Hi,
can someone please advise if I have been charged correctly for the taxes on a RTW business redemption.
I did a redemption via the phone because I got a "5685 UI" error message when I tried to do it online.
the route that I redeemed as per below:-
London (Heathrow) to Tokyo (Narita) on British Airways
Tokyo (Haneda) to Sydney on Qantas
Canberra to Melbourne on Qantas
Melbourne to Santiago on LATAM
Santiago to London (Heathrow) on Iberia transit in Madrid
when I priced this itinerary using the matrix airfare search (business class), the taxes came to around A$1100+
United Kingdom Air Passenger Duty APD (GB) | A$251.30 |
United Kingdom Passenger Service Charge Departures (UB) | A$69.50 |
BA YQ surcharge (YQ) | A$292.40 |
Japan Passenger Service Facilities Charge International (SW) | A$29.20 |
Australia Passenger Services Charge Arrival International (WY) | A$30.51 |
QF YQ surcharge (YQ) | A$259.70 |
Japan Passenger Security Service Charge (OI) | A$1.20 |
Australia Passenger Service Charge Domestic Departure (QR) | A$22.47 |
Australia Passenger Service Charge Domestic Arrival (QR) | A$4.40 |
Australia Safety And Security Charge Departure (WG) | A$9.48 |
Australia Passenger Movement Charge PMC (AU) | A$60.00 |
Australia Passenger Services Charge Departure International (WY) | A$21.00 |
Chile Airport Facility Charge International (ZQ) | A$38.40 |
Spain Security Tax (QV) | A$3.20 |
Spain Aviation Safety And Security Fee (OG) | A$0.90 |
Spain Departure Charge (JD) | A$14.20 |
however I was charged A$1799+ by Qantas and the supervisor had to work this out manually due to the error message.
does this sound right??
can someone please shed some light?
many thanks in advance.