- Joined
- Jan 22, 2014
- Posts
- 524
I may have had a similar problem recently.
I am not sure but it was interesting at the time.
I made a OWA booking WAW-DOH-Tokyo with a connection time of 6.5 hours at Doha.
I checked some weeks later and found on QFF and BA a better connection available ( 2 hours conx only)
I rang QFF and the system would not let them exchange the later flight out of DOH for the earlier one despite the agent seeing that sector was available.
She explained that if she looked for a WAW-DOH-Tokyo flight , the system would allow the flights with the shorter connection but would not let her exchange just the flight out of Doha.
She actually rang QR and they suggested this work round.
Cancel the original WAW-DOH-Tokyo flights and just replace them with the ones I wanted . It worked.
I was happy with the outcome and grateful to the lady but I wonder how risky the manouvre was ( ie if I ended up losing both sectors and replacements not being available).
Anyway,it worked for me.
It sounds like an issue caused by the flights being 'married'... can't just swap one.