54k each which is quite steep. I am ok with flying Y on that leg but would be nice to fly in J give that there is availability. Did anyone had similar experience? Is it just a matter of talking to the right agent? Any hints or tips how this could be sorted would be highly appreciated. Thanks, Maki