Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Kangol]

Can you elaborate about the overcharging please? I might have missed it earlier in the thread.

I made a change, adding a CX leg. It was significantly higher than what was deemed to be normal. I paid anyway.
Then enquired on the phone later and the phone agents had no information available to them.
Emailing them solved it. You can search for posts by member (me) in this thread to get the info.

 

[flapper]

IB requires a FQTR SSR for anything in a redemption class. If there is no FQTR SSR, IB will cancel the seat, ticketed or not. FQTR - not FQTV which is much more common.

If it's a PNR that was originally created over the phone, PM me the record locator and I can check for you whether your PNR is setup correctly. If it wasn't created over the phone initially, call QF and ask them the above.

Update on my serially deleted IB flight. It was deleted for the 3rd time again this week. It seems to get deleted every Wednesday. I advised the CC the info provided by madrooster. She said we always do that. So I was put on hold for 20 mins and she came back and said she did as suggested by madrooster (she didn't confirm if it had been done earlier or not) and reissued the ticket which previously they hadn't done. She was very helpful and said she would monitor it for a few days. So here's hoping it worked this time. Thanks to madrooster for his info.

 

[glasszon]

Do anyone know a way to force a ticket through the queue? I just called to add my last flight segment to my RTW J ticket but it has been declined because the e-ticket hasn't been issued since last change I made on Tuesday. She said she can't help me until the ticket has been re-issued, but the problem is the reward availability can easily book out while I wait for Qantas to re-issue my ticket and I have been waiting since Tuesday, anyone got ideas beside contacting Qantas on social media?

 

[snabbu]

Recently booked a quick 280k SYD-HKG-YVR-JFK-HND-SYD all in J for next year with the taxes coming in at $550. CX, JL and QF
Took about 15 minutes on the phone even with a HND-SYD request as no U was available.

 

[flapper]

Do anyone know a way to force a ticket through the queue? I just called to add my last flight segment to my RTW J ticket but it has been declined because the e-ticket hasn't been issued since last change I made on Tuesday. She said she can't help me until the ticket has been re-issued, but the problem is the reward availability can easily book out while I wait for Qantas to re-issue my ticket and I have been waiting since Tuesday, anyone got ideas beside contacting Qantas on social media?

That doesn’t sound right to me as I have previously done just that. Did you get the Oz CC or SA? SA are hopeless and don’t know the conditions. I’d call back and try again. To get the premium cc in Oz try using the call back service.

 

[glasszon]

That doesn’t sound right to me as I have previously done just that. Did you get the Oz CC or SA? SA are hopeless and don’t know the conditions. I’d call back and try again. To get the premium cc in Oz try using the call back service.

Thank you, will give it another try later. Unfortunately I wasn't offered the opportunity to use the call back service, let's hope I get better luck this time.

 

[nat000]

Can someone please assist me with tax calculations on a RTW J ticket. I'm pretty sure I've been overcharged. The only leg I can't find the taxes for are on Iberia (muc-mad-nrt). When I ring Qantas they advise they can't figure out that individual Iberia segment either.
I have to following
per-hkg-lhr-ham $450
nrt-hnl-nrt $112
nrt-kul-per $43
total here is $603
but when they add in the Iberia (muc-mad-nrt) the total jumps up to $1378. So $775 for that leg !
Is there a way to find out the tax for the Iberia segment separately ?

Thanks in advance

 

[glasszon]

Just to report back, I finally managed to get my last segments added. The agent got his supervisor to immediately ticket my flights from last week's change, so he can add the last segments onto the booking.

I appreciated the agent's help but it was a painful process, took 65 minutes on the phone excluding wait time as he first struggled with finding flight availability for JL, then need his supervisor to issue the ticket before he can make the amendment.

 

[rock86]

Can someone please assist me with tax calculations on a RTW J ticket. I'm pretty sure I've been overcharged. The only leg I can't find the taxes for are on Iberia (muc-mad-nrt). When I ring Qantas they advise they can't figure out that individual Iberia segment either.
I have to following
per-hkg-lhr-ham $450
nrt-hnl-nrt $112
nrt-kul-per $43
total here is $603
but when they add in the Iberia (muc-mad-nrt) the total jumps up to $1378. So $775 for that leg !
Is there a way to find out the tax for the Iberia segment separately ?

Thanks in advance

Certainly is a way, it is called ITA Matrix. See below for that routes surcharges on Iberia in EUR, so around AUD460.

All in all it probably is right for the total surcharges charged.

 

[nat000]

Wow, that's handy. So about $460 for the 2 Iberia segments, still a lot less than $775. Not sure how I can handle this as Qantas said the total is $1378 and that's that.
I know it should be approx. $1000, but I think I'm still being overcharged about $300.

 

[nat000]

Or is the extra $300 because it's an award booking ?

 

[rock86]

Wow, that's handy. So about $460 for the 2 Iberia segments, still a lot less than $775. Not sure how I can handle this as Qantas said the total is $1378 and that's that.
I know it should be approx. $1000, but I think I'm still being overcharged about $300.

I think you're probably being charged correctly though.

Remember the Wiki above is only for Fuel Surcharges, it does not include any of the Airport & Country taxes imposed.

 

[madrooster]

Certainly is a way, it is called ITA Matrix. See below for that routes surcharges on Iberia in EUR, so around AUD460.

All in all it probably is right for the total surcharges charged.

This is not correct for a number of carriers, BA, QF and IB to name a few. These carriers charge different amounts of fuel fines for awards compared to commercial fares, which is precisely why the fuel fines listing exists in the wiki. The data in the wiki cannot be found just by looking at ITA matrix.

Can someone please assist me with tax calculations on a RTW J ticket. I'm pretty sure I've been overcharged. The only leg I can't find the taxes for are on Iberia (muc-mad-nrt). When I ring Qantas they advise they can't figure out that individual Iberia segment either.
I have to following
per-hkg-lhr-ham $450
nrt-hnl-nrt $112
nrt-kul-per $43
total here is $603
but when they add in the Iberia (muc-mad-nrt) the total jumps up to $1378. So $775 for that leg !
Is there a way to find out the tax for the Iberia segment separately ?

Thanks in advance

If you had the booking originally created over the phone (not online), PM me the record locator and I will see if I can extract the fuel fine amounts from your ticket.

 

[Dave G]

I have a question..
CX seem to have a policy of releasing a mass of business seats about ~ 2 weeks before departure.
I have a RTW 280k fare, with one leg booked in economy - as no business when booked.
This leg is about 25 days after the start of the trip.
If Cathay release any award J seating - is there any way of picking it up - or am I skunked as I have started the journey ?
Thanks
Dave

 

[jxv]

Just to report back, I finally managed to get my last segments added. The agent got his supervisor to immediately ticket my flights from last week's change, so he can add the last segments onto the booking.

That sounds strange. I have done two 280k rewards and added segments or made changes numerous times. Every time I made a change before the last one was ticketed it was not a problem and I was told that there was no change fee, because the change fee is only payable on re-ticketing. Did you get charged the change fee for both changes?

 

[glasszon]

That sounds strange. I have done two 280k rewards and added segments or made changes numerous times. Every time I made a change before the last one was ticketed it was not a problem and I was told that there was no change fee, because the change fee is only payable on re-ticketing. Did you get charged the change fee for both changes?

Don't know what happened, the first agent simply refused to do it, when I called again the second agent tried to add the segment but the computer is blocking him (apparently), so he escalated it to his supervisor and there's a problem with the ticket, it took about 30 minutes for the supervisor to fix the problem but they never told me what the problem is.

No, I have only been charged 1 change fee, so at least I saved 10k QF points.

 

[geoffshaw]

Can anyone see anything wrong with this itinerary? The call centre insist is isn't valid but can't tell me why. I'm about 5 hours into a phone call with them and it's really frustrating.

MEL-SYD QF
SYD-LAX AA (STOP)
LAX-PHX (SURFACE)
PHX-ORD AA
ORD-BUF AA (STOP)
BUF-JFK (SURFACE)
JFK-BOS AA
BOS-MAD IB
MAD-LHR BA
LHR-KEF BA (STOP)
KEF-LHR BA (STOP)
LHR-ATH BA (STOP)
ATH-ZRH (SURFACE)
ZRH-HKG CX
HKG-SIN CX
SIN-MEL QF

All transfers are under 24hr.

 

[madrooster]

Can anyone see anything wrong with this itinerary? The call centre insist is isn't valid but can't tell me why. I'm about 5 hours into a phone call with them and it's really frustrating.

MEL-SYD QF
SYD-LAX AA (STOP)
LAX-PHX (SURFACE)
PHX-ORD AA
ORD-BUF AA (STOP)
BUF-JFK (SURFACE)
JFK-BOS AA
BOS-MAD IB
MAD-LHR BA
LHR-KEF BA (STOP)
KEF-LHR BA (STOP)
LHR-ATH BA (STOP)
ATH-ZRH (SURFACE)
ZRH-HKG CX
HKG-SIN CX
SIN-MEL QF

All transfers are under 24hr.

Nothing wrong with the routing. It's perfectly valid. You have 5 stops, you have 16 segments, you only have 1 transit and 1 stop at LHR (2 transits + 1 stop allowed). You are well under the 35000 miles allowance too.

 

[geoffshaw]

Thanks, I thought as much. Now I have to try and convince Qantas!

 

[geoffshaw]

I finally got it sorted, roughly 12 hours after I first called. For some reason though, no one at the call centre could see any available seats on QF36 SIN-MEL despite them showing on the website. Ended up having to go on QF38 and will have to try and change at a later date. They also waived the change fee for the huge stuff around.