Oneworld Classic Flight Reward Discussion - The Definitive Thread

[geoffshaw]

If you don't have access to the premium team try calling during a busy time and opting for the call back. I've had 100% success rate of getting called back by them and it's ridiculous how much better they are.

 

[jetpack]

Maybe there is some obscure technical reason, perhaps port or country specific, that is preventing your itinerary from being ticketed. The agents don't know what it is so they just make up any excuse. Four rejections in a row seem like a high failure rate although it may still just be incompetent staff (or systems) at the end of the day.

 

[Jacques Vert]

If you don't have access to the premium team try calling during a busy time and opting for the call back. I've had 100% success rate of getting called back by them and it's ridiculous how much better they are.

Unfortunately that's exactly what I've been doing. I always call the premium team. The last agent told me that his supervisor was the same one that the previous agent had consulted the previous night and was not going to change his decision.

Don't worry, I still have a couple of ideas to try. I let everyone know the outcome.

The thing that worries me is the agent's reading from an internal document that gave clear instruction's to consider a surface sectors as two stopovers.

I've asked for a copy of the document but doubt I'll get it.

I just hope this is not the start of a new enhancement by QF.

 

[Jacques Vert]

Maybe there is some obscure technical reason, perhaps port or country specific, that is preventing your itinerary from being ticketed. The agents don't know what it is so they just make up any excuse. Four rejections in a row seem like a high failure rate although it may still just be incompetent staff (or systems) at the end of the day.

I agree. As I said above, I have a couple of ideas to try. Wish me luck.

 

[Aussiejosh]

Anyone having issues finding LATAM flights on qantas search?

Trying both New York to Lima and Miami to Lima and it's sending my via europe.

 

[nickfromeastryde]

Hi everyone,

A few questions if I may:

1. Notice that the BA site has a message on it's site apologising for not showing AA flights at the moment. Have they ever shown AA flights from AUS to USA
2. Looking for flights on QF7 and QF8, SYD to DFW return in J to eventually complete my new 280K award that I started booking a couple of weeks ago. I'm not in any hurry to book these last couple of flights and dates are completely flexible however it is very frustrating to go onto the QFF site and continually see availability then drill down and find the only options are on BA via London and then have to keep repeating for different dates. Does anyone have any hints on how I might better perform my search so as to find any direct Qantas or AA flights
3. In regards to the above 280K award. I have booked HKG-HEL-REK-HEL-TOK-SYD and thought I needed to finish the trip or at least have enough miles to return to my starting point (HKG). I have noticed with dummy bookings (in Y), that it allows me to add SYD-DFW-SYD which takes me over 34K miles and still price as a Oneworld even though not enough miles left to get back to HKG. When I do eventually book, will these additional flights be able to be added?

Appreciate any help with the above

 

[siri]

Hi everyone,

A few questions if I may:

1. Notice that the BA site has a message on it's site apologising for not showing AA flights at the moment. Have they ever shown AA flights from AUS to USA
2. Looking for flights on QF7 and QF8, SYD to DFW return in J to eventually complete my new 280K award that I started booking a couple of weeks ago. I'm not in any hurry to book these last couple of flights and dates are completely flexible however it is very frustrating to go onto the QFF site and continually see availability then drill down and find the only options are on BA via London and then have to keep repeating for different dates. Does anyone have any hints on how I might better perform my search so as to find any direct Qantas or AA flights
3. In regards to the above 280K award. I have booked HKG-HEL-REK-HEL-TOK-SYD and thought I needed to finish the trip or at least have enough miles to return to my starting point (HKG). I have noticed with dummy bookings (in Y), that it allows me to add SYD-DFW-SYD which takes me over 34K miles and still price as a Oneworld even though not enough miles left to get back to HKG. When I do eventually book, will these additional flights be able to be added?

Appreciate any help with the above

I suggest you call the FF centre and get advise since so many rules are on this product but I find Qantas staff are very helpful with different scenarios.. May cost extra points to talk to them, I believe it is worth and I normally pay their charge via dollars rather than points.

 

[exceladdict]

Hi everyone,

A few questions if I may:

1. Notice that the BA site has a message on it's site apologising for not showing AA flights at the moment. Have they ever shown AA flights from AUS to USA
2. Looking for flights on QF7 and QF8, SYD to DFW return in J to eventually complete my new 280K award that I started booking a couple of weeks ago. I'm not in any hurry to book these last couple of flights and dates are completely flexible however it is very frustrating to go onto the QFF site and continually see availability then drill down and find the only options are on BA via London and then have to keep repeating for different dates. Does anyone have any hints on how I might better perform my search so as to find any direct Qantas or AA flights
3. In regards to the above 280K award. I have booked HKG-HEL-REK-HEL-TOK-SYD and thought I needed to finish the trip or at least have enough miles to return to my starting point (HKG). I have noticed with dummy bookings (in Y), that it allows me to add SYD-DFW-SYD which takes me over 34K miles and still price as a Oneworld even though not enough miles left to get back to HKG. When I do eventually book, will these additional flights be able to be added?

Appreciate any help with the above

1. Yes; try using AA to search for now.
2. Try Award Nexus - AFF Gold members get a discount too (under gold member benefits) though it may also be suffering due to BA's outage
3. I think your interpretation of the rule is correct, there's a risk that if you knowingly go outside the rules to take advantage of a system error, but later have to do something that causes the mileage to be re calculated (like changing a leg) you might lose your 'special' pricing.

 

[ellen10]

Looking at flights to London via Hong Kong.
If I book a separate flight to Hong Kong on CX which arrives 3.50pm.
And then I book the next flight departing HK to LHR at 9.10am the next day on Finnair, is that enough stop over time in Hong Kong?

 

[benjy]

Looking at flights to London via Hong Kong.
If I book a separate flight to Hong Kong on CX which arrives 3.50pm.
And then I book the next flight departing HK to LHR at 9.10am the next day on Finnair, is that enough stop over time in Hong Kong?

I have a few more hours in Hong Kong than you and I'm deciding where to stay to make the most of my stop over, as well as taking into consideration travel time to and from airport, customs and check-in time. I'm interested to read any replies to your post.

 

[ellen10]

I am also concerned that the rules may say I need a longer stopover in Hong Kong. I am trying to find some information on this.

 

[benjy]

AFAIK no separate rules for Hong Kong but I may be wrong. My itinerary which had me arriving Hong Kong at 2:30pm, leaving at 10am following day priced correctly.

 

[ellen10]

AFAIK no separate rules for Hong Kong but I may be wrong. My itinerary which had me arriving Hong Kong at 2:30pm, leaving at 10am following day priced correctly.

Thats good to know.

 

[cjd600]

Looking at flights to London via Hong Kong.
If I book a separate flight to Hong Kong on CX which arrives 3.50pm.
And then I book the next flight departing HK to LHR at 9.10am the next day on Finnair, is that enough stop over time in Hong Kong?

If you are going CX to another airline, there’s no issue re stopover (as short as you like within mct).
Only a potential issue if CX-CX with married segments, and +24hrs required

 

[ellen10]

If you are going CX to another airline, there’s no issue re stopover (as short as you like within mct).
Only a potential issue if CX-CX with married segments, and +24hrs required

Ah thank you cjd600, valuable information for me.

 

[hanrahs]

So we are 1 week out from booking our first legs... but have come up with a small snag, the better half is up for a new position that may require leaving the trip early and returning to Australia. We would know well before the first leg, so should be able to change flights accordingly.

So my questions are if we book together now, are we able to separate the tickets later in order to change just one persons flights. Or should we book separately now. Only concerns I can think of with booking separately are somehow being put onto different flights due to airline changes or delays causing missed connections (particularly thinking US domestic where we have had issues before), not being seated together (not really bothered, we often sit in different rows but would be nice to be able to book middle seats on Qsuites)... but maybe the tickets can just be linked by Qantas?... making changes/adding flights, trying to get us both onto the same flights when calling Qantas (one call?), and I'm probably missing some issues that might arise.

 

[flychrisfly]

We would know well before the first leg, so should be able to change flights accordingly.

Only if there is award availability. On international flights into Aus that's not a certainty.

 

[Ken1]

So we are 1 week out from booking our first legs... but have come up with a small snag, the better half is up for a new position that may require leaving the trip early and returning to Australia. We would know well before the first leg, so should be able to change flights accordingly.

So my questions are if we book together now, are we able to separate the tickets later in order to change just one persons flights. Or should we book separately now. ... but maybe the tickets can just be linked by Qantas?... making changes/adding flights, trying to get us both onto the same flights when calling Qantas (one call?), and I'm probably missing some issues that might arise.

We did this a couple of years ago - our original flights to Europe were booked together and after adding flights several times I decided to come home via Canada and the US so my wife flew home ZRH-LHR-SYD with BA and I flew ZRH-LHR-YYC with BA and later JFK-HKG-SYD with CX. The tickets were separated without any problems when we added the ZRH-LHR-SYD and ZRH-LHR-YYC flights. After this the separate tickets were linked by Qantas so it was noted that we were traveling together for the first lot of flights. As flychrisfly said though, it will depend on if you can availability for flights back to Australia when you want to change it. I always book the day the award flights are released and that is what we did on the day we had our booking split into two PNRs.

 

[hanrahs]

We did this a couple of years ago - our original flights to Europe were booked together and after adding flights several times I decided to come home via Canada and the US so my wife flew home ZRH-LHR-SYD with BA and I flew ZRH-LHR-YYC with BA and later JFK-HKG-SYD with CX. The tickets were separated without any problems when we added the ZRH-LHR-SYD and ZRH-LHR-YYC flights.

Thanks, exactly what I was hoping to hear

 

[rogerkambah]

Am trying to book a 280K RTW x2 commencing in BKK, as we already have a separate EK F booking from SYD to BKK.

I have struck a couple of roadblocks, but am hoping someone will be able to suggest some work arounds.

Got onto the oneworld website via QF RTW link so chose following flights:

BKK-HKG (CX) -DOH-ARN- (QR)-HEL (AY) 5/6 September.
HEL-OSL (AY) 8 Sept.
Surface to AMS
AMS-LHR-YTO (BA) 20 Sept

Can't get sector YTO-YVR so entered as surface travel 24 Sept

YVR-NRT (transfer to HND) HND-SYD (QF) 29 Sept
SYD-BKK (QF) 17 May 2019

one world doesn't raise any flags to indicate this doesn't fit within the RTW parameters.

However I can't see any flights YTO-YVR. so entered as a surface sector to'complete' the trip.

Also when I go to price the trip oneworld gives a price in thai bht and doesn't convert to 280K+ thai bht taxes.

Lasrt sector SYD-BKK could only be booked for 17 May 2019 latest and I want to fly this sector September 2019.


Any suggestions very gratefully received.

TIA