can someone please advise if I have been charged correctly for the taxes on a RTW business redemption.
I did a redemption via the phone because I got a "5685 UI" error message when I tried to do it online.
when I priced this itinerary using the matrix airfare search (business class), the taxes came to around A$1100+
[TD="class: IR6M2QD-l-g"]United Kingdom Air Passenger Duty APD (GB)
[/TD][TD="class: IR6M2QD-l-f"]A$251.30
[/TD]
[TD="class: IR6M2QD-l-g"]United Kingdom Passenger Service Charge Departures (UB)
[/TD][TD="class: IR6M2QD-l-f"]A$69.50
[/TD]
[TD="class: IR6M2QD-l-g"]BA YQ surcharge (YQ)
[/TD][TD="class: IR6M2QD-l-f"]A$292.40
[/TD]
[TD="class: IR6M2QD-l-g"]Japan Passenger Service Facilities Charge International (SW)
[/TD][TD="class: IR6M2QD-l-f"]A$29.20
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Passenger Services Charge Arrival International (WY)
[/TD][TD="class: IR6M2QD-l-f"]A$30.51
[/TD]
[TD="class: IR6M2QD-l-g"]QF YQ surcharge (YQ)
[/TD][TD="class: IR6M2QD-l-f"]A$259.70
[/TD]
[TD="class: IR6M2QD-l-g"]Japan Passenger Security Service Charge (OI)
[/TD][TD="class: IR6M2QD-l-f"]A$1.20
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Passenger Service Charge Domestic Departure (QR)
[/TD][TD="class: IR6M2QD-l-f"]A$22.47
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Passenger Service Charge Domestic Arrival (QR)
[/TD][TD="class: IR6M2QD-l-f"]A$4.40
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Safety And Security Charge Departure (WG)
[/TD][TD="class: IR6M2QD-l-f"]A$9.48
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Passenger Movement Charge PMC (AU)
[/TD][TD="class: IR6M2QD-l-f"]A$60.00
[/TD]
[TD="class: IR6M2QD-l-g"]Australia Passenger Services Charge Departure International (WY)
[/TD][TD="class: IR6M2QD-l-f"]A$21.00
[/TD]
[TD="class: IR6M2QD-l-g"]Chile Airport Facility Charge International (ZQ)
[/TD][TD="class: IR6M2QD-l-f"]A$38.40
[/TD]
[TD="class: IR6M2QD-l-g"]Spain Security Tax (QV)
[/TD][TD="class: IR6M2QD-l-f"]A$3.20
[/TD]
[TD="class: IR6M2QD-l-g"]Spain Aviation Safety And Security Fee (OG)
[/TD][TD="class: IR6M2QD-l-f"]A$0.90
[/TD]
[TD="class: IR6M2QD-l-g"]Spain Departure Charge (JD)
[/TD][TD="class: IR6M2QD-l-f"]A$14.20
[/TD]
however I was charged A$1799+ by Qantas and the supervisor had to work this out manually due to the error message.
many thanks in advance.